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A Study of Credit Appraisal Policy in HDB Financial Services &
Analysis on Customer Perception towards HDB Funding
1Source HDB portal
SUMMER INTERNSHIP PRESENTATION
Presented by- Harpreet Singh (PGFA1521)
Source Self 2
FLOW OF
PRESENTATION
1
 About the Industry
2.
 About the Company
3.
 Objectives
4.
 About credit appraisal
5.
 Research Study
6.
 Findings
7.
 SUGGESTIONS & RECOMMENDATIONS
8.
 Conclusion
NBFC
A Non Banking Financial Company
(NBFC) is a company registered
under the Companies Act, 1956
of India, engaged in the business of
loans and advances, acquisition of
shares, stock, bonds, insurance
business or chit business but does not
include any institution whose
principal business is that includes
agriculture or industrial activity or the
sale, purchase or construction of
immovable property.
 Regulated by the Reserve Bank of
India (RBI)
3
Source google
NBFC Universe
NBFCs
Regulated
by RBI
1. AFCs
2. LCs
3. ICs
4. IDF-NBFCs
5. RNBCs
6. GL-NBFCs
7. IFC-NBFCs
8. NBFC-Factors
Regulated
by NHB
Housing
finance
Companies
Regulated
By SEBI
1. Merchant
Banking
Companies
2. Stock
Broking
3. Collective
Investment
Schemes
4.Venture
Capital Fund
Companies
Regulated
by MCA
1. Nidhi
Companies
2. Mutual
Benefits
Companies
Regulated
By State
Govt.
Chit Fund
Companies
Regulated
by IRDA
Insurance
Companies
Source: Google 4
Company Profile
Industry Non Banking Financial
Institution (NBFC)
Founded In2007 , HDFC
16508, Employees
Headquarters Mumbai, India
Area served India
Key people Ramesh G, chairman &
MD
Products Personal loan, Business
loan, Loan against shares,
Loan against property,
Loan against gold
5Source HDB portal
Products offered by HDB
HDB
LOANS
Secured
loans
1. Loan against securities
2. Loan against Shares
3. Loan against Property
4. Loan against Gold
5. Car Loans
6. Enterprise Business Loan
7. Equipment Loans
Unsecured
loans
1.Personal loans
2.Business Loans
INSURANCE
1.Life Insurance
2.GeneraInsurance
6Source HDB portal
7
JOB DESCRIPTION
Title of the Job: Intern
Department: Credit Department
Key Result Areas (KRAs):
Checking all the documents which are required before login
Login the loan file and generate the LOS ID (unique ID)
Generating all the other documents i.e. the CIBIL
Report, e-tax payment slip, tracker in HDFC Or HDB in
any branch ,if any
Meeting the customer personally as PD
(Personal Discussion)
Preparing the CAM (Credit Approval Memo)
Making the Cases in the given format by the company
which is to be send above level for the approval.
OBJECTIVE OF THE
STUDY
statements describing what
the project is trying to
achieve & the effect or
change that the project is
supposed to cause
To study the meaning and importance of Credit appraisal
To study the credit appraisal process
To understand the financial tools required for credit
appraisal
To understand the basic fundamentals of credit
department
To study and understand the terms and conditions of
sanctions and advances
To study the entire loan system
8
Character
(integrity/w
illingness)
Capacity
(ability/fin
ancial
soundness)
Collateral
(security)
Capital
(funds
availability)
Conditions
(Reference
check)
5Cs
CREDIT
APPRAISAL
An investigation/assessment
done by the company before
providing any loans & advances
also checks the commercial,
financial & technical viability of
the project proposed its findings
pattern and further checks the
collateral security cover for the
recovery of such funds.
