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Customer service interview questions

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HappyFox
HappyFox

Support agents are the nerve centre of any customer service process and building a rock star support team begins with recruiting the right candidate. The following set of interview questions guides you to test and analyse candidates across various skills.

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Ask right questions to hire the most suitable Customer service agent for your company. 1 Effective Customer Service Interview Questions
2 Following questions will help you sense a candidates ability to handle tough situations with honesty and communicate effectively to customers. Honesty and Communication
3 Have you ever had to communicate a bad news to a customer who was affected by your service? How did you do it? Q1 Honesty and Communication
4 Give me an example of a time when you have successfully handled an irate customer? Honesty and Communication Q2
5 What is that one thing that you do not like about this interview process so far? Honesty and Communication Q3
6 Here you would be able to gauge a persons capability to engage customers empathetically and manage difficult situations with ease. Engagement
7 Do a role play as a customer support agent who is trying to manage a customer when facing a performance hiccup during a demo. Engagement Q1
8 What do you generally discuss with customers other than their problems and your solutions? Engagement Q2
9 How do you sense the mood of your customer while communicating with her? Engagement Q3
10 Here you will assess the candidates thinking ability, attitude towards work and the respect he has for himself. Attitude
11 What is that one skill you possess that will influence the bottom line of our company? Attitude Q1
12 Attitude How much do you know about our companys products and services?Q2
13 Attitude Why did you choose to be a part of a customer support team?Q3
14 Attitude When was the last time you bent any rules or policies to get things done for your customers? Q4
15 Attitude How do you measure your success as a customer success consultant?Q5
16 Answers to the following questions will help you measure the interest level of your candidate, which is essential to carry out his tasks relentlessly. Passion
17 Passion What do you enjoy about working as a customer support agent?Q1
18 Passion If you want to change one thing about customer service what would that be?Q2
19 Passion Are you a better person today than yesterday? In what way?Q3
20 Passion How do you think you can help our customer support team become more efficient? Where would you start? Q4
21 Passion What are your best learning resources? Who is your favorite blogger?Q5
22 The answers would help you understand the learning ability and appetite of a candidate. Knowledge
23 Knowledge What do you do to keep yourself updated with industry best practices in customer support?Q1
24 Knowledge What kind of books do you like to read? Q2
25 Knowledge What do you think is key that would contribute to your personal growth as well as the organizations growth? Q3
26 Ability to understand a customers problem at first touch point is crucial to long term engagement and this skill is very essential for any support staff. Empathy
27 Empathy What is that one quality in you that helps you understand the customers problem better?Q1
28 Empathy How many interactions should it take on an average to resolve a customer issue?Q2
29 Empathy What do you think is the best possible communication channel for your customers and why? Q3
30 Empathy What does it mean if your customer says to you over a call that your product and your service suck big time? Q4
31 By analyzing his creative skills and the way he approaches his day to day tasks, you can be sure of his ability to inspire your team and organization. Creativity
32 Creativity What do you do to differentiate yourself from others?Q1
33 Creativity How much fun do you have in your job and what can you do to make your co-workers job fun as well? Q2
34 Creativity Are you taking enough risks at work? Are you afraid of change?Q3
35 Creativity What was the best mistake you did on your current job and explain why thats the best?Q4
36 Creativity If this is your first day here and your task is to make this interview process more fun, what would you do? Q5

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Customer service interview questions

  • 1. Ask right questions to hire the most suitable Customer service agent for your company. 1 Effective Customer Service Interview Questions
  • 2. 2 Following questions will help you sense a candidates ability to handle tough situations with honesty and communicate effectively to customers. Honesty and Communication
  • 3. 3 Have you ever had to communicate a bad news to a customer who was affected by your service? How did you do it? Q1 Honesty and Communication
  • 4. 4 Give me an example of a time when you have successfully handled an irate customer? Honesty and Communication Q2
  • 5. 5 What is that one thing that you do not like about this interview process so far? Honesty and Communication Q3
  • 6. 6 Here you would be able to gauge a persons capability to engage customers empathetically and manage difficult situations with ease. Engagement
  • 7. 7 Do a role play as a customer support agent who is trying to manage a customer when facing a performance hiccup during a demo. Engagement Q1
  • 8. 8 What do you generally discuss with customers other than their problems and your solutions? Engagement Q2
  • 9. 9 How do you sense the mood of your customer while communicating with her? Engagement Q3
  • 10. 10 Here you will assess the candidates thinking ability, attitude towards work and the respect he has for himself. Attitude
  • 11. 11 What is that one skill you possess that will influence the bottom line of our company? Attitude Q1
  • 12. 12 Attitude How much do you know about our companys products and services?Q2
  • 13. 13 Attitude Why did you choose to be a part of a customer support team?Q3
  • 14. 14 Attitude When was the last time you bent any rules or policies to get things done for your customers? Q4
  • 15. 15 Attitude How do you measure your success as a customer success consultant?Q5
  • 16. 16 Answers to the following questions will help you measure the interest level of your candidate, which is essential to carry out his tasks relentlessly. Passion
  • 17. 17 Passion What do you enjoy about working as a customer support agent?Q1
  • 18. 18 Passion If you want to change one thing about customer service what would that be?Q2
  • 19. 19 Passion Are you a better person today than yesterday? In what way?Q3
  • 20. 20 Passion How do you think you can help our customer support team become more efficient? Where would you start? Q4
  • 21. 21 Passion What are your best learning resources? Who is your favorite blogger?Q5
  • 22. 22 The answers would help you understand the learning ability and appetite of a candidate. Knowledge
  • 23. 23 Knowledge What do you do to keep yourself updated with industry best practices in customer support?Q1
  • 24. 24 Knowledge What kind of books do you like to read? Q2
  • 25. 25 Knowledge What do you think is key that would contribute to your personal growth as well as the organizations growth? Q3
  • 26. 26 Ability to understand a customers problem at first touch point is crucial to long term engagement and this skill is very essential for any support staff. Empathy
  • 27. 27 Empathy What is that one quality in you that helps you understand the customers problem better?Q1
  • 28. 28 Empathy How many interactions should it take on an average to resolve a customer issue?Q2
  • 29. 29 Empathy What do you think is the best possible communication channel for your customers and why? Q3
  • 30. 30 Empathy What does it mean if your customer says to you over a call that your product and your service suck big time? Q4
  • 31. 31 By analyzing his creative skills and the way he approaches his day to day tasks, you can be sure of his ability to inspire your team and organization. Creativity
  • 32. 32 Creativity What do you do to differentiate yourself from others?Q1
  • 33. 33 Creativity How much fun do you have in your job and what can you do to make your co-workers job fun as well? Q2
  • 34. 34 Creativity Are you taking enough risks at work? Are you afraid of change?Q3
  • 35. 35 Creativity What was the best mistake you did on your current job and explain why thats the best?Q4
  • 36. 36 Creativity If this is your first day here and your task is to make this interview process more fun, what would you do? Q5