Conflict 1
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This document defines conflict as a state of mind where one cannot decide between two or more desires or goals. It identifies interpersonal, person-environment, and intrapersonal as the three main sources of conflict. The document also describes the different types of conflict including approach-approach, avoidance-avoidance, approach-avoidance, and double approach-avoidance. It explains conflict resolution as a constructive process for ending disagreements and lists some common styles and methods like compromising, collaborating, accommodating, win-lose, lose-lose, and win-win approaches. Finally, it emphasizes the importance of conflict management for nurses and some principles like remaining calm, maintaining relationships, listening, exploring options, and being aware
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Conflict 1
- 1. Presented By Br. Alok Kumar Sahoo Msc MHN
- 2. Definition Conflict is the state of mind where one can not decide between two or more desires / goals
- 3. Source of conflict Conflict Inter personal conflict Person- environment conflict Intra personal conflict
- 4. Types of conflict Approach Approach conflict Avoidance Avoidance Conflict Approach Avoidance Conflict Double Approach-Avoidance Conflict
- 6. Avoidance Avoidance Conflict
- 7. Approach Avoidance Conflict
- 8. Multiple Approach Avoidance Conflict
- 9. Resolution of conflict Conflict resolution is the process of ending disagreement between two or more people in constructive fashion for all parties involves
- 10. Styles of conflict resolution 1.Competitive 2.Avoiding 3.Compromising 4.Collaborating 5.Accommodating
- 11. Methods of conflict resolution Win- lose approach Lose lose approach Win- win approach
- 12. Methods of conflict resolution Win- lose approach In this approach one person gets his way and the other does not Lose lose approach Nither parties is happy with the outcome. Both the parties do not look into each others feeling and the issue is never resolved. Win- win approach Here the conflict is resolved, and no one is declared wther is winner or looser.
- 13. Conflict management Nurses are bound to face many conflicts as they work closely with people from varied backgrounds and at times, from different culture. It is essential element of health work environment Proper conflict management results not only in successful conflict resolution, but contributes to hither effectiveness trust, and openness
- 14. Principles of conflict resolution Remain calm as much possible Maintain relationship as 1st priority Listening with an open mind. Objectvely understanding facts Exploring options together Paying attention to the feeling expressed Being aware of difference and respecting them.
- 16. Answer please Define conflict What are the sources of conflict. How do the ariese ? Explain types of conflict ? How do you manage to resolute a conflict as a nurse?
- 17. References Bhatia & Craigs ; Elements of Pshychology & Mental Hygine, 3rd Edition, 2013. Univeristy Press India Pvt Ltd. Pg no-85-90 Bhatia & Bhatia ; A text book of Educational psychology,. Double House publishers, 1996, Pg 444, 445 Sheldon. J. Korchin ,; Modern clinical Psychology. 1st Eddition, 2004. CBS Publishers & Distributors; pg-56 Jaypee. Psychologyy for Graduate Nurse 4th Eddition, 2011, Pg- 105,106,107,108 The complete study material psychology, Vijayams Publications; pg - 4.2