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Cracking The Employee Accountability Management
Code
Build the ability of your employees to Deliver on Commitments and Improve success
Does
Accountability
really make a
Difference?
Leaders in Top Performing
Organisations say their
employees are held
accountable
Only 44% of Leaders in
less successful
organisations hold their
employees accountable
45% of 935 Leaders say
their employees deal
effectively with poor
performance
Statistics show that:
77% 45%
44%
Click here to read: 5 Effective Ways of Developing Employees for Performance
But, what exactly does it
mean to manage
accountability in others?
5
Accountability
involves
 Taking responsibility for your
actions, not making excuses and
not blaming other people.
 Enabling people to take
responsibility for their actions
and the consequences of those
actions.
 Expecting and getting top
performance.
Click here to read: How to Effectively Manage and Evaluate the Performance of your RemoteWorkingTeam
Most often,
Leaders fail to
hold their direct
reports
accountable
because they:
1. Assume that things will get better
2. Assume that their direct reports will
notice their dissatisfaction
3. Want to avoid conflicts
4. Assume that their direct reports
know your expectations
5. Think it will demotivate their
employees.
6. Dont want to be perceived as a
micromanager
7. Assume that as an empowered
leader, its just easier if I do it
myself.
6
We also inadvertently punish top
performers for their good work by
giving them more work, because we
trust them to do that work, and to
fill in for the people who are not
performing to standard.
Problem with that approach to accountability
Indirect messages and subtle signals dont
necessarily communicate what needs to
happen or what they need to do differently
to drive high-performance.
You become complicit in creating a cycle of
poor performance when you believe its
easier to do it yourself, because people
start to get the signal that if theres a
problem youll just do it!
There is a difference between ongoing
monitoring, and following up around key
milestones and that notion of continually
pressuring people with did you do it?, is
it ready?, have you got it?, which is more
the characteristics of micromanaging.
Managing accountability means that you
are able follow up and monitor progress
without communicating a lack of trust, or a
lack of confidence in the other person.
Click here to read: Reskilling For
Improved Organisational Performance
Impact of Poor Accountability VS Benefits of Good Accountability
Impact Benefits
Low Productivity
Punish Top Performers for their
good by giving them more work
Perception of a Double-standard,
Risk-averse Leader
No employee growth and
development
Increased Productivity
Engage and retain Top Performers
Employees build confidence in the
Leaders
Continuous Employee Learning
and Development
Click here to read: 5 ReasonsWhy Leadership Develop Programme Fails [& Steps for Success]
Accountability Scale
-2
-1 +2
+1
People here display extreme
defensiveness. Theres no
attempt to problem-solve or
acknowledge that there is even
a need to problem solve. They
try to move the conversation
completely from themselves.
They accept responsibility, but
give the reasons behind their
decisions, e.g. its important
that people understand the
factors that influenced my
decision and my situation so
we can resolve it.
People here focus on the
complete picture, both what they
did and the impact overall
What theyre thinking and feeling
has to do with a willingness to
accept the consequences,
regardless of what that outcome
might be and to help manage that
overall.
People here deflect
responsibility to other
people and other groups,
and their intent is not to
problem solve.
What they say is; dont
look at me, look at them, Im
not the problem.
Desire to Preserve Self-image
We all have a sense of self, a way we see ourselves and we have a
way that we want others to see us. When we make mistakes, miss
a commitment or drop the ball in some way, it tends to negatively
impact our self image and the way we want other people to see us.
Social Loafing
Tendency to put less effort when people are in a group.
Social loafing is the tendency to take less responsibility when we
believe that others are not aware of the work that were doing, or
cannot connect what were doing to the overall outcome.
Idea of Locus of Control
People often say that they can only control some bits and pieces,
and not the complete picture.
Internal  I control my actions and decisions
External - consequences of actions are beyond their control
Its a much bigger picture that impact what I do and how I do it.
People do not
take
Accountability
because
Pygmalion Effect is a notion that says
that its the leaders or managers
expectations that impact peoples
performance or their willingness to
perform at a high level.
What the Pygmalion philosophy says is that
when we have positive and high expectations
of people, that tends to translate to increased
confidence, increased efforts, more
persistence, better performance and
willingness to take risks in those people.
