CV Harsh Varma December 2016
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This document contains the resume of Harsh Varma. It summarizes his extensive experience over 30+ years in hospitality operations, business development, project management, finance, and real estate across various prominent organizations in India, Southeast Asia, and the Middle East. It details his educational qualifications and roles held at major companies like Oberoi Hotels, ASCOTT, Oakwood International, Dusit International, Graviss Group, Bombay Realty, and Lodha Group among others. The resume highlights his expertise in diverse areas of hospitality and real estate management.
CV Harsh Varma December 2016
- 1. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 1 30+ years of diverse experience in the areas of Operations, Business Development, Project Management, Finance, Legal and Corporate matters across renowned Organizations. Certified auditor of the Malcolm Baldridge Award for Organizational Excellence. Completed BA (honors) Economics from the University of Mumbai and a 2 year Law degree in Corporate and Criminal Law from the University of Mumbai along with a diploma in Hotel Management from the Oberoi School of Hotel Management. Worked with brands like the Oberoi Hotels, ASCOTT, Oakwood International, Dusit International, Graviss group, Bombay Realty and the Lodha group. Harsh Varma Mobile: +9191 6719 0770 Home: +9122 2636 2446 E-Mail hvarma@csloxinfo.com Skype: harsh.varma18 EXECUTIVE DIRECTOR HOTELS, RESTAURANTS, BANQUETS, CATERING, DELI, FOOD RETAIL, QSR AND REAL ESTATE DEVELOPMENT LODHA GROUP 2013 2015 BOMBAY REALTY MUMBAI 2012 TO 2013 GRAVISS HOSPITALITY LIMITED 2010 TO 2012 DUSIT HOTELS INTERNATIONAL BANGKOK & INDIA 2009 TO 2010 GLOBAL INDIAN FOUNDATION BANGKOK 2007 TO 2008 OAKWOOD ASIA PACIFIC (DIVISION OF OAKWOOD INTERNATIONAL) BANGKOK 1999 TO 2007 ASCOTT INTERNATIONAL MANAGEMENT SINGAPORE, BANGKOK & JAKARTA 1993 TO 1999 OBEROI HOTELS INTERNATIONAL 1984 TO 1993 SECTOR SPECIALIZATION NUMBER OF YEARS LOCATIONS Hospitality Operations 24+ Mumbai,New Delhi, Bangkok,Jakarta Hospitality BusinessDevelopment 15+ Mumbai,New Delhi, Singapore,Jakarta, Bangkok,Alibagh, Jaipur,Goa Hospitality Finance,Legal and Corporate 12+ Mumbai,New Delhi, Jakarta,Bangkok Hospitality ProjectManagement 12+ Mumbai,New Delhi, Jakarta,Bangkok,
- 2. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 2 Alibagh,Jaipur,Goa International Schools Businessdevelopment and Project Management 2+ Bangkok Real Estate Operations 3+ Mumbai,Hyderabad, Pune Real Estate BusinessDevelopment 3+ Goa, Alibagh,Shirdi WellnessSpa Businessdevelopment and Project Management 2+ Alibagh KEY PERFORMANCEINDICATORS & SKILL SET I MY PERSONAL KPI & WORK ETHOS I considermyself tobe productive &result oriented EmpowermyTeam, no desire tomicro-manage I alwayshave a clearVision/Strategyforthe Team I am a good Coach I am a good Communicator My technical skillsare good I will continuallyexpressconcernformyTeam memberssuccess&well being Theircareerdevelopmentisimportanttome II FINANCIAL P&L PERFORMANCE Managed CAMaccounts(at Lodha) for all India basedResidential &Commercial developments annual CAMRevenue $95Millon+ Managed CAMaccounts(at Lodha) for PalavaCity CommonArea& CityFederation annual CAM Revenue $60Million+ Managed HospitalityRevenuesrangingfrom $10Millionto $50Millionannually/Unit EnsuredsustainedHospitalityUnitGOP performance @55% to 65% of Revenue HospitalityEBIDTA maintained@50% to 55% of Revenue Establish(bottom up) annual Operations BudgetsforDepartments,Unit& Regionwiththe concernedteams MonitorActual performance & FY Projectionsin accordance withthe approvedBudgetsona Calendarbasis HandledCapital investments(New Projects& Renovations) inexcessof $300Million