Source: Google
9
CREDIT
APPRAISAL
PROCESS
Post sanction activities such as bank account review
Disbursement of loan
Final assessment of documentations, mortgages, agreements
Sanction/Approval of proposal by concerned authority
Assessment of the proposal (ABB bank balance, gross income)
Preparing the financial data
Preparation of CAM (credit approval memo)
Check for the RBI defaulter list, CIBIL check, POSIDEX, ITR
Pre sanction visit by the credit officer (Personal Discussion)
Receipt of documents (Balance sheet, KYC, Gas receipt, Bank
balances, Stability proof)
Receipt of application from the applicant
10
Source google
SURVEY
procedure for collecting
data to be analyzed
To study
consumer
perception
towards HDB
financial
services
funding
The Research
Design used
is descriptive
research
design
Primary
data
Survey
Interview
Sample
size-50
Randomly
Loan
Applicant
OBJECTIVE
RESEARCH
DESIGN
DATA
COLLECTION
SAMPLING
SIZE &
METHOD
11
TOOLS ON WHICH
DATA ANALYZED IS
CONDUCTED
excel is used to
interpret the results
1. Sole banking with the parent bank HDFC
36%
64%
Sole Banking with HDFC
Yes No
2. Already financed by HDB Financial services
28%
72%
Finance from HDB
Yes No
12
Source Self
3. Services provided by HDB financial services
Excellent
Good
Satisfactory
Bad
Very Bad
1
19
22
7
1
Services provided by HDB
Excellent Good Satisfactory Bad Very Bad
4. Aware of loan charges
56%
44%
Aware of loan charges
Yes No
13Source HDB portal
FINDINGS
5. ROI provide by HDB
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
1
11
26
11
1
ROI by HDB is High
Strongly Agree Agree Neutral Disagree Strongly Disagree
Credit and risk go hand in hand
For each type of loan, there are different types of parameters
After studying few cases, I found that in some cases, loan is
sanctioned due to strong financial statements
Credit appraisal mainly depends on the one most important
factor which is the rate of interest as due to the competition.
14
Source self
SUGGESTIONS &
RECOMMENDATIONS Branch credit limit should be exceeded as it helps to reduce the
work load of all the related people
Moderate rate of interest
Policies and norms should be strictly followed for any cases
by everyone
Credit and other departments should work
independently; no other departments should interfere in
each other work
Login of cases to be done with complete documents,
incomplete documents will stretch the work and time of credit
team
Data Authentication
15
Source Self
CONCLUSIONS
Credit appraisal should be
based upon
 Financial performance
Business performance
Industry outlook
Quality of management
Usually, it is seen that the credit appraisal is
basically done on the basis of fundamental
soundness. But after seeing different types of
cases , it can be concluded that credit appraisal
system is not looking on the financial parameters,
there are other factors also.
In all, the viability of the project from every
aspects analyzed, as well as type of the
business, promoters past records, experience,
long term plans plays a crucial role in
increasing chances of getting project approved
for loan.
16Source Self
Questions & Comments?
Contact Details:
Harpreet Singh
PGFA 1521
MOB. No: +91 9675297500
Email Id: harpreet.singh@jaipuria.ac.in
17

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CREDIT APPRAISAL PROCESS OF HDB FINANCIAL SERVICES ppts

  • 1. A Study of Credit Appraisal Policy in HDB Financial Services & Analysis on Customer Perception towards HDB Funding 1Source HDB portal SUMMER INTERNSHIP PRESENTATION Presented by- Harpreet Singh (PGFA1521)
  • 2. Source Self 2 FLOW OF PRESENTATION 1 About the Industry 2. About the Company 3. Objectives 4. About credit appraisal 5. Research Study 6. Findings 7. SUGGESTIONS & RECOMMENDATIONS 8. Conclusion
  • 3. NBFC A Non Banking Financial Company (NBFC) is a company registered under the Companies Act, 1956 of India, engaged in the business of loans and advances, acquisition of shares, stock, bonds, insurance business or chit business but does not include any institution whose principal business is that includes agriculture or industrial activity or the sale, purchase or construction of immovable property. Regulated by the Reserve Bank of India (RBI) 3 Source google
  • 4. NBFC Universe NBFCs Regulated by RBI 1. AFCs 2. LCs 3. ICs 4. IDF-NBFCs 5. RNBCs 6. GL-NBFCs 7. IFC-NBFCs 8. NBFC-Factors Regulated by NHB Housing finance Companies Regulated By SEBI 1. Merchant Banking Companies 2. Stock Broking 3. Collective Investment Schemes 4.Venture Capital Fund Companies Regulated by MCA 1. Nidhi Companies 2. Mutual Benefits Companies Regulated By State Govt. Chit Fund Companies Regulated by IRDA Insurance Companies Source: Google 4
  • 5. Company Profile Industry Non Banking Financial Institution (NBFC) Founded In2007 , HDFC 16508, Employees Headquarters Mumbai, India Area served India Key people Ramesh G, chairman & MD Products Personal loan, Business loan, Loan against shares, Loan against property, Loan against gold 5Source HDB portal
  • 6. Products offered by HDB HDB LOANS Secured loans 1. Loan against securities 2. Loan against Shares 3. Loan against Property 4. Loan against Gold 5. Car Loans 6. Enterprise Business Loan 7. Equipment Loans Unsecured loans 1.Personal loans 2.Business Loans INSURANCE 1.Life Insurance 2.GeneraInsurance 6Source HDB portal
  • 7. 7 JOB DESCRIPTION Title of the Job: Intern Department: Credit Department Key Result Areas (KRAs): Checking all the documents which are required before login Login the loan file and generate the LOS ID (unique ID) Generating all the other documents i.e. the CIBIL Report, e-tax payment slip, tracker in HDFC Or HDB in any branch ,if any Meeting the customer personally as PD (Personal Discussion) Preparing the CAM (Credit Approval Memo) Making the Cases in the given format by the company which is to be send above level for the approval.
