Conflict resolution
?Download as PPTX, PDF?
1 like?71 views
The document discusses the nature of conflict, defining it as an issue between two or more parties with incompatible goals or perspectives. It notes conflicts can be either healthy or unhealthy, and explores why conflicts arise due to differences in interests, views, and experiences among parties. The document then outlines a process for resolving conflicts, including defining the situation, exploring alternatives and their implications, and making a decision. It emphasizes skills like observing, listening, questioning, paraphrasing and facilitating are key to resolving conflicts constructively. Finally, the document briefly defines several approaches to conflict management, prevention, regulation, resolution and transformation.
Conflict resolution
- 2. ? An issue between two or more parties who have (or think they have) incompatible goals or ideas. 2Khalid Saifulah
- 3. ? Because we all have different interests, goals, perceptions, viewpoints, values and experiences. ? They can be either healthy (constructive) or unhealthy (destructive). This dual nature of conflict makes it an important concept to study and understand. 3Khalid Saifulah
- 27. 1. Define the situation 2. Search for alternatives and their implications 3. Make a decision Key is to have good Observing Skills, Listening Skills, Questioning Skills, Paraphrasing Skills, and Facilitation Skills. 27Khalid Saifulah
- 29. ? To prevent a conflict from escalating violently or to take action before a violent outbreak of a conflict emerges 29Khalid Saifulah
- 30. ? To regulate a conflict and to reduce its negative effects 30Khalid Saifulah
- 31. ? The imposition of a settlement by a third party, for example through a judge or an arbitrator 31Khalid Saifulah
- 32. ? To address the underlying issues of a conflict and to focus on the relationship and communication between the parties 32Khalid Saifulah
- 33. ? To overcome the root and structural causes of conflict and to strengthen conflict solving capacities in individuals, communities and society 33Khalid Saifulah