際際滷

際際滷Share a Scribd company logo
Create usable writing 
Mindy Messenger 
@messemi
Content strategy plans for the creation, 
publication, and governance of useful, usable 
content. 
Kristina Halvorson
What is usable content?
Good web writing 
 Is like a conversation 
 Answers peoples questions 
 Lets people grab and go 
Ginny Redish 
Letting Go of the Words
Omit needless words 
Strunk & White 
The Elements of Style 
Tip 1:
A sentence should contain no unnecessary 
words, a paragraph no unnecessary sentences, 
for the same reason that a drawing should have 
no unnecessary lines and a machine no 
unnecessary parts. 
Strunk & White 
The Elements of Style
I find I have no trouble getting rid of half the 
words on most Web pages without losing 
anything of value. 
Steve Krug 
Don't Make Me Think: A Common Sense Approach to Web Usability
Clarity, brevity, and structure apply to all good 
writing.
Watch for qualifiers 
 very 
 really 
 just 
 quite 
 maybe 
 slightly 
 a bit 
 somewhat 
 perhaps
Watch for prepositions 
 of 
 in 
 to 
 for 
 with 
 on 
 at 
 from 
 by 
 about
Watch for adverbs 
 boldly 
 cheerfully 
 dramatically 
 happily 
 inquisitively 
 politely 
 quickly 
 rarely 
 silently 
 warmly
Watch for passive voice 
Passive 
 At dinner, six fish were eaten by the turtle. 
 The bike was repaired by Sarah. 
Active 
 The turtle ate six fish. 
 Sarah repaired the bike.
Make your copy 
scannable 
Tip 2: 
Steve Krug 
Don't Make Me Think: A Common Sense Approach to Web Usability
Steve Krug 
Don't Make Me Think: A Common Sense Approach to Web Usability
Eyetracking visualizations show that users often 
read Web pages in an F-shaped pattern. 
Jakob Nielsen 
http://www.nngroup.com/articles/f-shaped-pattern-reading-web-content/
This implies 
 Visitors dont often read word by word 
 Important info should be first 
 Headings, paragraphs, and bullet points should 
start with key words
We live in a world where good Web content is 
chunky content.
Chunky checklist 
 Use headings and subheadings 
 Put important info first 
 Shorten sentences and paragraphs 
 Use bulleted or numbered lists
Isla McKetta, Moz 
http://moz.com/blog/evaluate-content-quality-the-easy-way
Test readability 
Tip 3: 
Steve Krug 
Don't Make Me Think: A Common Sense Approach to Web Usability
Reading ease tests 
readability-score.com 
Thanks for the text, Hipster Ipsum! 
http://hipsum.co/
Formulas all the way down 
Flesch-Kincaid grade level 
Gunning fog index 
Automated Readability Index
Cloze test 
Cloze test generator: http://l.georges.online.fr/tools/cloze.html
Cloze test 
Stephen Hawking 
A Brief History of Time
Bonus tip: 
Write for your 
responsive theme
In a responsive theme, it becomes more 
important to chunk your content into shorter 
paragraphs with headings.
Responsive checklist 
 Preview in phone and tablet sizes 
 Use compressed images 
 Avoid tables 
 Make your content chunky
Tip 4: 
Measure & assess 
Steve Krug 
Don't Make Me Think: A Common Sense Approach to Web Usability
Know your analytics
And your social metrics 
Source: http://en.wikipedia.org/wiki/SharePoint_Dashboard
Measure your content based on metrics you deem 
important. 
Then try something new and measure again.
Understand the rules, 
then break them 
Tip 5:
Thank you! 
Follow up questions welcome: 
@messemi 
mlm3@uw.edu

More Related Content

What's hot (6)

