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Cultural Awareness in the
UK Workplace
2010
INTERNATIONALISATION TASK GROUP
2
Learning Objectives
By the end of this workshop you will:
 Understand the importance of work culture in an
organisation
 Recognise the importance of effective communication,
particularly in team working
 Identify ways to develop your team work proficiency
3
Why is cultural awareness necessary?
Understand the differences; act on the
commonalities Andrew Masondo, African National Congress
 Multicultural teams are common in business
 Different communication styles
 Different approaches to task completion and decision
making
4
Culture  An iceberg
5
UK culture
 Language
 English or British
 Britishness
 Privacy and protocol
6
UK business culture
 Greetings
 Communication style
 Building relationships
 Business meetings
 Anti-discrimination employment laws: Sex Discrimination
Act; Equal Pay Act; Age Discrimination Act, etc
 Time = a precious resource
 Task focussed
 Humour, sarcasm and irony!
7
Cultural dimensions
 Individuals vs groups
 Attitudes to hierarchy & status
 Display of emotions
 Rules & risk
 Work/life balance
 Attitudes to time
8
Good practice in communication
9
The individual vs a team!
10
How to work in a multicultural team
 Build your cultural knowledge
 Treat people as individuals
 Implement your cultural knowledge
 Withhold assumptions
 Avoid blame
 Listen actively
 Relay your knowledge
11
Culture  An iceberg
12
(Early and Mosakowski, 2004):
Although some aspects of cultural intelligence are
innate, anyone reasonably alert, motivated, and
poised can attain an acceptable level of cultural
intelligence.
13
Extra resources
 https://www.ukcisa.org.uk/Information--Advice/Preparation-and-
Arrival/Facing-culture-shock?q=cultural+difference&ExactMatch=#layer-
3201 - understanding culture shock
 http://blog.communicaid.com/
 http://www.culture-at-work.com/
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