Conducting Effective Interviews
Download as PPTX, PDF0 likes124 views
This presentation covers some of the strategies to conduct effect interviews be it a job interview or an appraisal discussion or a special assignment discussion. It explains various aspect involved for planning, preparation, analyzing and concluding interviews in effective manner.
More Related Content
What's hot (20)
Similar to Conducting Effective Interviews (20)
More from Suresh Patidar (8)
Recently uploaded (11)
Conducting Effective Interviews
- 1. Conducting Effective Interviews Strategies of Effective Interviewing - By Suresh Patidar
- 2. Agenda What is Interviewing? Engagement in Interviewing Key Constraints What is an effective Interview? Research Findings Planning and Preparation Building the Rapport Questions and Questioning techniques Guiding the conversation Analyzing data Concluding the Meeting & Follow Up 2
- 3. What is interviewing? Interviewing is the process whereby individuals (usually two) exchange information. Individual may be concerned with: A Job Opening A Promotion A Special Assignment A Product Sale A Proposed Merger Or other questions 3
- 4. Engagement in Interviewing Individuals Involved Executives engaged in normal conduct of Business Managers HR and Recruiters Technical Panel Sales Personnel Team Members and Job Seekers many more 4
- 5. Key Constraints Sense of Urgency Limited time Guided Interviews in majority of situations 5
- 6. Effective Interview An effective interview is one that optimizes the perceived communication objectives of the individuals involved, with time as principal constraints. It requires: The proper kind of preparation for the interview Outline of points to be covered and taking notes Use of questions and questioning techniques Understanding of the kind and amount of control to be exercised over the discussions Analysis and evaluation of the information obtained 6
- 8. Planning and Preparation Set and communicate clear expectations Avoid over planning and detailing Know the person you are interviewing Create a general structure for the process Outline the points to be covered Prepare must-ask questions Understand and Use STAR interview process Situation Describe the situation Task What goal the candidate was working towards Action Actions taken to complete task Result Outcome of the action and learning 8
- 9. Building the Rapport Set tone of helpfulness and friendliness Avoid districting interruptions Put interviewee at ease Have allowance for adjustment to environment 9
- 10. Use of Questions and Questioning Techniques Questions are the tools for obtaining information Avoid Sarcasm or obscure humor Clarify your objective Dont talk too much (just about 20-30% of total time) Start with broad general questions Listen intently Stay focused Watch non-verbal signs Avoid questions with build-in response Review questioning technique from time to time 10
- 11. Use of Questions and Questioning Techniques (cont...) Questioning Techniques: Open Questions Closed Questions Probing Questions Funnel Questions Leading Questions Clarifying Questions Recall Questions Contingency Questions Process Questions Hypothetical Questions 11 Avoid Questions on: Age Ethnic Origin/Race Religion/Political Beliefs Disabilities
- 12. Guiding the conversation Use reactions to steer the conversations Repeat phrases already expresses Support by nodding or semi verbal expressions like Umm Overcome the fear of silence Master the art of listening 12
- 13. Analysing the Data Objective Content What is actually being said and whether or not it is reliable Form How , When and Why Verbal Non-Verbal Subjective Feelings Attitude Other Points to consider Define and use consistent scoring for ranking Use your outlined points and notes for evaluation Use whole discussion to evaluate each criteria 13
- 14. Concluding the Meeting & Follow-Up Last 10% of time is most important Avoid premature termination of discussion Allow the interviewee to ask questions Share a plan of action with clear and concise summary Document just what occurred in talks Significant events Impressions Agreed-on Information 14