What we learned from #CMGimPACt Performance and Capacity Conference attendee ...
What we learned from #CMGimPACt Performance and Capacity Conference attendee ...What we learned from #CMGimPACt Performance and Capacity Conference attendee ...
What we learned from #CMGimPACt Performance and Capacity Conference attendee ...
Anoush Najarian
How to write a perfect blog post: 24 Killer Practical Tips to Follow
How to write a perfect blog post: 24 Killer Practical Tips to FollowHow to write a perfect blog post: 24 Killer Practical Tips to Follow
How to write a perfect blog post: 24 Killer Practical Tips to Follow
Jason Li
Less is more
Less is moreLess is more
Less is more
Andy Tattersall
Doctor Who's Guide to WordPress
Doctor Who's Guide to WordPressDoctor Who's Guide to WordPress
Doctor Who's Guide to WordPress
Ben Cook
Writing-Skill-or-talent
Writing-Skill-or-talentWriting-Skill-or-talent
Writing-Skill-or-talent
WUZZUF
Blog content
Blog contentBlog content
Blog content
Gwyneth Orford
What we learned from #CMGimPACt Performance and Capacity Conference attendee ...
What we learned from #CMGimPACt Performance and Capacity Conference attendee ...What we learned from #CMGimPACt Performance and Capacity Conference attendee ...
What we learned from #CMGimPACt Performance and Capacity Conference attendee ...
Anoush Najarian
How to write a perfect blog post: 24 Killer Practical Tips to Follow
How to write a perfect blog post: 24 Killer Practical Tips to FollowHow to write a perfect blog post: 24 Killer Practical Tips to Follow
How to write a perfect blog post: 24 Killer Practical Tips to Follow
Jason Li
Doctor Who's Guide to WordPress
Doctor Who's Guide to WordPressDoctor Who's Guide to WordPress
Doctor Who's Guide to WordPress
Ben Cook
Writing-Skill-or-talent
Writing-Skill-or-talentWriting-Skill-or-talent
Writing-Skill-or-talent
WUZZUF

Similar to Create usable writing (20)

