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A REPORT ON CSR BY FORTUNE 500 COMPANIES SUBMITTED TO: - Prof. S. K. GUPTA FMG19A SUBMITTED BY:- NIKHIL SINGH 191036 WHOLE FOODS MARKET SATISFYING AND DELIGHTING OUR CUSTOMERSCustomers are their most important stakeholders in the business and the lifeblood of business. Only by satisfying customers first do they have the opportunity to satisfy the needs of other stakeholders. Extraordinary Customer Service WFM go to extraordinary lengths to satisfy and delight customers. They want to meet or exceed their expectations on every shopping trip. They know that by doing so, they turn customers into advocates for their business. Advocates do more than shop with WFM, they talk about Whole Foods to their friends and others. WFM want to serve customers competently, efficiently, knowledgeably and with flair. Education WFM generate greater appreciation and loyalty from all of stakeholders by educating them about natural and organic foods, health, nutrition and the environment. Meaningful Value WFM offer value to customers by providing them with high quality products, extraordinary service and a competitive price. They are constantly challenged to improve the value proposition to our customers. Quality Standards WFM have high standards and goal is to sell the highest quality products they possibly can. They define quality by evaluating the ingredients, freshness, safety, taste, nutritive value and appearance of all of the products they carry. They are buying agents for customers and not the selling agents for the manufacturers. SUPPORTING TEAM MEMBER EXCELLENCE AND HAPPINESSEmpowering Work Environments WFM success is dependent upon the collective energy and intelligence of all of Team Members. They strive to create a work environment where motivated Team Members can flourish and succeed to their highest potential. They also appreciate effort and reward results. Self-Responsibility WFM take responsibility for own success and failures. They celebrate success and see failures as opportunities for growth. WFM recognize that they are responsible for own happiness and success. Self-Directed Teams The fundamental work unit of the company is the self- directed Team. Teams meet regularly to discuss issues, solve problems and appreciate each others' contributions. Every Team Member belongs to a Team. Open & Timely Information WFM believe knowledge is power and they support Team Members' right to access information that impacts their jobs. The books are open to Team Members, including annual individual compensation report. They also recognize everyone's right to be listened to and heard regardless of their point of view. Incremental Progress WFM continually improves through unleashing the collective creativity and intelligence of all of Team Members. They recognize that everyone has a contribution to make. They keep getting better at what we do. Shared Fate WFM recognize there is a community of interest among all of our stakeholders. There are no entitlements; we share together in our collective fate. To that end they have a salary cap that limits the compensation (wages plus profit incentive bonuses) of any Team Member to nineteen times the average total compensation of all full-time Team Members in the company. CREATING WEALTH THROUGH PROFITS & GROWTHStewardship WFM are stewards of shareholders' investments and they take that responsibility very seriously. They are committed to increasing long term shareholder value. Profits They earn profits every day through voluntary exchange with customers. They recognize that profits are essential to creating capital for growth, prosperity, opportunity, job satisfaction and job security. CARING ABOUT OUR COMMUNITIES & OUR ENVIRONMENTSustainable Agriculture WFM support organic farmers, growers and the environment through commitment to sustainable agriculture and by expanding the market for organic products. Wise Environmental Practices WFM respect our environment and recycle, reuse, and reduce our waste wherever and whenever they can. Community Citizenship WFM recognize responsibility to be active participants in local communities. They give a minimum of 5% of profits every year to a wide variety of community and non-profit organizations. Integrity In All Business Dealings The trade partners are allies in serving stakeholders. They treat them with respect, fairness and integrity at all times and expect the same in return. AMERICAN FAMILY INSURANCE GROUP GOING GREEN Reduce our greenhouse gas emissions AFIG are dedicated to reducing energy consumption and associated greenhouse gas emissions. Examples of progress include: All of American Family's owned facilities are ENERGY STAR rated, and several of larger facilities have attained the prestigious ENERGY STAR certification. American Family recently implemented more than 50 energy saving solutions that, combined, are reducing greenhouse gas emissions by the equivalent of 1,000 metric tons of carbon dioxide a year. New high-energy-efficient lighting systems were installed in several American Family buildings, one of which garnered an award from the Illuminating Engineering Society (IES). Reduce our waste Through reduction, reuse and recycling, AFIG are cutting landfill waste. In 2009, the most recent year for which data is available, American Family employees in the Madison area recycled 813 tons of