Creating Travelodge’s new Customer Journey
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Travelodge wanted to improve the customer experience by streamlining the booking and check-in process. They created a new digital platform to allow customers to easily book rooms, select amenities, check-in remotely and access their rooms with mobile keys. This new customer journey is aimed at enhancing convenience and personalization for Travelodge customers.
Creating Travelodge’s new Customer Journey
- 1. CREATING TRAVELODGE’S NEW CUSTOMER JOURNEY
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