Writing Workshop 2
Writing Workshop 2Writing Workshop 2
Writing Workshop 2
cs404ta
Web Usability July 2011
Web Usability July 2011Web Usability July 2011
Web Usability July 2011
Prototype Interactive
Article Writing Tips
Article Writing TipsArticle Writing Tips
Article Writing Tips
Md Ekram
Content Strategy: WordCamp Buffalo 2012
Content Strategy: WordCamp Buffalo 2012Content Strategy: WordCamp Buffalo 2012
Content Strategy: WordCamp Buffalo 2012
Adrian Roselli
8 Seconds_Writing for Digital Communications.12.11
8 Seconds_Writing for Digital Communications.12.118 Seconds_Writing for Digital Communications.12.11
8 Seconds_Writing for Digital Communications.12.11
Carolyn Hudson
Internal Blog Workshop
Internal Blog WorkshopInternal Blog Workshop
Internal Blog Workshop
Joe Edwards
Writing for the web
Writing for the webWriting for the web
Writing for the web
Xavier Pradheep Singh
Copy press.webinar.august.slides
Copy press.webinar.august.slidesCopy press.webinar.august.slides
Copy press.webinar.august.slides
freshpressed
Using a Content-First Design Process
Using a Content-First Design ProcessUsing a Content-First Design Process
Using a Content-First Design Process
dawnsbrain
Getting Started With User-Centered Content by Emileigh Barnes & Kate Garklavs...
Getting Started With User-Centered Content by Emileigh Barnes & Kate Garklavs...Getting Started With User-Centered Content by Emileigh Barnes & Kate Garklavs...
Getting Started With User-Centered Content by Emileigh Barnes & Kate Garklavs...
Blend Interactive
10stepstowritingaresearchapaper 110925164756-phpapp01 3
10stepstowritingaresearchapaper 110925164756-phpapp01 310stepstowritingaresearchapaper 110925164756-phpapp01 3
10stepstowritingaresearchapaper 110925164756-phpapp01 3
Lorraine Martin
Writing for the Web and Social Media
Writing for the Web and Social MediaWriting for the Web and Social Media
Writing for the Web and Social Media
National Apprenticeship Service
Mktg350 lecture 08282013
Mktg350 lecture 08282013Mktg350 lecture 08282013
Mktg350 lecture 08282013
lkirkman
Inbound Marketing
Inbound MarketingInbound Marketing
Inbound Marketing
Eoin Kennedy
Baku Social Media Seminar - Day 3
Baku Social Media Seminar - Day 3Baku Social Media Seminar - Day 3
Baku Social Media Seminar - Day 3
Peter Svarre
The Elements of a Good Headline
The Elements of a Good HeadlineThe Elements of a Good Headline
The Elements of a Good Headline
Eric Athas
Triple your blog post frequency
Triple your blog post frequencyTriple your blog post frequency
Triple your blog post frequency
Andraz Tori
Precedent #usabilityfail seminar part two
Precedent #usabilityfail seminar part twoPrecedent #usabilityfail seminar part two
Precedent #usabilityfail seminar part two
dan-baker
The Accidental Writer: Great Web Copy for Everyone
The Accidental Writer: Great Web Copy for EveryoneThe Accidental Writer: Great Web Copy for Everyone
The Accidental Writer: Great Web Copy for Everyone
Melanie Seibert
Website Usability
Website UsabilityWebsite Usability
Website Usability
Nikki Kerber
Writing Workshop 2
Writing Workshop 2Writing Workshop 2
Writing Workshop 2
cs404ta
Article Writing Tips
Article Writing TipsArticle Writing Tips
Article Writing Tips
Md Ekram
Content Strategy: WordCamp Buffalo 2012
Content Strategy: WordCamp Buffalo 2012Content Strategy: WordCamp Buffalo 2012
Content Strategy: WordCamp Buffalo 2012
Adrian Roselli
8 Seconds_Writing for Digital Communications.12.11
8 Seconds_Writing for Digital Communications.12.118 Seconds_Writing for Digital Communications.12.11
8 Seconds_Writing for Digital Communications.12.11
Carolyn Hudson
Internal Blog Workshop
Internal Blog WorkshopInternal Blog Workshop
Internal Blog Workshop
Joe Edwards
Copy press.webinar.august.slides
Copy press.webinar.august.slidesCopy press.webinar.august.slides
Copy press.webinar.august.slides
freshpressed
Using a Content-First Design Process
Using a Content-First Design ProcessUsing a Content-First Design Process
Using a Content-First Design Process
dawnsbrain
Getting Started With User-Centered Content by Emileigh Barnes & Kate Garklavs...
Getting Started With User-Centered Content by Emileigh Barnes & Kate Garklavs...Getting Started With User-Centered Content by Emileigh Barnes & Kate Garklavs...
Getting Started With User-Centered Content by Emileigh Barnes & Kate Garklavs...
Blend Interactive
10stepstowritingaresearchapaper 110925164756-phpapp01 3
10stepstowritingaresearchapaper 110925164756-phpapp01 310stepstowritingaresearchapaper 110925164756-phpapp01 3
10stepstowritingaresearchapaper 110925164756-phpapp01 3
Lorraine Martin
Mktg350 lecture 08282013
Mktg350 lecture 08282013Mktg350 lecture 08282013
Mktg350 lecture 08282013
lkirkman
Inbound Marketing
Inbound MarketingInbound Marketing
Inbound Marketing
Eoin Kennedy
Baku Social Media Seminar - Day 3
Baku Social Media Seminar - Day 3Baku Social Media Seminar - Day 3
Baku Social Media Seminar - Day 3
Peter Svarre
The Elements of a Good Headline
The Elements of a Good HeadlineThe Elements of a Good Headline
The Elements of a Good Headline
Eric Athas
Triple your blog post frequency
Triple your blog post frequencyTriple your blog post frequency
Triple your blog post frequency
Andraz Tori
Precedent #usabilityfail seminar part two
Precedent #usabilityfail seminar part twoPrecedent #usabilityfail seminar part two
Precedent #usabilityfail seminar part two
dan-baker
The Accidental Writer: Great Web Copy for Everyone
The Accidental Writer: Great Web Copy for EveryoneThe Accidental Writer: Great Web Copy for Everyone
The Accidental Writer: Great Web Copy for Everyone
Melanie Seibert
Website Usability
Website UsabilityWebsite Usability
Website Usability
Nikki Kerber

Recently uploaded (20)