While negative expectations tend to have the
opposite effect on those four areas
Notions of
Expectations
The
Pygmalion
Effect
Others
actions
towards
us
Our
Expectations
for
Ourselves
Our
Action
towards
others
Others
expectations
of us
The Pygmalion Effect
When we have high
expectations of
people, we tend to:
Provide supporting environment by engaging in
interactive dialogue and giving constructive
feedback
0
5
Provide a lot of recognition when we catch them
doing something right,
0
4
Provide a supportive environment where we are
empathetic and supportive
0
3
Set challenging goals for them and provide
constructive feedback
0
2
Focus on maintaining and enhancing their self
esteem
0
1
But we need to break this cycle, because its the people who are working below
standard that we desperately need to do these things for!
When you frame someone as a poor
performer, its very hard for us to pretend that
theyre not, and treat them as if we think
theyre a top performer. If we dont believe
they have potential, its very difficult for us to
pretend to do these 5 things that are critical to
driving performance.
On the other
hand
Click here to read: How to Effectively Manage and Evaluate the Performance of your Remote WorkingTeam
促
Assume Value (focus on positives)
When somebody who we believe is a poor performer makes a
mistake, we should explain what they can do better. Emphasise
what they did well, and be more balanced your feedback.
Start with a Strength (Set a modest goal)
Focus on a strength, and set a modest stretch goal. Set it
to the point where you have more confidence and believe
that they can make this happen.
That way, youll be more confident that they can do it,
and more willing to provide coaching and support.
Be the model
Take accountability for your decisions and actions.
Be the example to your employees and team.
How can you break the cycle of low expectations in your employees?
Ways to Manage Accountability
Put a platform in place so that
people are clear about:
 what they need to do
 When they need to do it
You need to have a clear shared
picture of what is expected
Be clear about due dates, dont
leave it open ended for people to
interpret overall.
Agreeing together on what the key
milestones are, and when to
check in.
This way, you can frequently
check in on progress, monitor
performance and provide
feedback.
Using this model helps you to increase the likelihood that people will meet their commitments and be
accountable by being clear about what you want them to do, the timeframe and checkpoints along the
way.
Monitor and
create
checkpoints
Be clear about the
timeframe and
milestones
Set everyone up
for success
But sometimes,
your employee
can miss a
commitment.
What do you do
then ?
 What can you do to
prevent this problem from
happening again?
Focusing on the
Future
 What could you have done
to prevent the problem?
 How did you contribute to
the problem?
Focusing on the
Past
 What are you going to do
right now to get it on track?
Focusing on the
Present
Ask these questions to encourage people to take
responsibility:
Get their actions and tasks back on track, avoid a
repeat in the future and be more self reflective
Try to encourage a what else can I do kind of
attitude, so theyre not just looking at their little
world, but rather taking responsibility and the view
of the entire group.
Those questions help them to:
Click here to read: Improving Employee Performance  Best Practices
YOUR BUSINESS YOUR PEOPLE OUR FOCUS
=
Workforce Group
 We go beyond
What we do
We help organisations solve problems around:
Staff Payroll
Management
Performance management
support
Health insurance management
Executive, Experienced and
Graduate Recruitment
Staff onboarding and
training
Staff records
management
Leave and exit
management
Background
verification
Strategy Development and
Execution
Digital Learning Function Specific
Programmes
Leadership
Development
Digital Content Creation and
Conversion
Assessment and
Development centre
Occupational testing
and Success Profiling
Independent Contractor
Management
Assessor skills training
Professional Employer
Organisation
Employer of Record
Recruitment Process
Outsourcing
Workforce by Numbers
17
Year-old Startup
8
Businesses
120+
Consultants
20
African Countries
8000+
Outsourced
Employees
1200-
capacity
Learning Facility
115+
Computer-based
test facility
250+
Clients
10+
Industries Served
36
States in Nigeria
READY TO GET
STARTED?
