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CUSTOMER ENGAGEMENT FOR
ONLINE VISIBILITY
Rad Paluszak
The Future of Customer Engagement
Customer Engagement for Online Visibility
 User Engagement in Google Search
 Rank Brain
 How Google measures Your engagement?
 Customer Reviews as Trust Signals
 Google search once again!
 On-site reviews
 Conversion Rate Optimisation (CRO)
What am I talking about?
The Future of Customer Engagement
Rank Brain
The Future of Customer Engagement
3rd Most Important & Confirmed Ranking
Signal
Black Box
Deep Machine Learning System
Rank Brain in Search Results
Results
Post
process
ing
Relevance
Matching
Intent
AnalysisNLPQuery
Parsing
User Query
Results Satisfaction
Analysis (CTR, BR)
The Future of Customer Engagement
Rank Brain in Search Results
The Future of Customer Engagement
Customer Reviews as Trust Signals
The Future of Customer Engagement
The Future of Customer Engagement
The Future of Customer Engagement
Customer Reviews as Trust Signals
The Future of Customer Engagement
Customer Reviews as Trust Signals
The Future of Customer Engagement
Customer Reviews as Trust Signals
The Future of Customer Engagement
01 02 03 04
Conversion Rate Optimisation (CRO)
Conclude
&
Implement
The Future of Customer Engagement
Create A/B
Experiment
Split TestAssume you know
nothing about your
visitors
CRO: Call-To-Action (CTA) Button
The Future of Customer Engagement
The Future of Customer Engagement
+85%
+71.3%
+89.1%
CRO: Call-To-Action (CTA) Button
The Future of Customer EngagementCase Study Source: https://diggitymarketing.com/content-for-seo-and-conversion/
CRO: Product Review
The Future of Customer EngagementCase Study Source: https://diggitymarketing.com/content-for-seo-and-conversion/
+42.9%
CRO: Product Review
Thank You!
RAD PALUSZAK
Director of SEO at SUSO Digital
rad@paluszak.me
@radpaluszak
The Future of Customer Engagement

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Customer Engagement for Online Visibility

  • 1. CUSTOMER ENGAGEMENT FOR ONLINE VISIBILITY Rad Paluszak The Future of Customer Engagement
  • 2. Customer Engagement for Online Visibility User Engagement in Google Search Rank Brain How Google measures Your engagement? Customer Reviews as Trust Signals Google search once again! On-site reviews Conversion Rate Optimisation (CRO) What am I talking about? The Future of Customer Engagement
  • 3. Rank Brain The Future of Customer Engagement 3rd Most Important & Confirmed Ranking Signal Black Box Deep Machine Learning System
  • 4. Rank Brain in Search Results Results Post process ing Relevance Matching Intent AnalysisNLPQuery Parsing User Query Results Satisfaction Analysis (CTR, BR) The Future of Customer Engagement
  • 5. Rank Brain in Search Results The Future of Customer Engagement
  • 6. Customer Reviews as Trust Signals The Future of Customer Engagement
  • 7. The Future of Customer Engagement
  • 8. The Future of Customer Engagement
  • 9. Customer Reviews as Trust Signals The Future of Customer Engagement
  • 10. Customer Reviews as Trust Signals The Future of Customer Engagement
  • 11. Customer Reviews as Trust Signals The Future of Customer Engagement
  • 12. 01 02 03 04 Conversion Rate Optimisation (CRO) Conclude & Implement The Future of Customer Engagement Create A/B Experiment Split TestAssume you know nothing about your visitors
  • 13. CRO: Call-To-Action (CTA) Button The Future of Customer Engagement
  • 14. The Future of Customer Engagement +85% +71.3% +89.1% CRO: Call-To-Action (CTA) Button
  • 15. The Future of Customer EngagementCase Study Source: https://diggitymarketing.com/content-for-seo-and-conversion/ CRO: Product Review
  • 16. The Future of Customer EngagementCase Study Source: https://diggitymarketing.com/content-for-seo-and-conversion/ +42.9% CRO: Product Review
  • 17. Thank You! RAD PALUSZAK Director of SEO at SUSO Digital rad@paluszak.me @radpaluszak The Future of Customer Engagement