Curriculumvitae JOhnBosco
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John Bosco is a customer service professional with over 7 years of experience in quality assurance and customer care roles. He has strong communication, organizational, and problem-solving skills. Currently he works as the Secretary to the Corporate Head at Interwood Mobel, ensuring projects are completed on time and customers' needs are met. Previously he has held roles as a Complain Analyst at Burj Bank and in quality assurance and customer service at KE Electric Supply. He is motivated to achieve high standards of customer satisfaction.
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M. SarathChandar is seeking a professional role requiring competition and constant skill updates. He has over 15 years of experience in operations management, quality compliance, and client servicing for companies like Hewlett Packard and Cisco. His roles have included procurement, project management, and recruiting. He holds a B.Sc in Hotel Management and a Prince 2 Practitioner certification. SarathChandar aims to contribute leadership, problem-solving skills, and technical competencies to his future employer.Anitha_Resume
Anitha_Resumeanita gouru
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- G. Anitha has over 10 years of experience in roles involving client relations, account management, and data entry. She is seeking a new opportunity where she can apply her strong analytical and communication skills.
- Her most recent role was as a Senior Process Associate at Accenture, where she managed customer accounts, ensured timely invoicing, and handled reports. She received performance awards for her work.
- Prior roles include positions at Right Source Marketing Solutions and Land Sky Engineering, where she performed tasks like maintaining customer databases, making collection calls, and training other staff.
- Anitha holds an M.CA and B.Com and is proficient in English, Telugu, and Hindi. SheMB-OM
MB-OMRavi Kumar
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Meekery Ravi Kumar provides his personal and educational details. He has over 9 years of experience in operations management, process management, team management, and customer relationship management. His most recent role was as a Team Lead at Honeywell from 2007 to 2014 where he managed a team of 25 people and was responsible for order management, process management, operations management, customer relationship management, and team management. Prior to that, from 2005 to 2007, he worked at Accenture as a Senior Customer Executive where he handled insurance calls and trained new employees.Resume_Ashis
Resume_AshisAshis Nandi
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This document contains a summary of Ashis Kumar Nandi's resume. It outlines his 6.5 years of experience in operations management in the service industry. Currently, he works as an Operations Manager at Aryan Imaging and Business Consultants Pvt. Ltd., where he manages a team of 250 people. He is seeking a new managerial position in operations that presents challenges. His core competencies include process management, quality management, client servicing, people management, and project management.Keya. Saha
Keya. SahaKeya Saha
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This document contains a summary of Keya Saha's professional experience and qualifications. Keya has over 14 years of experience in IT recruitment, currently working as a Manager of Talent Acquisition and Client Relations at Experis IT. Keya is responsible for recruitment and delivery of resources, managing client relationships, and leading a team of 10 recruitment professionals. Keya has extensive experience in recruiting for both contractual and permanent positions across various technology domains.Resume Donna L. Kvidera
Resume Donna L. KvideraDonna Kvidera
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Donna Kvidera is an experienced call center operations professional with over 16 years of experience managing call centers and operations. She has a track record of improving metrics like revenue, call abandonment rates, and average talk times. Her experience includes managing multiple call centers with over 800 employees and clients in various industries like healthcare, telecommunications, and financial services. Currently, she is the Director of Operations for the customer service department at GetixHealth, where she was able to increase revenue and lower call metrics within her first few months.Vijay resume 10 may18
Vijay resume 10 may18Vijay Pookayill
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Vijay P has over 6 years of experience in customer service, sales, marketing, and account management roles. He has worked at companies like Etisalat, Infosys, Babajob.com, and 24/7. He has strong communication, problem-solving, and analytical skills. Vijay holds an MBA and BBA and is proficient in Microsoft Office programs. He is seeking a role that utilizes his experience in customer service, sales, and account management.Meghna
Meghnameghna dedhia
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Meghna K Dedhia is seeking a responsible position in a reputed organization where she can utilize her skills and accomplish goals. She has over 8 years of experience in customer service roles at Kotak Securities Ltd. and ADFC Pvt. Ltd. (HDFC Bank). At Kotak Securities, she spearheaded account activations, managed teams of 10-15 members, and received several awards for her performance. Previously at ADFC Pvt. Ltd., she handled inbound calls and cross-sold various banking products. She has a B.Com degree and PGDBA and is proficient in English, Hindi, Gujarati, Kutchi and Marathi.Praveen Kumar
Praveen KumarPRAVEEN KUMAR
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Praveen Kumar has over 10 years of experience in the health and benefits domain. He is currently a Senior Analyst at ACS working on projects involving benefits administration and client services. Previously, he worked at Mercer India and Patni Computer Systems on processes related to benefits enrollment, billing, and customer support. Praveen has a bachelor's degree in arts and has received several awards for his work in quality assurance, process improvements, and client relationships.Cv^ resume
Cv^ resumeHariprasad Kotagiri
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Hariprasad Kotagiri is seeking a challenging position in a professional organization where he can utilize his 10 years of experience in life insurance operations including branch management, customer service, claims processing, new business, underwriting, and renewals. He has a track record of achieving targets and providing excellent customer satisfaction. Some of his roles include territory operations manager, assistant manager of operations, and assistant branch supervisor. He is skilled in areas like training, team management, policy servicing, and strives for successful results through innovative and motivational qualities.Resume-1
Resume-1Ashish Chandra
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Ashish Chandra is seeking challenging assignments in operations management with a reputable BPO organization. He has over 3 years of experience as a Team Leader with reputable companies. He is skilled in team leadership and management, customer service, quality assurance, and meeting SLAs. Currently he is the Team Leader at Indiabulls Technology where he coaches agents, monitors performance, and ensures targets are met. Previously he held roles as Team Leader and Trainer at Bird Information Systems and as a Tele Marketing Executive at Serco BPO.Mohan Balekundri
Mohan BalekundriMohan B
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- Mohan Balekundri is seeking a managerial position in operations, process management, service delivery, or training management in the ITES, BPO, or KPO industry.
