Contingency design
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This white paper discusses contingency design, which involves anticipating errors or unexpected user experiences and designing interfaces to handle them gracefully. Contingency design can improve usability, conversion rates, revenues, and brand loyalty. It recommends providing immediate feedback on errors, notifying users when errors are corrected, accounting for international formatting variations, and tracking errors to learn from them. Examples include "did you mean" search suggestions, well-designed error pages, and ensuring the back button always functions properly. The paper links to additional resources on contingency design and encourages uploading designs to implement contingency design principles.
Contingency design
- 1. White Paper Contingency Design 2 SLICE
- 2. What are the benefits of Contingency Design Improved Usability Improved Conversion Rates Increased Revenues Increased Brand Loyalty White Paper: Contingency Design 2 SLICE
- 3. How to use this? When giving immediately feedback, errors can be prevented If something went wrong, show what and where Notify the user when he corrected an error Take care of international validation rules, for example addresses around the world can be quite different. Track your errors to learn, like you can do with Google Analytics White Paper: Contingency Design 2 SLICE
- 4. Examples of contingency design Search bar similar to or did you mean this? can be really helpful when user start typing something unrecognizable. Design error pages. This way users will not be disappointed when something didnt work because of their actions. White Paper: Contingency Design 2 SLICE
- 5. More examples of embracing contingency design Never break the function of the BACK button. Users need to be able to go back and forth or refresh whenever they like to without any issues. Highlight errors when they occur on form submit and show everything on the same page so users are not confused. Spend time on search failures. You want to help the user when he is searching for something but no matches were found. White Paper: Contingency Design 2 SLICE
- 6. Links of contingency design Dutch site: http://www.webrichtlijnen.nl/aan-de-slag/ contingency-design English: http://versie1.webrichtlijnen.nl/english/manual/ development/production/contingency-design/guidelines/ Search scope: http://www.zachmchenry.com/blog/2011/3/9/ outlook-2011-user-centered-design-failure-search-scope.html 37signals.com: http://37signals.com/whitepaper/ increased revenue with contingency design: http:// nothing.tmtm.com/2002/08/increase-online-revenue-with- contingency-design/ White Paper: Contingency Design 2 SLICE
- 7. Upload your design and start your business! Upload your design to our system and we create a working template for you in only a few days! White Paper: Contingency Design 2 SLICE
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