Crash usability - Around the world in 30 Days
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The document summarizes usability testing done for a Citigroup job search tool. It describes how a task force was established to address employee dissatisfaction with career growth opportunities. Usability testing was conducted over several months in nine locations with two teams to test a prototype. Results were analyzed and fed back immediately to iteratively improve the design. The first two testing sessions revealed 80% of issues.
Crash usability - Around the world in 30 Days
- 1. Crash usability Around the world in about 30 days Crash usability Around the world in about 30 days Andrew Scherer Scott Witwer Citigroup
- 2. 22% of employees dissatisfied with growth/development opportunities Q4 2005 Voice of the Employee Q4 2005 Voice of the Employee 22% of employees dissatisfied with growth/development opportunities
- 3. Task Force established Pulse Survey Benchmarking/research Focus: quick fix to job search Q1 2006Q1 2006
- 4. Data analysis completed Proposal to SHROs - build mobility-oriented front end to job board Develop requirements Establish project plan* Develop prototype Plan usability tour Implement findings Launch * 3 May 2006 we get involved Q2 2006
- 5. Full day session with project leaders Prioritized requirements Created basic info architecture Created basic wireframes Created high-level milestones and timing ScopeScope Full day session with project leaders Prioritized requirements Created basic info architecture Created basic wireframes Created high-level milestones and timing
- 6. Direct to high-fidelity Socialized UI internally Content development & review Stealth usability tests Iterate Iterate Iterate Iterate Prototype
- 7. Usability TestingUsability Testing First half of June 9 locations, 2 teams FL, NYC (remote), UK, Germany, Hungary, Singapore, India (remote), Mexico, Brazil Sessions held in training facilities 2 sessions of 10-12 participants Hybrid of Focus Group and Usability techniques Focus group techniques help us validate the content and larger IA decisions Usability test scripts focus on specific tasks/features to expose flaws in their execution
- 8. Analyze results and feed back immediately The first 2 sessions will reveal 80% of issues Internal users are more alike than not Results are powerful, but not always powerful enough to overcome politics Analyze results and feed back immediately The first 2 sessions will reveal 80% of issues Internal users are more alike than not Results are powerful, but not always powerful enough to overcome politics Larger learningsLarger learnings
- 9. Credits Executive Producers: Citigroup Employee Services Citigroup Corporate Communications Design and HFI-Certified Usability Analysis: Shawn Buchanan Lisa Ma Daniel Rivera Teddy Vandiver Daniel Wiggins Scott Witwer