Creating a Culture OF UX
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Brad Briscoe presented on creating a culture of UX innovation through development communities and sub-communities. He outlined the current fragmented state and proposed formalizing sub-communities for different architecture patterns to improve knowledge sharing. This would include assigning chairs, having dedicated membership, and conducting code/design reviews. The sub-communities would collaborate under an overarching development community forum to further share insights across teams. Implementation would require Application Delivery commitment and defining membership, communication plans, and timelines. The goal is to mature development practices through collaborative sharing.
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Creating a Culture OF UX
- 1. UXI COMMUNITY INNOVATION CREATING A CULTURE OF UX 1 Presented by: Brad Briscoe
- 3. UXI COMMUNITY INNOVATION User Experience Design is like a 3 Ring Circus 3
- 4. UXI COMMUNITY INNOVATION User Experience Considerations 4 A/B TESTING WIREFRAMES FLOW DIAGRAMS PERSONAS HEURISTIC EVALUATIONS SITE MAPS CONTEXTUAL INQUIRY CARD SORTING AFFINITY DIAGRAMMING SCENARIOS PERSONAS PROTOTYPIN G STORYBOARDS USER INTERVIEWS STORYBOAR DS CONCEPT MAP
- 5. UXI COMMUNITY INNOVATION THE THREE CORE UX ATTRIBUTES In the last six weeks, have you spent more than two hours watching someone use our application designs or a competitors design? Can everyone on the team describe the experience of using a design five years from now? In the last six weeks, have you rewarded a team member for creating a major design success or failure? 5 VISION FEEDBACK CULTURE For Great User Experience Design
- 6. UXI COMMUNITY INNOVATION WHY ARE WE HERE TODAY? 6
- 7. UXI COMMUNITY INNOVATION Development Communities fragmented, grass root efforts 7 Domain Owners UXI Developer Community BPMS Community (pending) SOA Community SOA Technical Design Reviews Architecture Review Board Architecture Steering Committee Monthly Architecture Call Solution Architect Round Table Architecture ArchitectureStandards Boards Current State Engagement
- 8. UXI COMMUNITY INNOVATION Future State Engagement 8 Formalize Development Communities, bring development back to steady state Architecture Review Board Architecture Steering Committee Monthly Architecture Call Solution Architect Round Table Architecture Architecture StandardsBoards UXI Sub Community Forum Services Sub Community Forum Process Orchestration Sub Community Forum Development Development CommunityForum Bi-directional communication with broader Architecture community (Future) Sub Community Forum
- 9. UXI COMMUNITY INNOVATION Observations 9 Informal fragmented development communities stood up through grass roots efforts, missing knowledge sharing across communities Lack of commitment of participants SOA Community forum not focusing on code & design reviews, which could improve cross team knowledge sharing If needed, domain owners/managers can create separate forum SOA has separate meetings for formal technical design & code reviews Can design reviews be an open forum to further knowledge sharing? Meeting attendees presence expected on many different communities, spread too thin to participate in all meetings Training is not enough, nor a priority need vibrant, active development community sharing experiences where developers can mature their development acumen Needed for all architecture patterns
- 10. UXI COMMUNITY INNOVATION 10 Todays Goal Discuss future vision for Development Community Forums, collect your feedback, and gain consensus on next steps Topics for discussion Current State Engagement Future State Engagement Development Community Membership Development Sub Community Membership Implementation Considerations Proposed Next Steps CREATE, COLLABORATE, CONTRIBUTE
- 11. UXI COMMUNITY INNOVATION 11 CREATE, COLLABORATE, CONTRIBUTE 2 Updated and Relevant Links 3 Unique Design and Infographic 4 Tools such as Feedback Requests, Updated Presentations and more 1 Collaborative Page Features The New Content Driven Account Management IT SharePoint Page
