This document contains personal and professional details for Ibrahim Mahmoud Mohamed Abou ShoSha. He has over 5 years of experience in customer service roles, including his current position as an Airport Service Officer in Dubai since 2013. Previously, he held roles providing customer service for telecommunications companies in Egypt from 2012-2013 and was an Airline Ticketing Officer in Egypt from 2011-2012. Ibrahim has a Bachelor's degree in Tourism from Helwane University in Egypt.