Contests And Team
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This document discusses using contests and team-building activities to motivate restaurant employees to better remember customer names. It proposes a month-long contest with a cash prize where employees record customer names and details in a notebook. Employees are given tips to get names, such as introducing customers to each other and the hostess. Daily pop contests are also suggested, where employees who can accurately name the most customers can leave work early. The goal is to inspire employees to value customers beyond just money by documenting them as people.
Contests And Team
- 1. Contests And Team-Building To Inspire Employees To Remember Customer Names It may seemimpossible toinspire yourentirestaff tovalue anythingaboutyourrestaurantbeyondtheir ownmoney.Let’sface it,waitingtablesisnotthe mostglamorousor highlyprizedjobinthe worldand stellarcustomerservice employeesare few andfarbetween.Sohow doyoumotivate those employees whoare justthere for a paycheck?Howdo youinspire yourstaff to… care? Contestsandteam-building!Yes,afteryouremployeeshave beentrainedinpolicyandproceduresof your restaurantit’stime tostart usingthe “carrot andstick” to start a tidal wave of enthusiasmforyour customersandbusinessplusinspire arock-starworkethicthat eventhe laziestof employees will love to deploy. Thisis whatI suggest.Beginacontestwhichwill runfora monthor twoand offera cash prize (Yescash money.Thisiswhatyour employeeswork foranditwill be easierforthem tovisualize andvalue.Plus it ismuch more excitingtohearthat youare givingawaya $50.00 or $100.00 prize whichwill turn someone’s$80.00 shiftintoa $130.00 or $180.00 shift!) The only toolsyouneedforthiscontestto succeedisyouremployee’senthusiasm.Once youhave that,managing,inspiringandteam-buildingwill be easy. Nowit’stime to setthe groundrulesfor thiscontest.Youcan have a contestas simple as“whocan get, rememberanduse the mostcustomer’snames”(Havingthemkeepverifiable,detailedentriesabout customersina notebookthatyousupplyisan excellentwayforthemtokeepa log, importantdetails pluslookback at pertinentinformationabouttheirguest’sexperiencesto make the guestfeel even more valued.) Nextgive yourstaff tipsonhowto winthe contest.Tell themone of the easiestwaysistogetthe hostesstointroduce themorstay by the frontdoor, openitfor customers,askif the customerhas a reservation andthenintroduce themtothe hostess.Whenemployees have an“incomplete party,” askingthe name of the missingguest will getthemclosertothe prize.Simply have the employee tell the seatedguestthatyouwouldlike topersonallygreettheircompanion atthe doorto make sure they connectas soonas possible or“Give themV.I.P.service.”The seatedguestwill perceivethisasan added value andhappilygive the otherperson’sname whichcannow be usedthroughoutthe entire meal and enteredintothe employee’s book(Alongwiththe date,table numberand otherpertinentdetails.) Introducingcustomerstomanagers andotheremployeeswith parallel interestsandpassionsisanother wayto not onlygetand remembercustomer’snamesbuttoalsosolidifythe customertothe restaurant forever. Now it istime start dailypopcontests:aftermost customers have beenseatedandthingsstarttoquiet downand waiterswanttobe cut, tell themthe employeewhocanaccuratelyname the most customers can start theirsideworkandleave first.(Orwillwinafree dessert,dinnerorappif cuttingdoesn’t apply.) Getemployees inthe habitof experiencingyourcustomersaspeoplewhobringmore value to theirlife thanjusta tipand that bydocumentingandrememberingcustomer’snamestheycangetout of worksooner,enjoyfree foodandearnbonusmoneythatotherswill not.Helpyouremployeesdeliver
- 2. great customerservice.Inthe endtheywill getmuchmore fromtheir jobsthanjustmoney andmight eventhankyou for itone day. Nextmonth:TakingYour ContestsToThe NextLevel: helpyourserversconnectwitheachcustomer usingtheirnewnotebooks,businesscardsand social media. Needhelpwithyourstaff?Call me:1-646-462-0384 or readmy book:“How To Double YourRestaurant SalesGuaranteed”