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Core Surveys

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Three surveys were conducted of CORE library users, technologies, and staff skills. The user survey found high satisfaction rates and that desktop computers were the most used service. The technology survey found that most libraries used integrated library systems like TLC and Polaris and were satisfied with their systems. It also found that PC management software was commonly used to manage public computers. The staff skills survey found that 45% of staff may need training, particularly in data analysis, troubleshooting, and maintaining websites. It recommended establishing a training task force, developing training plans, dedicating a portion of budgets to training, and leveraging various training opportunities.

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CORE Libraries Three SurveysDr. Robert BurginRB Software & Consulting
December 2009SurveyMonkey and paper surveys450 users from 16 CORE librariesLibrary Users Survey
32% employed full time18% unemployed30% did not have a computer at home44% did not have Internet access at home54% lived within 5 miles of the library25% visited the library more than twice a weekDemographics
70% were very satisfied with the libraryOnly 4% were somewhat or very dissatisfiedMost satisfied groups:Most frequent usersRetiredThose living farthest from the libraryLeast satisfied groups:Employed part timeStudentsThose living closest to the libraryOverall Satisfaction
Desktop computers 74%Printers 53%Website 52%Integrated library system 47%Online catalog 41%No other service used by more than 22% of respondentsDesktop computers were #1 for all demographic groups, all but one libraryPrinters or Website were #2 for all but one demographic group, all but two librariesLibrary Services
Online job and career information 32%General computer skills 30%Online government information 29%Digital photography 28%Online genealogy information 27%No other topic selected by more than 22% of respondentsAll accounted for #1 choice for all librariesAll accounted for #1 and #2 choices for all demographic groupsTraining Needs
Two thirds or more agreed that Library had online resources they neededStaff had necessary expertiseComputers were up to dateComputers had software they neededBandwidth was sufficientLess than half agreed that Library had enough computersTime limits on computers were a problemFilters and firewalls were a problemLibrary Technologies
November 200927 CORE librariesIntended to provide a picture of the technologies being used throughout the CORE Library Survey
56% had TLC, 33% had PolarisAll had circulation, cataloging, online catalogMore than 40% had enriched content for catalog, remote patron authentication, and email notificationAll libraries were satisfied with their systemAll but one were satisfied with their vendor supportIntegrated Library Systems
Only 33% of libraries had RFIDFour vendors ITG, Tech Logic, 3M, Checkpoint78% or more had security gates, self-checkFewer than half had shelf scanners, book drop readers7 of 9 were satisfied with the system8 of 9 were satisfied with the vendorRFID
78% had PC management67% of these had EnvisionwareAll or almost all had authentication, print management, and time management18 of 20 were satisfied with the system17 of 20 were satisfied with the vendorPC Management
Over three fourths had replacement cycles for public and staff computersEvery 5 years was most common cycle13 of 23 libraries cant replace public PCs this year19 of 25 libraries cant replace staff PCs this yearMain reason = costComputers
85% offered informal assistance50% offered formal classes35% offered online training materials45% had a lab45% had staff conduct trainingMost popular topics: general computer skills, using email, online job-seeking info, Web searchingTechnology Training
Reference via email 59%Fax machines for public 56%E-audio resources 37%Facebook account 33%Online book clubs 33%Scanners for public 33%Digitized special collections 26%Technologies Used
106 sites from 24 CORE librariesPublic Internet PCsMore than half had fewer than 10Only 22% had children-only Internet PCsPublic non-Internet PCs65% had fewer than 589% of these had children-only PCsOnly 13% said that the number of PCs was not adequateIndividual Sites - PCs
46% had 3.1 Mbps 6 Mbps25% had more28% had less36% had cable, 28% had fiberOnly 11% said that bandwidth was not adequateIndividual Sites - Connections
81% provided public wifiOf these 81% provided it 24 x 751% filter wifi access49% used same connection for public and staff but with no bandwidth management70% of sites provide the only free public computer and Internet access in their areasIndividual Sites - Wifi
October to December 2009Technology Skills Survey from TechAtlas342 staff members responded69 per cent of staff who were invited27 CORE libraries representedStaff Skills Survey
45% of staff may need training in at least one area of their workMost pressing needs:Analyzing data with spreadsheet 29%Troubleshooting hardware/software 29%Enter/retrieving data from databases 28%Maintaining Website 25%Preferred learning stylesClassroom instruction 35%One-on-one instruction 32%Findings
Establish a CORE Staff Training or Staff Development Task ForceDevelop staff training plansTarget 2% of personnel budget to staff trainingTarget 17 hours of staff training per employee per yearTake advantage of State Library, library association workshopsCollege, library school classesMaster Trainer programLearning 2.0 approachTransfer of trainingStaff Training Recommendations