- 12. UXI COMMUNITY INNOVATION COLLABORATIVE UX PAGE 12 2 Updated tools, Documentation and usable Widgets 3 Presentations 4 Project Lists, Surveys and useful features 1 Collaborative Content and Links 5 Owners of this page: Rick Dale, Britt Johnson, Brad Briscoe, Aaron Case, Omar Khan and George Cruz We look forward to your feedback
- 13. UXI COMMUNITY INNOVATION WFA Development Sub Community Forums 13 Formalize current Development Communities into a Development Sub Community per architecture pattern UXI Sub Community Forum Services Sub Community Forum Process Orchestration Sub Community Forum (does not currently exist) (Future) Sub Community Forum Assign a dedicated (fulltime) Application Delivery team member as chairperson for each Development Sub Community Assign WFA Frameworks and Architecture team member to each Development Sub Community Development Sub Community Forums membership and support DIO support for Application Delivery contributions Application Delivery participants should be SMEs in v12 pattern development Participants rotate in/out of forum Intent of knowledge sharing across development organization (train the trainer)
- 14. UXI COMMUNITY INNOVATION WFA Development Community Forum Establishan overarching WFA Development Community Forum Open communication channels/collaboration across Development Sub Community Forums Knowledge sharing of significant content to broader architecture/development community via Monthly Architecture Call Recommend enhancements/new approaches to Architecture Steering Committee (ASC) Staffed by members and chairpersons from each Development Sub Community Forum with WFA Frameworks and Architecture participation Chaired by scheduled rotation of Sub Committee Chairpersons How would we set this in motion 14
- 15. UXI COMMUNITY INNOVATION Development Community Forum - Membership 15 Charter Provide input to WFA Frameworks set priorities on work efforts Conduct WFA Framework code/design and QA reviews Establish development Wiki, sourced by sub community team members, to facilitate technical discussions and provide answers to technical questions/issues Open/respectful dialog, accepting diverse positions Broad inputs ensure all participants/perspectives have a voice
- 16. UXI COMMUNITY INNOVATION Development Sub Community Forums - Membership 16 Charter Discuss technical issues innovate new approaches, providing guidance and consistency of implementation Open/respectful dialog, accepting diverse positions Conduct code & design peer reviews; results/remediation accountability with peer group Mature development discipline; contribute to Framework components; recommend new tooling Escalate issues/promote significant events up to Development Community Forum Using as illustration, Services Sub Community at deeper dive Services Chairperson (Application Delivery) Application Delivery Team Member Application Delivery Team Member Application Delivery Team Member Data Management (as appropriate) WFA Frameworks Architecture
- 17. UXI COMMUNITY INNOVATION Implementation Considerations 17 Key needs that must be met to ensure success Application Delivery commitment in ownership and contribution to maturation of new v12 pattern development practices Full-time Chairperson per Development Sub Community 20% allocation of Application Delivery SME team members enabling contribution to Development Community forums/efforts Architecture commitment to support Application Delivery/Development Community input to development practices Formalize Sub Community Chairpersons Possible Options UXI Sub Community John Haley Services Sub Community Rick Caponigro Process Orchestration Sub Community Patrick Fagan
- 18. UXI COMMUNITY INNOVATION Gain Consensus of Development Communities/Sub Communities Develop Communication Plan DIO Weekly Meeting Application Development: Transformational Leadership Team Architecture Steering Committee Architecture Monthly Call Form Development Communities/Sub Communities Membership Define implementation timeline 18 Proposed Next Steps
- 19. UXI COMMUNITY INNOVATION QUESTION & ANSWER SESSION FEEL FREE TO ASK NOW, OR EMAIL US AFTER THE PRESENTATION 19
- 20. UXI COMMUNITY INNOVATION THANK YOU 20 Please let us know how we can support you! The UXI Forum Community Support Team: Rick Dale, Britt Johnson, Brad Briscoe, Aaron Case, John Haley, Omar Khan and George Cruz
- 21. UXI COMMUNITY INNOVATION UX DEMAND 21