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CURRICULUM VITAE
FIRST NAME: Tracy Louise SURNAME: Massey
ADDRESS: 16 FIFEAVENUE
CHADDERTON
OLDHAM
OL9 8AG
TEL NO: 0161-620-8889
MARITAL STATUS: SINGLE
PERSONAL STATEMENT
I am a veryhonest,reliableandefficientperson.Withfull scHome Office clearance. I am able to
workwell aspart of a team butam alsocapable of workingunsupervised.Ihave good
communicationandorganisationalskills.Iamcaringand considerate;Iam a goodlistenerandcan
offergoodadvice toothers.
EMPLOYMENT HISTORY
November2015-January 2016
CostcoWarehouse
I workedhere astempmemberof staff,overbusychristmasperiodasa assistantinthe cafe.and
deli counter,myjobentailedpreparingfood,cleaningarea,andservingfoodtothe customers
September2014 – September2015
Home office (HerMajesty’sPassportOffice).
I am currentlyworkingasa CustomerSupportOfficerforthe passportoffice.Thisrole involves
interviewingmembersof the publicwhoare applyingfortheirfirstadultBritishpassport.The
interviewingtechnique involves the use of a numberof skills eg.Listeningskills,observationof
bodylanguage,avarietyof communicationtechniqueswhichare thenall appliedwithina
constructedframework.Customerresponsesare thenassessedsothata writtenevaluationcanbe
completed.Thisjobrole involvesdealingwithcustomersfromdifferentbackgroundswithdiffering
needsegmanagingchallengingbehaviour,providingaservice topeople withlearning disabilities,
communicatingwithpeople withlimitedEnglishlanguageskills.
In additiontocarryingout interviews,myrole alsoincludesthe use of I/Tsystems,note taking,
attendingteammeetingsandcompletingavarietyof trainingcoursesegHealthandSafety;Equal
Opportunities;DisabilityAwareness;CustomerService andInterviewingTechniques.
October 2003 – September2014
DPC (Digital PrintCentre).
Thisinvolveschangingfeedrollers,drums,developerandfusingunitrollers.Have the abilitytocarry
out machine analysisfromerror/faultcodesandfix orrelaythe problemtothe engineer.Able to
meetverytightdeadlinestomeetona dailybasisandworkovertime if necessary.Highlyskilledin
usingprintsoftware aswell assettingupand verifyingprinters.
Able toworkon own initiative andaspart of a team.
Able toidentifyandfix faults
July 2001 – October 2003
I have workedasa passportcontrollercheckingthroughpassportsmakingsure theyare correct
whenprintedof the machines.
June 1992 – 1993
I have workedasa domesticcleaner.Mydutiesincludedmaintainingoffices andalsothe factory
floor,makingsure thattheywere cleanedproperly.
January 1989 – June 2000
I have workedina sandwichbar as a shopassistant;My dutiesincludedoperating atill,serving,
preparingfoodandadministeringstockcontrol of all consumables.Ialsofollowedandadheredto
strict hygiene regulations.
EDUCATION AND TRAINING
SIA licence
Free to learn November2015 5 weekcourse to obtain licence.
Mancat, mostoncollege,
Ashleylane,Manchester
September1999 – June 2000 NVQinformationtechnologylevel1
September1998 – June 1999
GCSE Maths Grade C GCSEEnglish
Grade C
GMOCFEnglishlevel 2 GCSE Biology
Grade D
GMOCFBiologylevel 2 GCSE Psychology
D
GMOCFPsychologylevel 2
Mancat, As Above
September1996 – June 1998 NVQlevel 3childcare and education
Mancat, as above
ADDITIONAL INFORMATION
Some of my hobbiesincludetakingmychildrenswimmingatleastonce a week,Ialsolove travelling
abroad onholidayswithmyfamily.Ienjoygoingtothe cinemaandsocialisingwithfamilyand
friends.Ilike readingDanielle steel novelswhenIcanfindthe time.
