Customer service student orientation 2017
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This document outlines a training for student assistants at Rhodes Library on customer service. It defines good customer service as treating customers with a good attitude, helping them in a friendly manner, and ensuring a positive experience. The training covers why customer service is important, expectations for front-of-house interactions, personal and professional development, teamwork, and developing motivation and leadership skills. Trainees are advised to be friendly, approachable, find answers for customers' questions, and take pride in their own development and providing quality customer service.
Customer service student orientation 2017
- 1. Customer Service Rhodes Library Student Assistant Training 2017 10th February 2017
- 2. 2 OUTLINE 2 What is Customer Service? Customer Service: why is it so important? Front of House Personal and Professional Development Team Work
- 3. 3 What is Customer Service? ¡°Good customer service is treating customers with a good attitude, helping them in a friendly manner and efficiently, and making sure they have a great experience with your products. This service will help customers make the best choices¡± http://jobsearch.about.com/od/retailinterviewanswers/qt/goodc ustomerservice.htm 3
- 4. 4 Customer Services: Why is it so important? ? Rhodes is YOUR employer ? Smart/casual, shoes, non-revealing ? Wear name tags ? NO headphones 4
- 5. 5 Front of House ? You are the FRONT OF HOUSE for the Library and University 5
- 6. 6 Personal Development Developing and building life-long professional and personal skills 6
- 7. 7 Be friendly and approachable 7 ? Smile ? Eye contact ? Personal touch
- 8. 8 Be friendly and approachable 8 https://www.youtube.com/watch?v=viFhmc7BA2c https://www.youtube.com/watch?v=XK3cNcuvuMs https://www.youtube.com/watch?v=0KXLbWPSbDs
- 10. 10 Competencies: motivation Working Together Self Motivation Leading the way ¨C Motivating others
- 11. 11 Teamwork
- 12. 12 You do not have to know everything But make sure you find out and get back to that person. It goes a long way
- 13. 13 Final thoughts ? It is hard to leave the Comfort Zone. But the rewards are worth it. ? Take ownership and pride of your own development ? Remember: Quality and Friendly Customer Service is the measure of our success
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- 16. 16 ? https://www.youtube.com/watch?v=viFhmc7BA2c ? https://www.youtube.com/watch?v=XK3cNcuvuMs ? https://www.youtube.com/watch?v=0KXLbWPSbDs 16