paper. This is equivalent to saving almost 14,000 mature trees. Since beginning our recycling efforts in 1989, the company has recycled more than 25 million pounds of recycled paper, generating $821,883 in combined paper rebate and landfill cost savings. Reduce water use Through a combination of conservation and technology, our plan is to reduce water use. For example, they upgraded Madison headquarters cooling tower to soft water, saving three million gallons of water per year. That's the equivalent of 4.5 Olympic-sized swimming pools. Reduce our operational impact on the land By reducing demand for more built spaces (office buildings, parking lots, ramps, etc.) and restoring native habitats, AFIG intend to lessen our impact on the land. American Family's most recent land management project involves two prairies totaling more than 20 acres at our National Headquarters (NHQ) in Madison. The prairies are growing from a mass seeding, conducted by a group of volunteers, including employees and their families. The new prairies will take up to four years to mature and show their splendor, but the beauty and environmental benefits they provide will be well worth the wait. As a larger tract of land, the prairies will provide excellent habitat for grassland birds, which require a minimum of 10 contiguous acres. Thanks to prairie plants' extensive root systems, the new prairies will also prevent erosion and wet, soggy ground conditions. The prairies promise to be a beautiful and environmentally beneficial addition to the NHQ landscape and serve as another example of American Family's commitment to sustainable land management practices. Enhance our social sustainability practices AFIG intend to enhance social sustainability practices by ensuring supplier and employee diversity; delivering a robust employee wellness program; and ensuring that employee training, community relations and marketing activities are carefully aligned with sustainability objectives. American Family's Sustainability Squads are a cross-divisional network of employees championing the behaviors, activities and practices that meet sustainability goals. Members of these teams educate and engage fellow employees through department and divisional communications, and help measure the results of workplace sustainability efforts. Implement sustainable economic practices Through private equity funds, American Family invests in clean technology companies from a broad range of sectors, including alternative energy, energy conservation, waste management, clean water and pollution reduction. These companies range from small, local start-ups to large, international public companies. Each provides us with an opportunity to realize competitive returns while being a part of cutting-edge solutions to adverse environmental issues. 2. Charitable Contributions and Event Sponsorships Human Services American Family Insurance supports agencies and organizations that provide assistance and services to people in need. That’s why the highest percentage of our corporate contributions goes to United Way chapters, whose member agencies have a proven record of helping individuals, families and communities. We so believe in United Way efforts that we support employee and agent pledge drives throughout the year. Providing housing, food and shelter opportunities is also a priority for American Family Insurance and is reflected in our support of organizations such as Neighborhood Housing Services, Transitional Housing, the American Red Cross and Second Harvest Foodbank. Youth and Education American Family Insurance places a high priority on programs that help youth and provide educational opportunities for an increasingly diverse population. Their support includes funding youth resource centers, after-school programs, neighborhood centers, programs for at-risk children, mentoring projects, academic programs and various scholarships at educational institutions. Arts and Culture A strong community is also reflected in the educational and cultural opportunities provided by arts and culture. They support area cultural diversity activities and performances, neighborhood ticketing programs and local arts group productions. Health American Family Insurance also supports agencies that provide assistance, education, research and hope for those suffering from health challenges, such as those targeting cancer, heart disease, breast cancer, lung disease, diabetes and AIDS. AMERIGROUP REAL SOLUTIONS Real Caring for Real People Amerigroup is interested in serving real people around communities. They believe that real solutions in health care begin when they put passion and care to work, one person at a time. That's why they created Real Caring, a volunteer initiative that allows Amerigroup associates to channel their passion for caring beyond their daily jobs, into their communities – and beyond. The Disaster Response Team allows Amerigroup volunteers to provide assistance in the aftermath of natural disasters, particularly for people with disabilities. Each year the Amerigroup Foundation selects organizations that reflect values to partner with throughout the year. Amerigroup associates volunteer their expertise and time to help these organizations meet their strategic plans. Every day, Amerigroup associates are making a real difference in communities throughout the country. Waste, Fraud and Abuse Prevention