- He has over 9 years of experience in operations management, service delivery, recruitment, client servicing, training, and team management.
- Currently he is working as a Manager of Operations at 24/7 Customer Pvt Ltd in Bangalore managing 108 employees dealing with an Australian telecom program. He has received several awards for his performance and for controlling attrition.cv_Bhupendra
cv_BhupendraBhupendra Rawat
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This resume is for Bhupendra Rawat, who has over 11 years of experience in operations management, training, and transitions management. He currently works as an Operations Manager at FIS, where he leads a team of over 110 employees and has improved customer satisfaction scores and SLAs. Prior to his current role, he held positions as a Team Manager and Team Coach, where he trained new hires and monitored team performance. Rawat has a bachelor's degree in computer applications and is proficient in English and Hindi.Updated Resume
Updated ResumeBalvinder Kaur
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Balvinder Kaur Gupta is a results-oriented back office manager with over 15 years of experience in customer service and operations management. She has worked for major companies like Vodafone, Reliance, and Wipro in roles managing teams that handle customer complaints and inquiries. She is proficient in developing strategies to improve customer satisfaction, retention, and business growth. Currently she works as a deputy manager at Vodafone, where she supervises teams that resolve customer issues via email, social media, and call centers.Priya Gautam
Priya GautamPriya Gautam
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Priya Gautam is seeking a career that utilizes her 4 years of experience in client relationship management, operations management, process management, and team management. She has a MBA in human resources and experience working for ONICRA Credit Rating Agency of India Ltd since 2011 in roles of increasing responsibility in customer relationship management and operations. Her experience includes managing client relationships, processing calls and emails, monitoring processes, and preparing reports. She is looking for an intellectually stimulating role that allows career advancement.Vijay
VijayVijay Sadasivan
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Vijay Sadasivan is seeking a challenging position with 12+ years of experience in the BPO industry. He has held roles such as Process Site Lead and Team Manager where he was responsible for managing teams, meeting SLAs, and ensuring smooth operations. He has a strong track record of successfully leading process improvement projects to enhance efficiency. Vijay has expertise in account management, performance analysis, and staff training. He holds a CF1 certification and has experience working with clients such as Maersk, Zurich Financial Services, and Reliance Retail.suneel kumar reddy - Resume-Associate manger
suneel kumar reddy - Resume-Associate mangersuneel Reddy
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Suneel Kumar Reddy is an Associate Manager at Shriram Value Services with over 6 years of experience in customer service, relationship management, and team leadership. He currently manages a team of 76 associates across 4 processes. Previously he worked at Shriram Value Services and First Source Solutions as a Team Leader, where he was responsible for teams of 25-28 employees. He aims to leverage his skills in customer satisfaction, analytics, and team management for a challenging career in telecom or finance.suneel kumar reddy - Resume-Associate manger
suneel kumar reddy - Resume-Associate mangersuneel Reddy
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Suneel Kumar Reddy is an Associate Manager at Shriram Value Services with over 6 years of experience in customer service, relationship management, and team leadership. He currently manages a team of 76 associates across 4 processes. Previously he worked at Shriram Value Services and First Source Solutions as a Team Leader, where he was responsible for teams of 25-28 employees. He aims to leverage his skills in customer satisfaction, analytics, and team management for a challenging career in telecom or finance.Curriculumvitae JOhnBosco