Visit www.workforcegroup.com or
Send an email to -
hello@workforcegroup.com

More Related Content

[際際滷share] Cracking The Employee Accountability Management Code

  • 1. Cracking The Employee Accountability Management Code Build the ability of your employees to Deliver on Commitments and Improve success
  • 3. Leaders in Top Performing Organisations say their employees are held accountable Only 44% of Leaders in less successful organisations hold their employees accountable 45% of 935 Leaders say their employees deal effectively with poor performance Statistics show that: 77% 45% 44% Click here to read: 5 Effective Ways of Developing Employees for Performance
  • 4. But, what exactly does it mean to manage accountability in others?
  • 5. 5 Accountability involves Taking responsibility for your actions, not making excuses and not blaming other people. Enabling people to take responsibility for their actions and the consequences of those actions. Expecting and getting top performance. Click here to read: How to Effectively Manage and Evaluate the Performance of your RemoteWorkingTeam
  • 6. Most often, Leaders fail to hold their direct reports accountable because they: 1. Assume that things will get better 2. Assume that their direct reports will notice their dissatisfaction 3. Want to avoid conflicts 4. Assume that their direct reports know your expectations 5. Think it will demotivate their employees. 6. Dont want to be perceived as a micromanager 7. Assume that as an empowered leader, its just easier if I do it myself. 6
  • 7. We also inadvertently punish top performers for their good work by giving them more work, because we trust them to do that work, and to fill in for the people who are not performing to standard. Problem with that approach to accountability Indirect messages and subtle signals dont necessarily communicate what needs to happen or what they need to do differently to drive high-performance. You become complicit in creating a cycle of poor performance when you believe its easier to do it yourself, because people start to get the signal that if theres a problem youll just do it!
  • 8. There is a difference between ongoing monitoring, and following up around key milestones and that notion of continually pressuring people with did you do it?, is it ready?, have you got it?, which is more the characteristics of micromanaging. Managing accountability means that you are able follow up and monitor progress without communicating a lack of trust, or a lack of confidence in the other person. Click here to read: Reskilling For Improved Organisational Performance
  • 9. Impact of Poor Accountability VS Benefits of Good Accountability Impact Benefits Low Productivity Punish Top Performers for their good by giving them more work Perception of a Double-standard, Risk-averse Leader No employee growth and development Increased Productivity Engage and retain Top Performers Employees build confidence in the Leaders Continuous Employee Learning and Development Click here to read: 5 ReasonsWhy Leadership Develop Programme Fails [& Steps for Success]
  • 10. Accountability Scale -2 -1 +2 +1 People here display extreme defensiveness. Theres no attempt to problem-solve or acknowledge that there is even a need to problem solve. They try to move the conversation completely from themselves. They accept responsibility, but give the reasons behind their decisions, e.g. its important that people understand the factors that influenced my decision and my situation so we can resolve it. People here focus on the complete picture, both what they did and the impact overall What theyre thinking and feeling has to do with a willingness to accept the consequences, regardless of what that outcome might be and to help manage that overall. People here deflect responsibility to other people and other groups, and their intent is not to problem solve. What they say is; dont look at me, look at them, Im not the problem.
  • 11. Desire to Preserve Self-image We all have a sense of self, a way we see ourselves and we have a way that we want others to see us. When we make mistakes, miss a commitment or drop the ball in some way, it tends to negatively impact our self image and the way we want other people to see us. Social Loafing Tendency to put less effort when people are in a group. Social loafing is the tendency to take less responsibility when we believe that others are not aware of the work that were doing, or cannot connect what were doing to the overall outcome. Idea of Locus of Control People often say that they can only control some bits and pieces, and not the complete picture. Internal I control my actions and decisions External - consequences of actions are beyond their control Its a much bigger picture that impact what I do and how I do it. People do not take Accountability because
  • 12. Pygmalion Effect is a notion that says that its the leaders or managers expectations that impact peoples performance or their willingness to perform at a high level. What the Pygmalion philosophy says is that when we have positive and high expectations of people, that tends to translate to increased confidence, increased efforts, more persistence, better performance and willingness to take risks in those people. While negative expectations tend to have the opposite effect on those four areas Notions of Expectations The Pygmalion Effect Others actions towards us Our Expectations for Ourselves Our Action towards others Others expectations of us The Pygmalion Effect
  • 13. When we have high expectations of people, we tend to: Provide supporting environment by engaging in interactive dialogue and giving constructive feedback 0 5 Provide a lot of recognition when we catch them doing something right, 0 4 Provide a supportive environment where we are empathetic and supportive 0 3 Set challenging goals for them and provide constructive feedback 0 2 Focus on maintaining and enhancing their self esteem 0 1 But we need to break this cycle, because its the people who are working below standard that we desperately need to do these things for!