It is the firm policy of Amerigroup that its subsidiaries, officers, directors and associates have an affirmative obligation to participate in efforts to detect, mitigate and/or prevent fraud, waste and abuse within the health care system. Participation includes reporting suspected fraud, waste and abuse. Amerigroup maintains an anonymous hotline for the reporting of suspected fraud, waste and abuse, along with an email address (corpinvest@amerigroupcorp.com). PEPSI AMERICAS Human sustainability It’s a promise to encourage people to live healthier by offering a portfolio of both enjoyable and wholesome foods and beverages. Goals & Commitments In 2009, they announced 11 ambitious global goals and commitments to guide work to help improve the well-being of people in both developed and developing countries. They are focusing our work on the products they make and on key policies and partnerships to help address global nutrition challenges. Products: Provide more food and beverage choices made with wholesome ingredients that contribute to healthier eating and drinking. Increase the amount of whole grains, fruits, vegetables, nuts, seeds and low-fat dairy in our global product portfolio. Reduce the average amount of sodium per serving in key global food brands, in key countries, by 25 percent by 2015, with a 2006 baseline. Reduce the average amount of saturated fat per serving in key global food brands, in key countries, by 15 percent by 2020, with a 2006 baseline. Reduce the average amount of added sugar per serving in key global beverage brands, in key countries, by 25 percent by 2020, with a 2006 baseline. Marketplace: Encourage people to make informed choices and live healthier. Display calorie count and key nutrients on our food and beverage packaging by 2012. Advertise to children under 12 only products that meet our global science-based nutrition standards. Eliminate the direct sale of full-sugar soft drinks to primary and secondary schools around the globe by 2012. Increase the range of foods and beverages that offer solutions for managing calories, like portion sizes. Community: Actively work with global and local partners to help address global nutrition challenges. Invest in our business and research and development to expand our offerings of more affordable, nutritionally relevant products for underserved and lower-income communities. Expand PepsiCo Foundation and PepsiCo Contributions initiatives to promote healthier communities, including enhancing diet and physical activity programs. Integrate our policies and actions on human health, agriculture and the environment to ensure they support each other. ENVIRONMENTAL SUSTAINABILITY It’s their promise to be a good citizen of the world, protecting the Earth’s natural resources through innovation and more efficient use of land, energy, water and packaging in our operations. Goals & Commitments In 2009, they announced 15 global goals and commitments to guide work to protect the Earth’s natural resources through innovation and more efficient use of land, energy, water and packaging in operations. They are focusing on work where they can make the most positive impact (water, packaging, climate change and agriculture) and on key policies and partnerships to help provide solutions to address the world’s environmental challenges. Water: Respect the human right to water through world-class efficiency in our operations, preserving water resources and enabling access to safe water. Improve our water use efficiency by 20 percent per unit of production by 2015. Strive for positive water balance in our operations in water-distressed areas. Provide access to safe water to 3 million people in developing countries by the end of 2015. Land and Packaging: Rethink the way we grow, source, create, package and deliver our products to minimize our impact on land. Continue to lead the industry by incorporating at least 10 percent recycled polyethylene terephthalate (rPET) in our primary soft drink containers in the U.S., and broadly expand the use of rPET across key international markets. Create partnerships that promote the increase of U.S. beverage container recycling rates to 50 percent by 2018. Reduce packaging weight by 350 million pounds — avoiding the creation of 1 billion pounds of landfill waste by 2012. Work to eliminate all solid waste to landfills from our production facilities. Climate Change: Reduce the carbon footprint of our operations. Improve our electricity use efficiency by 20 percent per unit of production by 2015. Reduce our fuel use intensity by 25 percent per unit of production by 2015. Commit to a goal of reducing greenhouse gas (GHG) intensity for U.S. operations by 25 percent through our partnership with the U.S. Environmental Protection Agency Climate Leaders program. Commit to an absolute reduction in GHG emissions across global operations. Community: Respect and responsibly use natural resources in our businesses and in the local communities we serve. Apply proven sustainable agricultural practices on our farmed land. Provide funding, technical support and training to local farmers. Promote environmental education and best practices among our associates and business partners. Integrate our policies and actions on human health, agriculture and the environment to make sure they support each other.

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