- 1. A-601 Shahrea Faisal Road, Karachi, Pakistan John Bosco Phone:(0300) 2837217 Email:johnboscomuneer@gmail.com CUSTOMER SERVICE PROFESSIONAL Proactive, high energy professional with a proven ability to build trust & develop effective relationship, 7+ years experience creating learning environments that are safe and enjoyable as a Quality Assurance Officer and Customer Care Officer with an additional 3+ years as an Complain Analyst in a Banking environments. Excellent organization skills, combined with the ability to adapt new challenges, outstanding interpersonal and communication skills, with expertise in dealing with people from diverse background and cultures. Highly qualified in service-based, Organization Secretary position requiring an emphasis on management satisfaction committed to quality performance with an ability to learn new procedures quickly. Dedicated to achieving customer satisfaction and surpassing expectations. Able to focus on project, develop strategies and meet deadlines. Strong rapport with personal, and associates based on knowledge, professionalism and integrity . Focused and solutions-oriented with the ability to consistently exceed both customer and management goals. CERTIFICATIONS B.com (2006) , Intermediate and matriculation certificates. AREAS OF EXPERTISE Customer Service & Quality Assurance Organization, Time & Workflow Management ConflictPrevention & Troubleshooting Analytical & Problem-Solving Skills Scheduling Appointments Deadline Driven Leadership & Supervision Confident Presentation, Communication & Interpersonal Skills Procedure Development & Refinement MicrosoftOfficeProficiency Productivity Improvement Keeping Organization Record Curriculum Design & Scheduling CAREER HISTORY Interwood Mobel (Pvt) Limited, Karachi Pakistan 2016-Present Secretary to Corporate Head Independently Operated all works related to Corporate head from last 7 months, ensuring a punctual & creative environment at Interwood Corporate Department. Lookafter all corporate projects fromProjectleads till completion. Make sure furniture Production on time, delivery & installation at client site within given time.
- 2. Documentation processing, tender documents, billing invoice, visit at client site, measurements site etc. Working forthe resolution of client complains on time, communicated withclient & satisfy his deeds. Burj Bank Limited, Karachi, Pakistan 2014 till 2016 Secretary/ Complain Analyst Independently operated all aspects of a full-time department Secretary/ Complain Analyst From last 2 years, ensuring a safe, clean and stimulating environment Performed all necessary tasks including organization, scheduling and keeping organization record, coordinationand supervision of Complain and appointments: also planned and implement new ideas forthe betterment of organization reputation. Communicated with customer with respect to any and all concerns regarding complains: tailored attention and care to meet the varied needs of each individual customer . Maintained all records and administrative needs for business: ensured profitability of endeavor while striving to provide quality service. Burj Bank Limited, Karachi, Pakistan 2013 till 2014 Customer Care Officer Operated along with team, Maintain organization AHT, Lodge Customer Complain on system: Maintaining Punctuality and help Customer to resolve their issues Answering phone calland satisfy customer Making an Out-bound calls to various customer and selling different Organization product Lodge complain and forward to concerns forresolution Workin all shifts Help customer and resolve his issues as per organization policy KE( Karachi electric supply), Karachi, Pakistan 2010 till 2013 Quality Assurance Department Independently Operated all aspects training new officer:Spread awareness about organization product and it usage: Implement new ideas to improve customer handling: Evaluate officermonthly performance and assist manager in various product availability Training and provide awareness to officerabout organization product and its usage Assist manager forthe improvement in department work,understand the needs of employ and try to help them all sort Evaluate officermonthly performance and give brief summary about the improvement Maintain officeenvironment and make other to obey rules Always lookto learn and gain much knowledge as possible Team man and always ready to help other Providesystem knowledge to new user meet different customer regarding their issue KE( Karachi electric supply), Karachi, Pakistan 2009 till 2010 Complain Management Unit (CMU) Operated the most important department of dispatching along with team: dictate almost 1000+ complain in a day to maintenance team for resolution: mark time of complain taken, lodging, dictation and it resolution time: forwardday to day dispatching detail MIS to department manager and maintain record of complain on a daily basis.
- 3. Workin another equally important sector in KE Rectification:Take information from the customer about their complain lodge and it resolution time throughout-bound call: either maintenance team time resolve their complain within a time or customer facedifficulty about his complain resolution: asked maintenance team about required complain resolution time and then maintain daily MIS and forwardto region manager. ACCOLADES/ ACHIEVEMENTS Chosen for Secretary/ Complain Analyst position after an year working as a Customer Care Officerforgood learning and knowledge skills Awarded as department employ of the Quarter award twice Chosen as Term Deposit Certificate department team head Won most Hardworking and Successful Employ award