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Core Surveys

  • 1. CORE Libraries Three SurveysDr. Robert BurginRB Software & Consulting
  • 2. December 2009SurveyMonkey and paper surveys450 users from 16 CORE librariesLibrary Users Survey
  • 3. 32% employed full time18% unemployed30% did not have a computer at home44% did not have Internet access at home54% lived within 5 miles of the library25% visited the library more than twice a weekDemographics
  • 4. 70% were very satisfied with the libraryOnly 4% were somewhat or very dissatisfiedMost satisfied groups:Most frequent usersRetiredThose living farthest from the libraryLeast satisfied groups:Employed part timeStudentsThose living closest to the libraryOverall Satisfaction
  • 5. Desktop computers 74%Printers 53%Website 52%Integrated library system 47%Online catalog 41%No other service used by more than 22% of respondentsDesktop computers were #1 for all demographic groups, all but one libraryPrinters or Website were #2 for all but one demographic group, all but two librariesLibrary Services
  • 6. Online job and career information 32%General computer skills 30%Online government information 29%Digital photography 28%Online genealogy information 27%No other topic selected by more than 22% of respondentsAll accounted for #1 choice for all librariesAll accounted for #1 and #2 choices for all demographic groupsTraining Needs
  • 7. Two thirds or more agreed that Library had online resources they neededStaff had necessary expertiseComputers were up to dateComputers had software they neededBandwidth was sufficientLess than half agreed that Library had enough computersTime limits on computers were a problemFilters and firewalls were a problemLibrary Technologies
  • 8. November 200927 CORE librariesIntended to provide a picture of the technologies being used throughout the CORE Library Survey
  • 9. 56% had TLC, 33% had PolarisAll had circulation, cataloging, online catalogMore than 40% had enriched content for catalog, remote patron authentication, and email notificationAll libraries were satisfied with their systemAll but one were satisfied with their vendor supportIntegrated Library Systems
  • 10. Only 33% of libraries had RFIDFour vendors ITG, Tech Logic, 3M, Checkpoint78% or more had security gates, self-checkFewer than half had shelf scanners, book drop readers7 of 9 were satisfied with the system8 of 9 were satisfied with the vendorRFID
  • 11. 78% had PC management67% of these had EnvisionwareAll or almost all had authentication, print management, and time management18 of 20 were satisfied with the system17 of 20 were satisfied with the vendorPC Management
  • 12. Over three fourths had replacement cycles for public and staff computersEvery 5 years was most common cycle13 of 23 libraries cant replace public PCs this year19 of 25 libraries cant replace staff PCs this yearMain reason = costComputers
  • 13. 85% offered informal assistance50% offered formal classes35% offered online training materials45% had a lab45% had staff conduct trainingMost popular topics: general computer skills, using email, online job-seeking info, Web searchingTechnology Training
  • 14. Reference via email 59%Fax machines for public 56%E-audio resources 37%Facebook account 33%Online book clubs 33%Scanners for public 33%Digitized special collections 26%Technologies Used
  • 15. 106 sites from 24 CORE librariesPublic Internet PCsMore than half had fewer than 10Only 22% had children-only Internet PCsPublic non-Internet PCs65% had fewer than 589% of these had children-only PCsOnly 13% said that the number of PCs was not adequateIndividual Sites - PCs
  • 16. 46% had 3.1 Mbps 6 Mbps25% had more28% had less36% had cable, 28% had fiberOnly 11% said that bandwidth was not adequateIndividual Sites - Connections
  • 17. 81% provided public wifiOf these 81% provided it 24 x 751% filter wifi access49% used same connection for public and staff but with no bandwidth management70% of sites provide the only free public computer and Internet access in their areasIndividual Sites - Wifi
  • 18. October to December 2009Technology Skills Survey from TechAtlas342 staff members responded69 per cent of staff who were invited27 CORE libraries representedStaff Skills Survey
  • 19. 45% of staff may need training in at least one area of their workMost pressing needs:Analyzing data with spreadsheet 29%Troubleshooting hardware/software 29%Enter/retrieving data from databases 28%Maintaining Website 25%Preferred learning stylesClassroom instruction 35%One-on-one instruction 32%Findings
  • 20. Establish a CORE Staff Training or Staff Development Task ForceDevelop staff training plansTarget 2% of personnel budget to staff trainingTarget 17 hours of staff training per employee per yearTake advantage of State Library, library association workshopsCollege, library school classesMaster Trainer programLearning 2.0 approachTransfer of trainingStaff Training Recommendations