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CURRICULUM VITAE
DANTE T. PAMPOSA JR.
Contact No. : 0561638717/ 0509289515
dantepamposa@yahoo.com
Flat 206 Amiri Bldg. Salahuddin Rd. Deira Dubai
Medical Claims Officer, Customer Service Executive and Insurance Specialist
seeking for the position that will help utilized my strong organizational skills ,
medical and educational background, and my ability to work well with people.
Professional Skills, Knowledge and Abilities
 Proficient in English (Oral and Writing)
 Computer Literate (MS Word/ MS Excel/ MS Power Point)
 Excellent customer service and communication skills.
 Ability to do multi-task and perform extremely well in a team.
Highlights For Qualification
 Medical Claims and Call Centre Officer, Insurance Claims for more than 2
years at Nextcare, Arab Gulf Health Services  Dubai UAE GHC  FZ LLC
 Supervisor in a Call Centre for almost 3 years
 Medicine Undergraduate
Work Experienced
Name of Company: Nextcare, Arab Gulf Health Services LLC
Position: Medical Call Centre Officer / Claims Specialist
Length of Service: 2 years
Inclusive Date: March 2014  up to date
Address: P.O. Box 80864 Dubai, UAE Tel: +97142095200
Duties And Responsibilities
 Provides Third Party Administrative support to major health insurance
companies across the country and GCC. (Majid Al Futtaim, RTA, Saif Al
Ghurair, Arab Orient Insurance Worldwide, Jumeirah International,
Standard Chartered, Green Crescent Insurance Company etc).
 Provides verbal pre-approval for medications, laboratory investigations, and
out-patient procedures, maternity, dental and optical cases as per the
Insurance Companies specific coverage.
 Collaborates with Doctors and other medical practitioners within the medical
team and regarding medical conditions that requires specific indication on every
approval (Inpatient and Outpatient).
 Determines approval request status from providers.
 Guides members on reimbursement process and provides general information
 Manages United Health Care *(USA, Qatar, Jordan, Kingdom of Saudi Arabia)
 Handles PULSE related concerns.
 Handles Customer Service medical related assistance from providers and
members and insurance payers.
 Member: Regional Business Unit Team *(Kingdom of Saudi Arabia,Kuwait
Lebanon and Egypt).
 Handles Claims Communication cases for Qatar, Oman, India and Thailand.
 Conducts New Hire training and orientation.
 Conducts Medical pre-approval trainings.
Name of Company: Transcom Worldwide Asia Inc
Position : Operation Supervisor
length of Service: 2 years and 3 months
Address : Iloilo City, Philippines
Inclusive Date: Aug. 27,2011-November 22, 2013
Job Description:
 A Customer Service Supervisor strengthen the relationship between the
organization and its clients by recruiting quality staff members.
 Ensures that the people working in the customer support department must be
customer-oriented.
 He oversees the department and checks whether it is meeting the set customer
satisfaction goals
 Customer service supervisors serve as the final destination for customers who
seek answers to issues.
 Customer service supervisor also provides tips to customer service reps to help
them better understand their roles, and might lead the training of new
customer service representatives.
DUTIES AND RESPONSIBILITIES
 Manage a team; Ensure that each customer receives an outstanding service
by providing a solid product knowledge and all other aspects of customer
service.
 Create action plans to improve and maintain good practices
 Handle Supervisory calls
Name of Company: Transcom Worldwide Asia Inc
Position : Call Center Agent
Length of Service: 1 year and 7 months
Address : Iloilo City, Philippines
Inclusive Date: Jan. 26,2010 August 27,2011
Job Description:
Maintains call center database by entering and verifying information; updating contact
log.
Improves quality results by recommending changes.
Keeps equipment operational by following established procedures; reporting
malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.
Assured 100 % Customer satisfaction by addressing customer complaints
accordingly.
Display time flexibility toward shifts as per work requirement.
DUTIES AND RESPONSIBILITIES:
 Ensure that each customer receives an outstanding service by providing a
solid product knowledge and all other aspects of customer service.
 Handle inbound calls
Name of Company: ePLDT Ventus Smart
Position : Call Center Agent
Length of Service: 10 months
Address : Iloilo City, Philippines
Inclusive Date: December 2009 -October 2010
DUTIES AND RESPONSIBILITIES:
 Ensure that each customer receives an outstanding service by providing a
solid product knowledge and all other aspects of customer service.
 Handle inbound calls
Name of Company: Iloilo Doctors' Hospital
Position : Medical Junior Intern
Length of Service: 11 months
Address : Iloilo City, Philippines
Inclusive Date: April 2004  March 2005
DUTIES AND RESPONSIBILITIES:
 Assists Doctors in handling patient
 Providing Differential diagnosis and medication as basis for the
treatment of the patient.
Educational Attainment:
College: Iloilo Doctors' College
Bachelor of Science in Biology
(Iloilo City, Philippines) 1995  1999
Post Grad: Iloilo Doctors' College of Medicine
Medicine
(Iloilo City, Philippines) 1999  2004
Personal Data
Age: 35 years old
Date of Birth : August 12, 1978
Nationality : Filipino
Reference: Upon Request
I hereby certify that the above statement was true and correct to the best
of my knowledge and belief.
