Customer Relations Dale Klein
- 1. Creating & Sustaining Lasting Customer Relations School Facilities Management Professional Development Conference
- 2. Am I in the right place?
- 4. Be true to your work, your word, and your friend. Henry David Thoreau
- 5. Mea Culpa!
- 6. Mistake #1 : Im too busy to prospect
- 7. Mistake #2 : Ill let the prospect take the lead
- 8. Mistake #3 : Ill figure it out once Im there
- 9. Mistake #4: I just love listening to myself
- 10. Mistake #5: When it comes to our company, you name it and I know it
- 11. Mistake #6 : I usually have good luck just wingin it
- 12. Mistake #7: If I wait, theyll commit; no need to be pushy
- 13. Mistake #8: I wonder if I use weak speak
- 14. Mistake #9 : Being out of touch with the ideal customer experience
- 15. Mistake #10 : Building processes catered toward companys vs. customers convenience
- 16. Mistake #11 : Precarious Persona
- 17. Mistake #12 : Inconsistent commitment towards customer service training
- 18. Mistake #13 : Condoning sloppy service performance in your company
- 19. Mistake #14: Fumbled follow-up
- 20. Its your turn How do you go from faux pas -> ah-ha
- 21. 油