Customer Engagement Raveolution - Dennis Fois
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This document discusses the importance of personalization and empowering customers and employees. It also touches on the need for real change, conversations, creativity and time. The overall message is that leaders in the next century will empower others and being proactive is key to success.
Customer Engagement Raveolution - Dennis Fois
- 3. Emotion?
- 5. SAY MY NAME, SAY MY NAME The rise of personalisation
- 7. CONTENT
- 8. Me, My Selfie and I
- 9. A DIFFERENT PERSPECTIVE: INSIDE OUT VS. OUTSIDE IN
- 10. WHERE DO WE START?
- 12. ¡°AS WE LOOK AHEAD IN TO THE NEXT CENTURY, LEADERS WILL BE THOSE WHO EMPOWER OTHERS.¡±
- 13. Empower your customers and employees
- 14. What are you hoping to achieve by looking back
- 15. LET¡¯S GET REAL... REAL¡ change REAL¡ conversations REAL¡ creative REAL¡ time!
- 16. Being proactive is the foundation of the other successful habits