5 Must-Use AI Tools to Supercharge Your Productivity
5 Must-Use AI Tools to Supercharge Your Productivity5 Must-Use AI Tools to Supercharge Your Productivity
5 Must-Use AI Tools to Supercharge Your Productivity
cryptouniversityoffi
The Constructor's Digital Transformation Playbook: Reducing Risk With Technology
The Constructor's Digital Transformation Playbook: Reducing Risk With TechnologyThe Constructor's Digital Transformation Playbook: Reducing Risk With Technology
The Constructor's Digital Transformation Playbook: Reducing Risk With Technology
Aggregage
Caching for Performance Masterclass: The In-Memory Datastore
Caching for Performance Masterclass: The In-Memory DatastoreCaching for Performance Masterclass: The In-Memory Datastore
Caching for Performance Masterclass: The In-Memory Datastore
ScyllaDB
NSFW AI Chatbot Development Costs: What You Need to Know
NSFW AI Chatbot Development Costs: What You Need to KnowNSFW AI Chatbot Development Costs: What You Need to Know
NSFW AI Chatbot Development Costs: What You Need to Know
Soulmaite
Not a Kubernetes fan? The state of PaaS in 2025
Not a Kubernetes fan? The state of PaaS in 2025Not a Kubernetes fan? The state of PaaS in 2025
Not a Kubernetes fan? The state of PaaS in 2025
Anthony Dahanne
ISOIEC 42001 AI Management System 際際滷s
ISOIEC 42001 AI Management System 際際滷sISOIEC 42001 AI Management System 際際滷s
ISOIEC 42001 AI Management System 際際滷s
GilangRamadhan884333
Blockchain for Businesses Practical Use Cases & Benefits.pdf
Blockchain for Businesses Practical Use Cases & Benefits.pdfBlockchain for Businesses Practical Use Cases & Benefits.pdf
Blockchain for Businesses Practical Use Cases & Benefits.pdf
Yodaplus Technologies Private Limited
10 FinTech Solutions Every Business Should Know!.pdf
10 FinTech Solutions Every Business Should Know!.pdf10 FinTech Solutions Every Business Should Know!.pdf
10 FinTech Solutions Every Business Should Know!.pdf
Yodaplus Technologies Private Limited
Combining Lexical and Semantic Search with Milvus 2.5
Combining Lexical and Semantic Search with Milvus 2.5Combining Lexical and Semantic Search with Milvus 2.5
Combining Lexical and Semantic Search with Milvus 2.5
Zilliz
Data-Driven Public Safety: Reliable Data When Every Second Counts
Data-Driven Public Safety: Reliable Data When Every Second CountsData-Driven Public Safety: Reliable Data When Every Second Counts
Data-Driven Public Safety: Reliable Data When Every Second Counts
Safe Software
Supercharge Your Career with UiPath Certifications
Supercharge Your Career with UiPath CertificationsSupercharge Your Career with UiPath Certifications
Supercharge Your Career with UiPath Certifications
DianaGray10
2025-02-24 - AWS meetup - Zilliz presentation.pdf
2025-02-24 - AWS meetup - Zilliz presentation.pdf2025-02-24 - AWS meetup - Zilliz presentation.pdf
2025-02-24 - AWS meetup - Zilliz presentation.pdf
Ivan Tang
What is Blockchain and How Can Blockchain Consulting Help Businesses.pdf
What is Blockchain and How Can Blockchain Consulting Help Businesses.pdfWhat is Blockchain and How Can Blockchain Consulting Help Businesses.pdf
What is Blockchain and How Can Blockchain Consulting Help Businesses.pdf
Yodaplus Technologies Private Limited
DealBook of Ukraine: 2025 edition | AVentures Capital
DealBook of Ukraine: 2025 edition | AVentures CapitalDealBook of Ukraine: 2025 edition | AVentures Capital
DealBook of Ukraine: 2025 edition | AVentures Capital
Yevgen Sysoyev
What is FinTech A Complete Guide to Financial Technology.pdf
What is FinTech A Complete Guide to Financial Technology.pdfWhat is FinTech A Complete Guide to Financial Technology.pdf
What is FinTech A Complete Guide to Financial Technology.pdf
Yodaplus Technologies Private Limited
Bedrock Data Automation (Preview): Simplifying Unstructured Data Processing
Bedrock Data Automation (Preview): Simplifying Unstructured Data ProcessingBedrock Data Automation (Preview): Simplifying Unstructured Data Processing
Bedrock Data Automation (Preview): Simplifying Unstructured Data Processing
Zilliz
UiPath Automation Developer Associate Training Series 2025 - Session 1
UiPath Automation Developer Associate Training Series 2025 - Session 1UiPath Automation Developer Associate Training Series 2025 - Session 1
UiPath Automation Developer Associate Training Series 2025 - Session 1
DianaGray10
Leadership u automatizaciji: RPA prie iz prakse!
Leadership u automatizaciji: RPA prie iz prakse!Leadership u automatizaciji: RPA prie iz prakse!
Leadership u automatizaciji: RPA prie iz prakse!
UiPathCommunity
