Copy of switch client presentation
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The document describes an app called Switch that is intended to help facilities management departments at universities better track and manage work orders. Switch allows technicians like Joe to check their tasks for the day, update the status of jobs, and add notes about additional repairs spotted while working so the office is kept informed in real-time. When Joe pauses a task to get a missing part, he is prompted to add a note to the hold box to communicate the status to the dispatcher. The app aims to provide a closed loop digital system to replace the current paper processes.
Copy of switch client presentation
- 1. An app to track work orders in university facilities management departments
- 2. Takes pride in his work Not tech savvy Would like an easy way to make note of other repairs he sees while working Meet Joe Goal: To keep the office updated on the status of his jobs
- 3. Joes day Joe opens Switch to check his tasks for the day. The most important task is to fix the Deans Office AC.
- 4. Joe decides to take care of the Deans AC
- 5. Joe decides to take care of the Deans AC
- 6. Joe decides to take care of the Deans AC
- 7. But a piece is missing! Joe pauses the task He is prompted to add a note
- 8. The Hold Box contains all the paused tasks
- 10. Worker Dispatcher Clients In the loop
- 11. Goal: To ensure Switch is functioning well. Are orders being dispatched? Are orders being updated? Is there a closed loop between dispatcher and technician? Sandra - IT Developer
- 13. Switch can help CMU transition from paper to digital and take advantage of the benefits of real-time data capture. The Future
Editor's Notes
- #2: Nissa I think weve all met but just in case. Im Nissa, this is Montse, Jennifer. And were here to introduce switch. This is an app to track work orders between dispatcher and maintenance workers in the facilities management department in large university
- #3: Nissa We did a lot of research talking to facility workers and we came up with Joe. Joe loves his job and takes great pride in his work. Unfortunately, he not very tech savvy but needs a better way of reporting problems he sees around campus.
- #4: Nissa joe checks app he goes to the deans he realizes he needs to order a part and he cant finish the task until he gets the part delivered.
- #5: Montse So now were going to take a look at what that looks like screen by screen. When he headed to CMU he started this task screen: list play started
- #6: Montse So now were going to take a look at what that looks like screen by screen. When he headed to CMU he started this task screen: list play started
- #7: Montse So now were going to take a look at what that looks like screen by screen. When he headed to CMU he started this task screen: list play started
- #8: Montse : this allow the dispatcher to let the Deans office know of the delay. The Deans secretary can now move the Deans today meetings to a conference room with proper AC.
- #9: Montse: maybe we can take this one out
- #10: Montse
- #11: Montse : this allow the dispatcher to let the Deans office know of the delay. The Deans secretary can now move the Deans today meetings to a conference room with proper AC.
- #12: Jen So Montse just talked about the experience of the app from the facilities worker point of view. Now were going how see the experience of the app from the IT developers standpoint. Specifically the IT Developer needs to know if the app is working correctly. Sandra, our dashboard persona, wants to know if there any bugs in the system that are preventing the app from running smoothly. Is there a closed loop between dispatcher job deployment and facility worker? Is this loop closed.
- #13: Jen So the dashboard will help Sandra figure out if the system is working well. It offers a real-time view of the system. 1. She get a quick level understanding of how many work order have been created up until that time and by whom. 2. Job activity feed that captures real-time usage of the app: when a facility worker has started a job, paused jobs, closed jobs. So you get visual feedback in regards to how well the actual time of job completion MATCHES with the estimated time of a job completion. Which is a valuable insight that isnt currently captured with the existing paper system. 3. Campus map of current jobs happening now.
- #14: Jen So weve presented our vision for switch, which demonstrates our careful consideration for each user in the app. Were confident that switch can help CMU transition between paper and digital and take advantage of all the benefits of real-time data capture.
- #15: Montse Make a common point with the client. Restate the general goal of the project from the clients P.O.V.