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Crowd Media's Guide to Remarkable Community Management

Crowd Media Ltd
Crowd Media Ltd

The document provides tips for community managers, including monitoring conversations on multiple social channels, responding to customers and discussions while representing company objectives, researching industry trends, and engaging positively with users while removing inappropriate content. Community managers are advised to understand different tones for each client and platforms.

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THE CROWD GUIDE TO... REMARKABLE COMMUNITY MANAGEMENT
An no an unce co da fea mp cco tur an mp es y a lis , s nd hm pec the ent ial cu s of offe sto th rs me e rs.
Monitor the vibe of the community and respond to tremors in the social sphere.
Sculpt and direct the 鍖ow of conversation while sticking to the company's objectives.
Deliver requests from customers to the correct people within the company.
Watch over posts, comments, customers and ideas on multiple social channels and platforms.
*No matter how bad the grammar or spelling or how ridiculous the comment. Agreed! Thanks for your Pro鍖teroles are contribution! amazing!!1! Respond to and engage in all conversation *
*This actually came up on Twitter... oh yea F**k wat By golly, I do love dey say your brand good BigHommie ima do sir! dis 4 u* Have a multiple personality disorder. Use the correct tone for each client.
*Get your mind out of the gutter. Service with a smile! Satisfy the customer in any way you can.*
*In a kind and digni鍖ed way. Destroy all spammers. Destroy them! *
Research research research! Get to know the company's industry...
ese ar ch! mo re r A nd Keep up to date with the latest social platforms.
Obliterate all trolls! No amount of 鍖re power or intelligence can destroy these vile creatures. Ban and delete.
*Never use the word guru. Be a complete social whore. Master of all social media platforms.*
CREDITS http://www.鍖ickr.com/photos/alphadesigner/3462393730/ http://www.鍖ickr.com/photos/centralasian/5729537142 http://www.鍖ickr.com/photos/madstillz/392716521 http://www.鍖ickr.com/photos/emmiegrn/2201072552 http://www.鍖ickr.com/photos/aye_shamus/2676763850 http://www.鍖ickr.com/photos/chuckp/83230785 http://www.鍖ickr.com/photos/kpaulus/4903209928 http://www.鍖ickr.com/photos/sunface13/2175472561 http://www.鍖ickr.com/photos/richardmoross/2701098168 http://www.鍖ickr.com/photos/toolstop/4546017269 http://www.鍖ickr.com/photos/macten/2068155756 JAMES BOUGOURD COMMUNITY MANAGER FOR CROWD MEDIA LTD @JAMESBOUGOURD

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Crowd Media's Guide to Remarkable Community Management

  • 1. THE CROWD GUIDE TO... REMARKABLE COMMUNITY MANAGEMENT
  • 2. An no an unce co da fea mp cco tur an mp es y a lis , s nd hm pec the ent ial cu s of offe sto th rs me e rs.
  • 3. Monitor the vibe of the community and respond to tremors in the social sphere.
  • 4. Sculpt and direct the 鍖ow of conversation while sticking to the company's objectives.
  • 5. Deliver requests from customers to the correct people within the company.
  • 6. Watch over posts, comments, customers and ideas on multiple social channels and platforms.
  • 7. *No matter how bad the grammar or spelling or how ridiculous the comment. Agreed! Thanks for your Pro鍖teroles are contribution! amazing!!1! Respond to and engage in all conversation *
  • 8. *This actually came up on Twitter... oh yea F**k wat By golly, I do love dey say your brand good BigHommie ima do sir! dis 4 u* Have a multiple personality disorder. Use the correct tone for each client.
  • 9. *Get your mind out of the gutter. Service with a smile! Satisfy the customer in any way you can.*
  • 10. *In a kind and digni鍖ed way. Destroy all spammers. Destroy them! *
  • 11. Research research research! Get to know the company's industry...
  • 12. ese ar ch! mo re r A nd Keep up to date with the latest social platforms.
  • 13. Obliterate all trolls! No amount of 鍖re power or intelligence can destroy these vile creatures. Ban and delete.
  • 14. *Never use the word guru. Be a complete social whore. Master of all social media platforms.*
  • 15. CREDITS http://www.鍖ickr.com/photos/alphadesigner/3462393730/ http://www.鍖ickr.com/photos/centralasian/5729537142 http://www.鍖ickr.com/photos/madstillz/392716521 http://www.鍖ickr.com/photos/emmiegrn/2201072552 http://www.鍖ickr.com/photos/aye_shamus/2676763850 http://www.鍖ickr.com/photos/chuckp/83230785 http://www.鍖ickr.com/photos/kpaulus/4903209928 http://www.鍖ickr.com/photos/sunface13/2175472561 http://www.鍖ickr.com/photos/richardmoross/2701098168 http://www.鍖ickr.com/photos/toolstop/4546017269 http://www.鍖ickr.com/photos/macten/2068155756 JAMES BOUGOURD COMMUNITY MANAGER FOR CROWD MEDIA LTD @JAMESBOUGOURD