Content Rules overview
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This document provides an overview of Content Rules, Inc., a professional services firm specializing in content development and global content strategy. It details the company's history, services, client list, authoring methodologies, tools, processes, quality control measures, and typical profile of a senior technical writer. Key points include that the company was founded in 1994 and has 15 employees plus over 1,200 consultants, has completed over 2,000 writing projects for over 190 clients across various industries, and offers services including documentation planning, content creation, translation support, and quality assurance.
Content Rules overview
- 1. Company Backgrounder? 2011. Content Rules, Inc. All rights reserved.
- 2. Corporate History and QualificationsProfessional services firm specializing in content development and global content strategy
- 5. Network of 1200+ fully-screened consultants across U.S.
- 6. Managed, contract, and placement services
- 7. Acrolinx IQ reseller and service provider
- 8. Exclusive seller of ContentRules IQ (Acrolinx IQ SaaS product)English Technical Writing ¨C A Core CompetencyOver 2,000 writing projects completed since 2006 for over 190 clients, including:Installation guidesAdministration guidesUser guidesQuick Start guidesCommand line reference guidesAPI/developer guidesOnline help systemsRelease notes
- 9. Partial Client ListConsumer ProductsHP NETGEARPalmPlantronicsSony EntertainmentInternet/SoftwareAdobe GoogleMicrosoftPayPalNetworking/TelecomCisco SystemsEricssonIBMQwest VMware Network StorageBrocadeEMCNetAppFor a complete list of our clients, please visit http://www.contentrules.com/customers/client-list/
- 10. Authoring MethodologiesEach client has preferred methodology
- 11. We are flexible and work within each system
- 12. Methodologies include:WaterfallAgileSix SigmaSCORM (eLearning development)
- 13. Typical Process in Waterfall EnvironmentIdentify scope of documentation needsCreate documentation plan and budgetObtain documentation plan sign-off and budget approvalCreate project scheduleCreate first draft content Conduct customer reviewIncorporate feedbackIdentify and create or request illustrationsCreate second draftConduct customer reviewIncorporate feedback Copy editCreate final document Conduct customer acceptance reviewSunset review and debrief
- 14. Authoring ToolsStandard Editors:FrameMakerWordInDesignPowerPointXML/DITA/DocBookXMetaLArbortextoXygenWiki Tools:MediaWikiConfluenceMindTouchOnline Help Tools:MadCap FlareRoboHelpQuadralayePublisherAuthor-it
- 15. Global ReadinessWe encourage writing and editing that ensures lower translation costsGlobal readiness audit of existing contentPre-translation editing servicesAcrolinx IQ terminology configuration servicesWe offer training courses for clients and consultantsWriting Using International EnglishEditing for TranslationManaging Terminology Using Acrolinx IQ/ContentRules IQUsing Acrolinx IQ/ContentRules IQ
- 16. Experience Writing UI StringsWe have UI designers in our resource pool
- 17. Often client creates first draft of UI strings
- 18. We edit UI strings for:ConsistencyAdherence to brand standardsQualityReadabilityGlobal readiness
- 19. Our Resource PoolOver 1,200 senior-level consultants who are fully vetted and specialize in networking, telecommunications, storage, mobile, and softwareProject ManagerSenior Technical WriterInformation architectXML tools specialistIllustratorCopy/developmental editorProduction editor
- 20. Quality Control and TestingWork closely with developers, QA, support engineers during developmentRequire at least one client Subject Matter Expert (SME) actively participate in review cyclesUse client lab equipment to test proceduresat each review cycleUse Acrolinx IQ to ensure consistent style, branding and terminologyFinal acceptance signoff by client for technical accuracyMeasuring Data QualityAnalyze content using Acrolinx IQ
- 21. Reports provide metrics including:Flesch reading ease scoreStyle errorsGrammar errorsTerminology errorsSpelling errorsGlobal readiness errorsCan measure corpus of documents for comparison
- 22. Senior Technical Writer Profile8+ years of technical writing experienceDegree in English or LinguisticsCertification in Technical Writing, Instructional Design, or Information ArchitectureExperience writing technical documentation based on interviewing engineers and other subject matter experts3+ years of experience with authoring toolsDeep understanding of networking, storage, wireless, telecommunication, network security, cloud, VOIP, or consumer-end technologyExperience writing in an Agile development environment