Customer profile
Download as DOCX, PDF
1 like1,221 views
This document summarizes a customer profile and services for a day care business. It describes the primary customers as working parents ages 25-35 who need day care services for their children ages 1-6 while both parents are working professionals with tight schedules. The day care offers basic services like pick up/drop off, meals, naps, play areas, celebrations, activities and security. Key success factors are maintaining a good reputation, quality care, hygiene, and flexible hours. Services are available from 7 AM to 7 PM with full or half day options.
Customer profile
- 1. Customer Profile: Although in Day Care, the actual consumer of the business are children between age 1 to 6 but the actual user of the service are parents who pays for the service. Some of the characteristics of the parents looking for the service are as follows: 1. Both Parents are working professionals between ages 25- 35 years of age 2. Both have tight schedule during all week days 3. Both comes under SEC A category Services Offered: Serial No. Basic Service Requirements for Day Care 1 Pick up & Drop Facility of kids 2 Meals facility during the day 3 Nap room 4 Audio Video Room 5 Playing Room/Toys Room 6 Small Lawn 7 Traditional Celebration of festivals 8 Activity/Sports Day 9 Security with CCTV camera 10 Low kids- Teacher Ratio 11 Innovative Learning Program 12 Flexible Hours Our Key Success factors would be: Maintaining a reputable and untarnished reputation in the community. Quality care Hygiene factor Flexible hours Timings: 7 AM to 7 PM Full Day & Half day facilities