REFEREES:
Available on request

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cv 2016

  • 1. CURRICULUM VITAE FIRST NAME: Tracy Louise SURNAME: Massey ADDRESS: 16 FIFEAVENUE CHADDERTON OLDHAM OL9 8AG TEL NO: 0161-620-8889 MARITAL STATUS: SINGLE PERSONAL STATEMENT I am a veryhonest,reliableandefficientperson.Withfull scHome Office clearance. I am able to workwell aspart of a team butam alsocapable of workingunsupervised.Ihave good communicationandorganisationalskills.Iamcaringand considerate;Iam a goodlistenerandcan offergoodadvice toothers. EMPLOYMENT HISTORY November2015-January 2016 CostcoWarehouse I workedhere astempmemberof staff,overbusychristmasperiodasa assistantinthe cafe.and deli counter,myjobentailedpreparingfood,cleaningarea,andservingfoodtothe customers September2014 – September2015 Home office (HerMajesty’sPassportOffice). I am currentlyworkingasa CustomerSupportOfficerforthe passportoffice.Thisrole involves interviewingmembersof the publicwhoare applyingfortheirfirstadultBritishpassport.The interviewingtechnique involves the use of a numberof skills eg.Listeningskills,observationof bodylanguage,avarietyof communicationtechniqueswhichare thenall appliedwithina constructedframework.Customerresponsesare thenassessedsothata writtenevaluationcanbe completed.Thisjobrole involvesdealingwithcustomersfromdifferentbackgroundswithdiffering needsegmanagingchallengingbehaviour,providingaservice topeople withlearning disabilities, communicatingwithpeople withlimitedEnglishlanguageskills. In additiontocarryingout interviews,myrole alsoincludesthe use of I/Tsystems,note taking, attendingteammeetingsandcompletingavarietyof trainingcoursesegHealthandSafety;Equal Opportunities;DisabilityAwareness;CustomerService andInterviewingTechniques. October 2003 – September2014 DPC (Digital PrintCentre). Thisinvolveschangingfeedrollers,drums,developerandfusingunitrollers.Have the abilitytocarry out machine analysisfromerror/faultcodesandfix orrelaythe problemtothe engineer.Able to meetverytightdeadlinestomeetona dailybasisandworkovertime if necessary.Highlyskilledin usingprintsoftware aswell assettingupand verifyingprinters. Able toworkon own initiative andaspart of a team. Able toidentifyandfix faults July 2001 – October 2003 I have workedasa passportcontrollercheckingthroughpassportsmakingsure theyare correct whenprintedof the machines. June 1992 – 1993 I have workedasa domesticcleaner.Mydutiesincludedmaintainingoffices andalsothe factory floor,makingsure thattheywere cleanedproperly.
  • 2. January 1989 – June 2000 I have workedina sandwichbar as a shopassistant;My dutiesincludedoperating atill,serving, preparingfoodandadministeringstockcontrol of all consumables.Ialsofollowedandadheredto strict hygiene regulations. EDUCATION AND TRAINING SIA licence Free to learn November2015 5 weekcourse to obtain licence. Mancat, mostoncollege, Ashleylane,Manchester September1999 – June 2000 NVQinformationtechnologylevel1 September1998 – June 1999 GCSE Maths Grade C GCSEEnglish Grade C GMOCFEnglishlevel 2 GCSE Biology Grade D GMOCFBiologylevel 2 GCSE Psychology D GMOCFPsychologylevel 2 Mancat, As Above September1996 – June 1998 NVQlevel 3childcare and education Mancat, as above ADDITIONAL INFORMATION Some of my hobbiesincludetakingmychildrenswimmingatleastonce a week,Ialsolove travelling abroad onholidayswithmyfamily.Ienjoygoingtothe cinemaandsocialisingwithfamilyand friends.Ilike readingDanielle steel novelswhenIcanfindthe time. REFEREES: Available on request