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Babel Camp 20161
Content in the experience age
Let the battle for attention begin!
Babel Camp 20162
Who am I ?
Julian Hillebrand
Sales
Marketing
Data-Science
Product Manager
90%
70%
70%
50%
Babel Camp 20163
Key Learnings
So easy you cant believe it
Experience
Age
Jobs-to-be-
done
Future-proof Marketing
Babel Camp 20164
Facebook 2016
01
02
03
1.71B MAUs
Original Status Updates
1.13B DAUs
-21%
Babel Camp 20165
Information age vs Experience age
Accumulation Continual self-expression
Babel Camp 20166
Primary Input and Primary Feedback
Facebook
Input: Status box
Feedback: Likes etc
Snapchat
Input: Visual
Feedback: Attention
Babel Camp 20167
Snapchat is not alone
Snapchat Musically Periscope Dubsmash
Babel Camp 20168
100%
Attention
Babel Camp 20169
The Experience Stack
Platform
Facebook, Snapchat,
Twitter etc
App
Facebook Live,
Snapchat Live Stories,
Periscope etc
Sensor
Camera, GPS,
Accelerometer etc
Device
Smartphone, Glasses,
Contact Lenses etc
Network
4G Cellular, Drone,
Wireless Antenna etc
Moment
Birthday, Wedding,
Festival, Game etc
Babel Camp 201610
In the Experience Age you are not a profile.
You are simply you.
Babel Camp 201611
Persona vs Person
Persona Person
Babel Camp 201612
How Personas fail
As a _______ I want to _____ So that _____
Persona Action
Expected
outcome
Babel Camp 201613
How Personas fail
As a _______ I want to _____ So that _____
Persona Action
Expected
outcome
Irrelevant!
Maybe there卒s a better
way...
Too many
assumptions
Babel Camp 201614
What job did you hire that milkshake to
do?
Clay Christensen, Professor of economy
Babel Camp 201615
Kinds of Jobs
Functional
Jobs
Emotional
Jobs
Social
Jobs
Babel Camp 201616
Babel Camp 201617
Babel Camp 201618
Babel Camp 201619
Job Stories
Business as usual New behaviour
Forces blocking change
Forces promoting a new choice
Babel Camp 201620
Job Stories  Mobile provider
Weak signal
Business as usual New behaviour
Better price
Keep
number?
Direct
withdrawa
l
Forces blocking change
Forces promoting a new choice
Babel Camp 201621
Job Stories
When_______ I want to _____ So I can_____
Situation Motivation Expected
outcome
Babel Camp 201622
How might we  ?
When
I want to
So I can
I am on my island round trip where I travel with a lot of stuff in
a small backpack and only unreliable connection to the
Internet
easily pick photos I took that day and sync them whenever
connected to a WiFi
I can share my photos with friends and family.
Babel Camp 201623
How might we  ?
How might we assist Amy who has rarely
reliable internet access to easily pick photos
and share them so that her friends and family
can take part in her adventure?
needinsightuser
Babel Camp 201624
Mapping your customers mind
Content
Motivations
Anxieties
Causality
Babel Camp 201625
Actual
PostContent Item
Motivations
Anxieties
Causality
A job
described
in contexts
and
situations
Babel Camp 201626
How to start?!?
Create high level
jobs
02
01
03Create job stories
Interview your
current followers
Babel Camp 201627
Follow me on my journey
into the experience age!
ThinkToStart.com
Julianhillebrand.de
facebook.com/jul.hillebrand
@julianhi
jul.hi

More Related Content

Content in the Experience Age

  • 1. Babel Camp 20161 Content in the experience age Let the battle for attention begin!
  • 2. Babel Camp 20162 Who am I ? Julian Hillebrand Sales Marketing Data-Science Product Manager 90% 70% 70% 50%
  • 3. Babel Camp 20163 Key Learnings So easy you cant believe it Experience Age Jobs-to-be- done Future-proof Marketing
  • 4. Babel Camp 20164 Facebook 2016 01 02 03 1.71B MAUs Original Status Updates 1.13B DAUs -21%
  • 5. Babel Camp 20165 Information age vs Experience age Accumulation Continual self-expression
  • 6. Babel Camp 20166 Primary Input and Primary Feedback Facebook Input: Status box Feedback: Likes etc Snapchat Input: Visual Feedback: Attention
  • 7. Babel Camp 20167 Snapchat is not alone Snapchat Musically Periscope Dubsmash
  • 9. Babel Camp 20169 The Experience Stack Platform Facebook, Snapchat, Twitter etc App Facebook Live, Snapchat Live Stories, Periscope etc Sensor Camera, GPS, Accelerometer etc Device Smartphone, Glasses, Contact Lenses etc Network 4G Cellular, Drone, Wireless Antenna etc Moment Birthday, Wedding, Festival, Game etc
  • 10. Babel Camp 201610 In the Experience Age you are not a profile. You are simply you.
  • 11. Babel Camp 201611 Persona vs Person Persona Person
  • 12. Babel Camp 201612 How Personas fail As a _______ I want to _____ So that _____ Persona Action Expected outcome
  • 13. Babel Camp 201613 How Personas fail As a _______ I want to _____ So that _____ Persona Action Expected outcome Irrelevant! Maybe there卒s a better way... Too many assumptions
  • 14. Babel Camp 201614 What job did you hire that milkshake to do? Clay Christensen, Professor of economy
  • 15. Babel Camp 201615 Kinds of Jobs Functional Jobs Emotional Jobs Social Jobs
  • 19. Babel Camp 201619 Job Stories Business as usual New behaviour Forces blocking change Forces promoting a new choice
  • 20. Babel Camp 201620 Job Stories Mobile provider Weak signal Business as usual New behaviour Better price Keep number? Direct withdrawa l Forces blocking change Forces promoting a new choice
  • 21. Babel Camp 201621 Job Stories When_______ I want to _____ So I can_____ Situation Motivation Expected outcome
  • 22. Babel Camp 201622 How might we ? When I want to So I can I am on my island round trip where I travel with a lot of stuff in a small backpack and only unreliable connection to the Internet easily pick photos I took that day and sync them whenever connected to a WiFi I can share my photos with friends and family.
  • 23. Babel Camp 201623 How might we ? How might we assist Amy who has rarely reliable internet access to easily pick photos and share them so that her friends and family can take part in her adventure? needinsightuser
  • 24. Babel Camp 201624 Mapping your customers mind Content Motivations Anxieties Causality
  • 25. Babel Camp 201625 Actual PostContent Item Motivations Anxieties Causality A job described in contexts and situations
  • 26. Babel Camp 201626 How to start?!? Create high level jobs 02 01 03Create job stories Interview your current followers
  • 27. Babel Camp 201627 Follow me on my journey into the experience age! ThinkToStart.com Julianhillebrand.de facebook.com/jul.hillebrand @julianhi jul.hi

Editor's Notes

  • #15: Jobs-to-be-done Statement