Dante T. Pamposa Jr.

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CURRICULUM VITAE

  • 1. CURRICULUM VITAE DANTE T. PAMPOSA JR. Contact No. : 0561638717/ 0509289515 dantepamposa@yahoo.com Flat 206 Amiri Bldg. Salahuddin Rd. Deira Dubai Medical Claims Officer, Customer Service Executive and Insurance Specialist seeking for the position that will help utilized my strong organizational skills , medical and educational background, and my ability to work well with people. Professional Skills, Knowledge and Abilities Proficient in English (Oral and Writing) Computer Literate (MS Word/ MS Excel/ MS Power Point) Excellent customer service and communication skills. Ability to do multi-task and perform extremely well in a team. Highlights For Qualification Medical Claims and Call Centre Officer, Insurance Claims for more than 2 years at Nextcare, Arab Gulf Health Services Dubai UAE GHC FZ LLC Supervisor in a Call Centre for almost 3 years Medicine Undergraduate Work Experienced
  • 2. Name of Company: Nextcare, Arab Gulf Health Services LLC Position: Medical Call Centre Officer / Claims Specialist Length of Service: 2 years Inclusive Date: March 2014 up to date Address: P.O. Box 80864 Dubai, UAE Tel: +97142095200 Duties And Responsibilities Provides Third Party Administrative support to major health insurance companies across the country and GCC. (Majid Al Futtaim, RTA, Saif Al Ghurair, Arab Orient Insurance Worldwide, Jumeirah International, Standard Chartered, Green Crescent Insurance Company etc). Provides verbal pre-approval for medications, laboratory investigations, and out-patient procedures, maternity, dental and optical cases as per the Insurance Companies specific coverage. Collaborates with Doctors and other medical practitioners within the medical team and regarding medical conditions that requires specific indication on every approval (Inpatient and Outpatient). Determines approval request status from providers. Guides members on reimbursement process and provides general information Manages United Health Care *(USA, Qatar, Jordan, Kingdom of Saudi Arabia) Handles PULSE related concerns. Handles Customer Service medical related assistance from providers and members and insurance payers. Member: Regional Business Unit Team *(Kingdom of Saudi Arabia,Kuwait Lebanon and Egypt). Handles Claims Communication cases for Qatar, Oman, India and Thailand. Conducts New Hire training and orientation. Conducts Medical pre-approval trainings. Name of Company: Transcom Worldwide Asia Inc Position : Operation Supervisor length of Service: 2 years and 3 months Address : Iloilo City, Philippines Inclusive Date: Aug. 27,2011-November 22, 2013 Job Description: A Customer Service Supervisor strengthen the relationship between the organization and its clients by recruiting quality staff members. Ensures that the people working in the customer support department must be customer-oriented. He oversees the department and checks whether it is meeting the set customer satisfaction goals Customer service supervisors serve as the final destination for customers who seek answers to issues. Customer service supervisor also provides tips to customer service reps to help them better understand their roles, and might lead the training of new
  • 3. customer service representatives. DUTIES AND RESPONSIBILITIES Manage a team; Ensure that each customer receives an outstanding service by providing a solid product knowledge and all other aspects of customer service. Create action plans to improve and maintain good practices Handle Supervisory calls Name of Company: Transcom Worldwide Asia Inc Position : Call Center Agent Length of Service: 1 year and 7 months Address : Iloilo City, Philippines Inclusive Date: Jan. 26,2010 August 27,2011 Job Description: Maintains call center database by entering and verifying information; updating contact log. Improves quality results by recommending changes. Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Assured 100 % Customer satisfaction by addressing customer complaints accordingly. Display time flexibility toward shifts as per work requirement. DUTIES AND RESPONSIBILITIES: Ensure that each customer receives an outstanding service by providing a solid product knowledge and all other aspects of customer service. Handle inbound calls Name of Company: ePLDT Ventus Smart Position : Call Center Agent Length of Service: 10 months Address : Iloilo City, Philippines Inclusive Date: December 2009 -October 2010 DUTIES AND RESPONSIBILITIES: Ensure that each customer receives an outstanding service by providing a solid product knowledge and all other aspects of customer service. Handle inbound calls Name of Company: Iloilo Doctors' Hospital
  • 4. Position : Medical Junior Intern Length of Service: 11 months Address : Iloilo City, Philippines Inclusive Date: April 2004 March 2005 DUTIES AND RESPONSIBILITIES: Assists Doctors in handling patient Providing Differential diagnosis and medication as basis for the treatment of the patient. Educational Attainment: College: Iloilo Doctors' College Bachelor of Science in Biology (Iloilo City, Philippines) 1995 1999 Post Grad: Iloilo Doctors' College of Medicine Medicine (Iloilo City, Philippines) 1999 2004 Personal Data Age: 35 years old Date of Birth : August 12, 1978 Nationality : Filipino Reference: Upon Request I hereby certify that the above statement was true and correct to the best of my knowledge and belief. Dante T. Pamposa Jr.