  • 8. OBJECTIVE OF THE STUDY statements describing what the project is trying to achieve & the effect or change that the project is supposed to cause To study the meaning and importance of Credit appraisal To study the credit appraisal process To understand the financial tools required for credit appraisal To understand the basic fundamentals of credit department To study and understand the terms and conditions of sanctions and advances To study the entire loan system 8
  • 9. Character (integrity/w illingness) Capacity (ability/fin ancial soundness) Collateral (security) Capital (funds availability) Conditions (Reference check) 5Cs CREDIT APPRAISAL An investigation/assessment done by the company before providing any loans & advances also checks the commercial, financial & technical viability of the project proposed its findings pattern and further checks the collateral security cover for the recovery of such funds. Source: Google 9
  • 10. CREDIT APPRAISAL PROCESS Post sanction activities such as bank account review Disbursement of loan Final assessment of documentations, mortgages, agreements Sanction/Approval of proposal by concerned authority Assessment of the proposal (ABB bank balance, gross income) Preparing the financial data Preparation of CAM (credit approval memo) Check for the RBI defaulter list, CIBIL check, POSIDEX, ITR Pre sanction visit by the credit officer (Personal Discussion) Receipt of documents (Balance sheet, KYC, Gas receipt, Bank balances, Stability proof) Receipt of application from the applicant 10 Source google
  • 11. SURVEY procedure for collecting data to be analyzed To study consumer perception towards HDB financial services funding The Research Design used is descriptive research design Primary data Survey Interview Sample size-50 Randomly Loan Applicant OBJECTIVE RESEARCH DESIGN DATA COLLECTION SAMPLING SIZE & METHOD 11
  • 12. TOOLS ON WHICH DATA ANALYZED IS CONDUCTED excel is used to interpret the results 1. Sole banking with the parent bank HDFC 36% 64% Sole Banking with HDFC Yes No 2. Already financed by HDB Financial services 28% 72% Finance from HDB Yes No 12 Source Self
  • 13. 3. Services provided by HDB financial services Excellent Good Satisfactory Bad Very Bad 1 19 22 7 1 Services provided by HDB Excellent Good Satisfactory Bad Very Bad 4. Aware of loan charges 56% 44% Aware of loan charges Yes No 13Source HDB portal
  • 14. FINDINGS 5. ROI provide by HDB Strongly Agree Agree Neutral Disagree Strongly Disagree 1 11 26 11 1 ROI by HDB is High Strongly Agree Agree Neutral Disagree Strongly Disagree Credit and risk go hand in hand For each type of loan, there are different types of parameters After studying few cases, I found that in some cases, loan is sanctioned due to strong financial statements Credit appraisal mainly depends on the one most important factor which is the rate of interest as due to the competition. 14 Source self
  • 15. SUGGESTIONS & RECOMMENDATIONS Branch credit limit should be exceeded as it helps to reduce the work load of all the related people Moderate rate of interest Policies and norms should be strictly followed for any cases by everyone Credit and other departments should work independently; no other departments should interfere in each other work Login of cases to be done with complete documents, incomplete documents will stretch the work and time of credit team Data Authentication 15 Source Self
  • 16. CONCLUSIONS Credit appraisal should be based upon Financial performance Business performance Industry outlook Quality of management Usually, it is seen that the credit appraisal is basically done on the basis of fundamental soundness. But after seeing different types of cases , it can be concluded that credit appraisal system is not looking on the financial parameters, there are other factors also. In all, the viability of the project from every aspects analyzed, as well as type of the business, promoters past records, experience, long term plans plays a crucial role in increasing chances of getting project approved for loan. 16Source Self
  • 17. Questions & Comments? Contact Details: Harpreet Singh PGFA 1521 MOB. No: +91 9675297500 Email Id: harpreet.singh@jaipuria.ac.in 17