Understanding & Utilizing SharePoint Advanced Management
Understanding & Utilizing SharePoint Advanced ManagementUnderstanding & Utilizing SharePoint Advanced Management
Understanding & Utilizing SharePoint Advanced Management
Drew Madelung
Deno ...................................
Deno ...................................Deno ...................................
Deno ...................................
Robert MacLean
5 Must-Use AI Tools to Supercharge Your Productivity
5 Must-Use AI Tools to Supercharge Your Productivity5 Must-Use AI Tools to Supercharge Your Productivity
5 Must-Use AI Tools to Supercharge Your Productivity
cryptouniversityoffi
The Constructor's Digital Transformation Playbook: Reducing Risk With Technology
The Constructor's Digital Transformation Playbook: Reducing Risk With TechnologyThe Constructor's Digital Transformation Playbook: Reducing Risk With Technology
The Constructor's Digital Transformation Playbook: Reducing Risk With Technology
Aggregage
Caching for Performance Masterclass: The In-Memory Datastore
Caching for Performance Masterclass: The In-Memory DatastoreCaching for Performance Masterclass: The In-Memory Datastore
Caching for Performance Masterclass: The In-Memory Datastore
ScyllaDB
NSFW AI Chatbot Development Costs: What You Need to Know
NSFW AI Chatbot Development Costs: What You Need to KnowNSFW AI Chatbot Development Costs: What You Need to Know
NSFW AI Chatbot Development Costs: What You Need to Know
Soulmaite
Not a Kubernetes fan? The state of PaaS in 2025
Not a Kubernetes fan? The state of PaaS in 2025Not a Kubernetes fan? The state of PaaS in 2025
Not a Kubernetes fan? The state of PaaS in 2025
Anthony Dahanne
ISOIEC 42001 AI Management System 際際滷s
ISOIEC 42001 AI Management System 際際滷sISOIEC 42001 AI Management System 際際滷s
ISOIEC 42001 AI Management System 際際滷s
GilangRamadhan884333
Combining Lexical and Semantic Search with Milvus 2.5
Combining Lexical and Semantic Search with Milvus 2.5Combining Lexical and Semantic Search with Milvus 2.5
Combining Lexical and Semantic Search with Milvus 2.5
Zilliz
Data-Driven Public Safety: Reliable Data When Every Second Counts
Data-Driven Public Safety: Reliable Data When Every Second CountsData-Driven Public Safety: Reliable Data When Every Second Counts
Data-Driven Public Safety: Reliable Data When Every Second Counts
Safe Software
Supercharge Your Career with UiPath Certifications
Supercharge Your Career with UiPath CertificationsSupercharge Your Career with UiPath Certifications
Supercharge Your Career with UiPath Certifications
DianaGray10
2025-02-24 - AWS meetup - Zilliz presentation.pdf
2025-02-24 - AWS meetup - Zilliz presentation.pdf2025-02-24 - AWS meetup - Zilliz presentation.pdf
2025-02-24 - AWS meetup - Zilliz presentation.pdf
Ivan Tang
What is Blockchain and How Can Blockchain Consulting Help Businesses.pdf
What is Blockchain and How Can Blockchain Consulting Help Businesses.pdfWhat is Blockchain and How Can Blockchain Consulting Help Businesses.pdf
What is Blockchain and How Can Blockchain Consulting Help Businesses.pdf
Yodaplus Technologies Private Limited
DealBook of Ukraine: 2025 edition | AVentures Capital
DealBook of Ukraine: 2025 edition | AVentures CapitalDealBook of Ukraine: 2025 edition | AVentures Capital
DealBook of Ukraine: 2025 edition | AVentures Capital
Yevgen Sysoyev
Bedrock Data Automation (Preview): Simplifying Unstructured Data Processing
Bedrock Data Automation (Preview): Simplifying Unstructured Data ProcessingBedrock Data Automation (Preview): Simplifying Unstructured Data Processing
Bedrock Data Automation (Preview): Simplifying Unstructured Data Processing
Zilliz
UiPath Automation Developer Associate Training Series 2025 - Session 1
UiPath Automation Developer Associate Training Series 2025 - Session 1UiPath Automation Developer Associate Training Series 2025 - Session 1
UiPath Automation Developer Associate Training Series 2025 - Session 1
DianaGray10
Leadership u automatizaciji: RPA prie iz prakse!
Leadership u automatizaciji: RPA prie iz prakse!Leadership u automatizaciji: RPA prie iz prakse!
Leadership u automatizaciji: RPA prie iz prakse!
UiPathCommunity
Understanding & Utilizing SharePoint Advanced Management
Understanding & Utilizing SharePoint Advanced ManagementUnderstanding & Utilizing SharePoint Advanced Management
Understanding & Utilizing SharePoint Advanced Management
Drew Madelung
Deno ...................................
Deno ...................................Deno ...................................
Deno ...................................
Robert MacLean