  • 14. When you frame someone as a poor performer, its very hard for us to pretend that theyre not, and treat them as if we think theyre a top performer. If we dont believe they have potential, its very difficult for us to pretend to do these 5 things that are critical to driving performance. On the other hand Click here to read: How to Effectively Manage and Evaluate the Performance of your Remote WorkingTeam
  • 15. 促 Assume Value (focus on positives) When somebody who we believe is a poor performer makes a mistake, we should explain what they can do better. Emphasise what they did well, and be more balanced your feedback. Start with a Strength (Set a modest goal) Focus on a strength, and set a modest stretch goal. Set it to the point where you have more confidence and believe that they can make this happen. That way, youll be more confident that they can do it, and more willing to provide coaching and support. Be the model Take accountability for your decisions and actions. Be the example to your employees and team. How can you break the cycle of low expectations in your employees?
  • 16. Ways to Manage Accountability Put a platform in place so that people are clear about: what they need to do When they need to do it You need to have a clear shared picture of what is expected Be clear about due dates, dont leave it open ended for people to interpret overall. Agreeing together on what the key milestones are, and when to check in. This way, you can frequently check in on progress, monitor performance and provide feedback. Using this model helps you to increase the likelihood that people will meet their commitments and be accountable by being clear about what you want them to do, the timeframe and checkpoints along the way. Monitor and create checkpoints Be clear about the timeframe and milestones Set everyone up for success
  • 17. But sometimes, your employee can miss a commitment. What do you do then ?
  • 18. What can you do to prevent this problem from happening again? Focusing on the Future What could you have done to prevent the problem? How did you contribute to the problem? Focusing on the Past What are you going to do right now to get it on track? Focusing on the Present Ask these questions to encourage people to take responsibility:
  • 19. Get their actions and tasks back on track, avoid a repeat in the future and be more self reflective Try to encourage a what else can I do kind of attitude, so theyre not just looking at their little world, but rather taking responsibility and the view of the entire group. Those questions help them to: Click here to read: Improving Employee Performance Best Practices
  • 20. YOUR BUSINESS YOUR PEOPLE OUR FOCUS = Workforce Group We go beyond
  • 21. What we do We help organisations solve problems around: Staff Payroll Management Performance management support Health insurance management Executive, Experienced and Graduate Recruitment Staff onboarding and training Staff records management Leave and exit management Background verification Strategy Development and Execution Digital Learning Function Specific Programmes Leadership Development Digital Content Creation and Conversion Assessment and Development centre Occupational testing and Success Profiling Independent Contractor Management Assessor skills training Professional Employer Organisation Employer of Record Recruitment Process Outsourcing
  • 22. Workforce by Numbers 17 Year-old Startup 8 Businesses 120+ Consultants 20 African Countries 8000+ Outsourced Employees 1200- capacity Learning Facility 115+ Computer-based test facility 250+ Clients 10+ Industries Served 36 States in Nigeria
  • 23. READY TO GET STARTED? Visit www.workforcegroup.com or Send an email to - hello@workforcegroup.com

Editor's Notes

  • #6: There is a very simple but extremely power process a mentor thought me that I have been using for the past 10 years. I termed it 4 Pillars of Strategic Success & Extreme Productivity!
  • #8: Links: https://www.pexels.com/photo/people-taking-group-picture-3184398/
  • #9: Image sources: https://www.pexels.com/photo/people-taking-group-picture-3184398/
  • #15: Source Image:- https://pixabay.com/photos/buildings-skyline-city-urban-1867772/
  • #17: Photo by LinkedIn Sales Navigator on Unsplash and Photo by Taylor Grote on Unsplash Photo by Christina @ wocintechchat.com on Unsplash Photo by Boim on Unsplash
  • #19: https://pixabay.com/en/cold-foggy-forest-nature-road-1839419/