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Curriculum Vitae
1126 Somerset Links Jigger Avenue SOMERSET WEST Cell: 082 782 2270 Email: delianaude@gmail.com
Delia Naude
Skills
Office Skills: Executive & Administrative Support
Customer Service
Complaint Handling
Reports & Spread sheets
Filing Database & Records Management
Telephone & Front Desk Reception
Data Entry
Computer Skills: MS OfficeWord PowerPoint Excel Access Visio Outlook
Travel Software  Galileo Amadeus Internet Based Reservations Systems
Design Software  Adobe Photoshop Corel Draw  Roland Versaworx
Professional Experience
Go Global Travel, Somerset West Senior Travel Consultant June 2011 – Current
 Leisure & Corporate travel management.
 Domestic and international travel arrangements.
 Marketing via website updating and social platforms.
 General office administration.
iCan Holidays, Somerset West Senior Travel Consultant/ Supervisor January – June 2011

 Structuring of tour packages to various international destinations.
 Assisting travel agents with all travel related bookings and arrangements, e.g. air travel, car rental, accommodation,
excursions, train tickets.
 Supervising the consultants on quoting procedures and itinerary creating, product knowledge and updates.
 Providing training for new consultants.
Travel Kiosk, Riebeeck Kasteel Manager/Travel Consultant 2009 – 2011
 Researching and selling of both domestic and international tour packages to the client.
 Assisting clients with all travel related bookings and arrangements, e.g. air travel, car rental, accommodation, visas,
passport etc. via internet booking facilities.

Travel Channel International, CPT Intl. Airport Partner / Representative 2002 – 2009
 Implementing and delivering a Meet-and-Greet Service at Cape Town International Airport for several tour
operators
 Ticketing and pre-check-in of flights for groups: check-in and printing of boarding passes and luggage tags one day
before the departure date.
 Liaison between client and tour operator.
 Organizing and booking of inbound packages for clients to Cape Town and the rest of Africa.
 Air ticketing and accommodation bookings done per internet booking facilities.
Pixel Print Studio, Somerset West  Owner / Manager 2006 – 2009
 Managing general operations of the company.
 Bookkeeping.
 Marketing.
 Sourcing and buying of stock.
 Delivering printing services, e.g. business cards, flyers, brochures, posters, labels, stickers, vinyl lettering Operating
of the printing machines – digital and large format printing.
 Graphic design, editing and lay-outs.
Jambo Safari’s, Strand  Intermediate Travel Consultant 2000 – 2001
 Marketing and implementing of outbound packages to Zimbabwe, Namibia and Botswana
 Liaison with other travel agents
 Ticketing per Amadeus Reservation System
 General office administration
Harvey World Travel  Junior Travel Consultant 1999 – 2001
 Introducing, advising and selling of both domestic and international tour packages to the client.
 Assisting clients with all travel related bookings and arrangements, e.g. air travel, car rental, accommodation,
visas, passport etc.
 BSP reconciliation.
Two Oceans Travel & Tours, Jeffrey’s Bay  Owner / Travel Consultant 1997 – 1999
 Domestic Tour Operator.
 Organizing and reservations of local day trips in and around Jeffrey’s Bay and Port Elizabeth.
 Marketing and organizing of national tour packages.
EurAupair, Sandton Au-Pair 1996 – 1997
Au-Pair for Dutch Family in the Netherlands & Canada
 Working for a single mother of one boy – age 4.
 Taking care of the child and daily house chores.
 Travelling opportunities to Belgium, France, Spain, Luxembourg, Britain and Toronto, Canada.

Dr JP Naude – Clinical Psychologist, Pretoria Receptionist 1994 – 1996
 Office administration and reception at a private practice.
 Organizing of seminars.
Springbok Touring Club, Kempton Park Travel Consultant & Tour Guide 1992 – 1994
 Mainly national tour guiding for local groups.
 Tour consulting and group itinerary packaging
 Basic office administration.
Education
Menlo Park High School  Pretoria, 1987 – 1991
Level: Matric (Grade 12)
Subjects: Afrikaans, English, Mathematics, Home Economics, Business Economics, Geography
Rapid Results College  Pretoria, 1992 – 1993
Level: Diploma – Travel and Tourism
Subjects: Air Travel & Ticketing, Geography, Secretarial – Office administration
South African Airways  Kempton Park, 1993
Level: SAAFARI Gold Certificate
Subjects: Ticketing and Reservations
Galileo  Bruma, 2010
Level: GALILEO Gold Certificate
Subjects: Full Reservations Course
Amadeus  Cape Town, 2011
Level: Amadeus Certificate
Subjects: Full Reservations Course
Interests

 Travelling – Outdoor, Game Viewing, Adventure Sports, Nature Conservation
 Painting - Fabric Paint, Decoupage, Acrylic and Oils
 Reading
 Movies
 Theatre
 Photography
 Aviation
 Psychology

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CV - Delia Naude - 3 March 2014

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CV - Delia Naude - 3 March 2014