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The document discusses the process of communication, including encoding, verbal and written communication channels, strengths and weaknesses of different channels, effective decoding, feedback, and context. It also describes an activity where participants pass a message from one to the next to demonstrate how the message can change, and emphasizes the importance of active listening in effective communication. The goal of communication is to convey intended information accurately from the source to the receiver.
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- 1. COMMUNICATI ON PROCESS OF COMMUNICATION SKILLS Questions Done by: Noora Al-Tabei 94985 GAME
- 2. WHAT MAKES A GOOD COMMUNICATOR? . An Active Listener, An Effective Presenter, A Quick Thinker. A Win-Win Negotiator
- 4. PROCESS OF COMM(cntd) Source: Why to communicate? What to communicate? Usefulness of the communication. Accuracy of the Information to be communicated. Encoding: The process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end.
- 5. PROCESS OF COMM(cntd) Verbal Communication Channels Face-To-Face meetings, Telephones, Video Conferencing. Written Communication Channels Letters e-Mails Memos Reports.
- 6. PROCESS OF COMM(cntd) Strengths and Weaknesses Verbal Communication: Strength - Role of Body Language. Weakness - Not possible to give long list of directions Written Communication: Strength - A proof of a communication Weakness - Written words does not show a persons actual feelings.
- 7. PROCESS OF COMM(cntd) EFFECTIVE DECODING: Listen actively, Reading information carefully, Avoid Confusion, Ask question for better understanding. The audience or individuals to whom we are sending the information. THE INFLUENCE FOR RECEIVER: The prior knowledge can influence the receivers understanding of the message. Blockages in the receivers mind. The surrounding disturbances.
- 8. PROCESS OF COMM(cntd) FEEDBACK: Feedback can be: Verbal Reactions and Non-Verbal Reactions. Positive feedback and Negative feedback.
- 9. PROCESS OF COMM(end) CONTEXT: Various Cultures (Corporate, International, Regional, etc), Language, Location or Place (Restaurant, Office, Auditorium, Room, etc). Situation The sender needs to communicate the context to the receiver for better clarity in the communication process.
- 10. COMMUNICATION GAME RULE: Make a group of Four. Sequentially assign a number to every individual. 1 representative Pick up on chit from the lot. Memorize the sentence and return the chit. Go back and utter the sentence to the 2nd person. No one else should hear the sentence. Then the 2nd person should utter it to the 3rd person and so on. The last person should announce the sentence to all. And 1st person reads the chit.
- 11. WHAT DID WE LEARN? Only verbal communication can create chaos while it reaches the last person. Every persons thought process influences the individual understanding. So be an active listener......
- 12. ACTIVE LISTENING Few tips towards Active Listening: Understand your own communication style. Be an active listener. Use normal communication. Give Feedback
- 13. QUESTIONS
- 14. 1 FEEDBACK CAN BE: VERBAL REACTIONS AND NON-VERBAL REACTIONS No Yes
- 15. WEAKNESSES OF COMMUNICATION: ROLE OF BODY LANGUAGE No yes
- 16. IN ENCODE ABILITY TO CONVEY THE INFORMATION No Yes
Editor's Notes
- #2: This template can be used as a starter file for presenting training materials in a group setting.SectionsRight-click on a slide to add sections. Sections can help to organize your slides or facilitate collaboration between multiple authors.NotesUse the Notes section for delivery notes or to provide additional details for the audience. View these notes in Presentation View during your presentation. Keep in mind the font size (important for accessibility, visibility, videotaping, and online production)Coordinated colors Pay particular attention to the graphs, charts, and text boxes.Consider that attendees will print in black and white or grayscale. Run a test print to make sure your colors work when printed in pure black and white and grayscale.Graphics, tables, and graphsKeep it simple: If possible, use consistent, non-distracting styles and colors.Label all graphs and tables.
- #3: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
- #4: This is another option for an Overview slides using transitions.
- #8: This is another option for an Overview slide.
- #9: Use a section header for each of the topics, so there is a clear transition to the audience.
- #10: Add slides to each topic section as necessary, including slides with tables, graphs, and images. See next section for sampletable, graph, image, and video layouts.
- #11: Keep it brief. Make your text as brief as possible to maintain a larger font size.