Customersurvey (2)
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This document contains a customer satisfaction questionnaire for a staff restaurant. It asks employees questions about their dining frequency, food preferences, value for money, variety of options, and likelihood of trying new foods. It also asks about cleanliness, portion sizes, and service quality. Finally, it collects demographic information and contact details to follow up on comments. The goal is to obtain feedback to continually improve the food service for employees.
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Customersurvey (2)
- 1. Customer Satisfaction Questionnaire We are constantly striving to provide a good food service. This survey is part of the process. Please help us to do this by completing this questionnaire. This section is about the food in the staff restaurant. Please tick the appropriate boxes and add your comments where relevant. 1. How many times do you usually eat in the staff restaurant? More than three times a week up to three times a week once a week hardly ever (Please specify why) ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 2. When you eat in the staff restaurant, what type of food do you normally choose? (Tick each one as appropriate) starter vegetables desserts hot main course fried food fresh fruit vegetarian main course salads sandwiches other (Please specify) ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 3. Thinking about value for money, how would you describe the food in general? Good value for money reasonable bad (Please give reasons) ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 4. How would you describe the variety of foods on offer? excellent good fair poor (Please give reasons) ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- -------------------------------------------------------------------------------------------------------
- 2. 5. What improvements, if any, would you like to see in the variety of foods on offer? ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- 6. If the following were introduced in the staff restaurant how likely would you be to try them? Very likely Quite likely Quite unlikely Very unlikely low-fat spread low-fat yoghurt frozen yoghurt fresh fruit exotic varieties of fresh fruit diff types of bread (e.g. wholemeal) semi-skimmed milk jacket potatoes with fillings vegetarian choices a wider range of vegetarian meals a pasta bar a self-service salad bar a sandwich bar a yoghurt bar 7. Are you concerned about the types of food you eat (i.e. do you consider whether they are healthy for you? Most of the time sometimes never 8. Would you like more information about Yes No the ingredients used in our dishes? how our dishes are prepared and cooked?
- 3. This section is about the restaurant environment and service. 9. Please tick as appropriate Most of the time Some of the time Never I have to queue for a long time The restaurant is very clean The cutlery is clean The portion sizes are about right The staff are helpful The staff are well-presented The general service is good I can find a seat 10.Are there any other comments you would like to make: about the breakfast service? ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------- about the lunch service? ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------ generally? ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- -------------------------------------------------------------------------------------------- Please supply the following details about yourself: Age: under 16 16-34 35-54 55 and over Sex: male female Type of work: managerial administrative clerical manual other (Please specify) ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------------------- Thank you for completing this questionnaire. Results will be treated in confidence. Please give your name and a contact department/number if you would like us to follow up your comments. Name ----------------------------------------------------------------------------------------------- Contact department ---------------------------------------------------------------------------