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Crystal qubeâ„¢ presentation tpr

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Aleksandar Misackovski
Aleksandar Misackovski

The document introduces Crystal QubeTM, a customer experience management platform by Seavus. It allows telecom companies to track customer metrics and preferences in real-time, predict future customer behavior, and react by managing campaigns and cross-selling/upselling. Key features include integration flexibility, fast deployment, cost reduction, and providing critical insights. Upcoming additions are social network analysis and a customer survey module.

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Track. Predict. React. Presenting Crystal Qubeâ„¢ Customer Experience Management Platforms by Seavus
Biggest pains for a telecom Loyalty ARPU Churn
THE CUSTOMERS’ LOYALTY IS
Crystal Qube™ for a crystal view • Understand the customer preferences • BI to predict the future behavior • Turn the customers’ insight into targeted actions
Track. Predict. React.
• Various KPI’s and customers metrics • Real-time customer analytics • Profitability and credit risk • Customer segments Track. • • Churn management Customer behavior forecast Predict. • • Affinity to buy Tariff simulation React. • Real-time campaign management • Cross sell and up sell
Track.
Track. • Various KPI’s and customers metrics • Real-time customer analytics • Profitability and credit risk • Customer segments
Predict.
Predict. • Churn management • Traffic forecast • Affinity to buy • Tariff simulation
React.
React. • Real-time campaign management • Cross sell and up sell
What makes Crystal Qubeâ„¢ so awesome? Easy integration Innovative approach Fast Operational cost deployment reduction Flexible platform Decision critical insights for the Unique operation management team service Cross-departmental unification of information
Crystal qubeâ„¢ presentation tpr
What’s next? Social Network Analysis Customer Survey Module
Acknowledgements and recognitions SCT (Seavus Campaign VASEP (Value Added Service Tool) Enablement Platform)
Thank you! Visit us: www.crystalqube.com Contact us: crystalqube@seavus.com

More Related Content

Crystal qubeâ„¢ presentation tpr

  • 1. Track. Predict. React. Presenting Crystal Qubeâ„¢ Customer Experience Management Platforms by Seavus
  • 2. Biggest pains for a telecom Loyalty ARPU Churn
  • 4. Crystal Qubeâ„¢ for a crystal view • Understand the customer preferences • BI to predict the future behavior • Turn the customers’ insight into targeted actions
  • 6. • Various KPI’s and customers metrics • Real-time customer analytics • Profitability and credit risk • Customer segments Track. • • Churn management Customer behavior forecast Predict. • • Affinity to buy Tariff simulation React. • Real-time campaign management • Cross sell and up sell
  • 8. Track. • Various KPI’s and customers metrics • Real-time customer analytics • Profitability and credit risk • Customer segments
  • 10. Predict. • Churn management • Traffic forecast • Affinity to buy • Tariff simulation
  • 12. React. • Real-time campaign management • Cross sell and up sell
  • 13. What makes Crystal Qubeâ„¢ so awesome? Easy integration Innovative approach Fast Operational cost deployment reduction Flexible platform Decision critical insights for the Unique operation management team service Cross-departmental unification of information
  • 15. What’s next? Social Network Analysis Customer Survey Module
  • 16. Acknowledgements and recognitions SCT (Seavus Campaign VASEP (Value Added Service Tool) Enablement Platform)
  • 17. Thank you! Visit us: www.crystalqube.com Contact us: crystalqube@seavus.com