Create usable writing

  • 1. Create usable writing Mindy Messenger @messemi
  • 2. Content strategy plans for the creation, publication, and governance of useful, usable content. Kristina Halvorson
  • 3. What is usable content?
  • 4. Good web writing Is like a conversation Answers peoples questions Lets people grab and go Ginny Redish Letting Go of the Words
  • 5. Omit needless words Strunk & White The Elements of Style Tip 1:
  • 6. A sentence should contain no unnecessary words, a paragraph no unnecessary sentences, for the same reason that a drawing should have no unnecessary lines and a machine no unnecessary parts. Strunk & White The Elements of Style
  • 7. I find I have no trouble getting rid of half the words on most Web pages without losing anything of value. Steve Krug Don't Make Me Think: A Common Sense Approach to Web Usability
  • 8. Clarity, brevity, and structure apply to all good writing.
  • 9. Watch for qualifiers very really just quite maybe slightly a bit somewhat perhaps
  • 10. Watch for prepositions of in to for with on at from by about
  • 11. Watch for adverbs boldly cheerfully dramatically happily inquisitively politely quickly rarely silently warmly
  • 12. Watch for passive voice Passive At dinner, six fish were eaten by the turtle. The bike was repaired by Sarah. Active The turtle ate six fish. Sarah repaired the bike.
  • 13. Make your copy scannable Tip 2: Steve Krug Don't Make Me Think: A Common Sense Approach to Web Usability
  • 14. Steve Krug Don't Make Me Think: A Common Sense Approach to Web Usability
  • 15. Eyetracking visualizations show that users often read Web pages in an F-shaped pattern. Jakob Nielsen http://www.nngroup.com/articles/f-shaped-pattern-reading-web-content/
  • 16. This implies Visitors dont often read word by word Important info should be first Headings, paragraphs, and bullet points should start with key words
  • 17. We live in a world where good Web content is chunky content.
  • 18. Chunky checklist Use headings and subheadings Put important info first Shorten sentences and paragraphs Use bulleted or numbered lists
  • 19. Isla McKetta, Moz http://moz.com/blog/evaluate-content-quality-the-easy-way
  • 20. Test readability Tip 3: Steve Krug Don't Make Me Think: A Common Sense Approach to Web Usability
  • 21. Reading ease tests readability-score.com Thanks for the text, Hipster Ipsum! http://hipsum.co/
  • 22. Formulas all the way down Flesch-Kincaid grade level Gunning fog index Automated Readability Index
  • 23. Cloze test Cloze test generator: http://l.georges.online.fr/tools/cloze.html
  • 24. Cloze test Stephen Hawking A Brief History of Time
  • 25. Bonus tip: Write for your responsive theme
  • 26. In a responsive theme, it becomes more important to chunk your content into shorter paragraphs with headings.
  • 27. Responsive checklist Preview in phone and tablet sizes Use compressed images Avoid tables Make your content chunky
  • 28. Tip 4: Measure & assess Steve Krug Don't Make Me Think: A Common Sense Approach to Web Usability
  • 30. And your social metrics Source: http://en.wikipedia.org/wiki/SharePoint_Dashboard
  • 31. Measure your content based on metrics you deem important. Then try something new and measure again.
  • 32. Understand the rules, then break them Tip 5:
  • 33. Thank you! Follow up questions welcome: @messemi mlm3@uw.edu

Editor's Notes

  • #5: Its a conversation, not rambling but focused conversation started by a busy person People come to your site because they are looking for information that helps them make a decision or complete a task easy to find and easy to understand accurate, up to date and credible Grab & go means they can read pieces and get what they need without needing to read an entire manual
  • #8: Krug recommends removing half the words, though he admits that saying half is just his way of being ruthless about editing.
  • #9: I think web writing principles (clarity, brevity, structure) apply to all writing. But that brevity should never come at the expense of user experience. You havent written good content, no matter how short, if your user later ends up lost, surprised, or on the phone for missing info.
  • #10: Often we use qualifiers that really arent necessary to express our meaning (such as really in this sentence).
  • #11: Though prepositions are helpful, they make sentences longer because they cannot stand alone. By cutting the preposition and the words that follow, you often cut three to five supporting words.
  • #12: Adverbs weaken your copy because they are usually not as descriptive and powerful as active verbs.
  • #13: Passive is more verbose, plus its often harder for non-native English speakers to understand.
  • #22: One caveat is that these are formulas based on words per sentence and syllables per words - meaning gibberish can still be a decent reading level.
  • #32: Story about headlines and trying new words and patterns. Longform vs shortform