- 3. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 3 III PRODUCT & SERVICE EXCELLENCE Coordinatedimplementationof Company Customerfeedbacksystems&processes Ensuredfeedbackisfilteredinthe Unit/Region across the organization&appropriate changes are swiftlymade inthe SOPif sorequired Setup& implementedsuitable Customer feedbackincentive programsforSales&other departments ActivelypromotedinternalcustomerTeam Buildingprograms&initiatives Established&implementedCapitalinvestment, R&R and PreventiveMaintenanceprogramsto ensure zerodefectinthe product&service delivery Coordinatedthe conductof quantitative & qualitative product&marketsurveyswith recognizedsurveyorganizations Completedanextensive programinthe implementation&assessmentof the Malcolm Baldridge AwardforOrganizational Excellence IV BUSINESS DEVELOPMENT PROJECT MANAGEMENT, SALES, MARKETING, RELATIONSHIPS Managed the Unit & Regional SalesTeams& PropertyMarketinginitiatives achieved consistent>90% Occupancylevelsafterquick stabilizationperiod Activelyassistedinthe growthof the Brand inthe immediate market&overseasthruadditional Managementcontracts& offeringof Technical Services Activelyassistedinthe growthof the subbrands comprisingServicedOffices,F&Boutlets,Spa,etc Setup& implementReservations/Bookingsbased incentive programsforthe SalesTeam V ASSET MANAGEMENT Coordinatedwiththe Teamall systems& processesrelatedtothe smoothpre- opening/grandopeningactivityof aproperty& internal areas Activelycoordinatedthe setupof StrataTitle & JuristicbodyinJakarta Activelycoordinatedthe setupof aREIT (Real Estate InvestmentTrust) inBangkok Activelycoordinatedthe setup/handoverof a Co- Operative HousingSocietyinMumbai Activelycoordinatedthe setup/handoverof a ResidentsManagementAssociationincertain
- 4. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 4 parts of India Active TeammemberthatsetupPalavaCity Management(Dombivali) incoordinationwith IBM Negotiated&executedseveral UnitManagement Agreements,SLA basedVendorAgreements, Work Contracts& othercommercial documentationinIndonesia, Thailand,Malaysia, Vietnam&India Activelyassistedinthe acquisition&sale of assets performfinancial &operational due diligence Ensuredimplementationof SOPtomeet StatutoryrequirementsrelatedtoInternal Audit, Annual Audit,Tax guidelineadherence,etc Ensuredimplementationof SOPtomeet StatutoryrequirementsrelatedtoCorporate governance (SOX),Legal &Commercial compliance ImplementedSOPrelatedtothe upkeep& maintenance of Residential Apartments,Office spaces& Retail/Mall areas soldtoCustomers pendingHandover VI BUSINESS CONTINUITY PLANNING Coordinatedthe conductof RiskAssessment Analysisof the propertyperformedby International agencies&implementcorrective actionas recommended Compiled&implementedvariousRed Alert emergencySOPrelatedtoFire,Bomb/Terrorist Acts,Epidemics&otherCustomer& Property emergenciestoprotectlife,asset&data Coordinatedthe executionof variousInsurance coversviz.Industrial All Risk,Business Interruption,etc Coordinated the implementationof variousSOP relatedtoEngineeringAudits,Databackup Audits,etc VII PROJECT PLANING, DESIGN COORDINATION & PRE- OPENING Setup Projectplanning&projections,Operating equipmentbudgets,Pre-openingbudgets, Operatingbudgets Experiencedincoordinatingthe completionof projects from designtopost-openingwith international space planners,architects, designers,projectmanagers,construction
- 5. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 5 vendors& Brand/Managemententities VIII CORPORATE SOCIAL RESPONSIBILITY ParticipatedinvariousCorporate/Company sponsoredCSRdrivesrelatedtothe homeless, HIV children,Orphans,Floodravagedareas,etc EnsuredsustainedCapital investmenttowards Greeninitiativesatthe property Energy,STP, Water Management,usage of Chemicals,etc ActivelyencouragedOwnerstoinvestinLEED (LeadershipinEnergy&Environmental Design) Certification&followedthruwiththe concerned Designersforadherence IX MULTI NATIONAL & MULTI ETHNIC TEAM MANAGEMENT Work experience inSingapore, Thailand, Indonesia,Malaysia,Vietnam&India Managed teamsthatcomprisednationalsfrom Singapore,Malaysia,Indonesia,Philippines, Myanmar, Thailand,Vietnam, Japan,China,South Korea,Australia,New Zealand,India,Nepal,GCC Countries,Egypt,South Africa,France,Germany, British,Ireland,Peru,USA,Canada,etc MY FAMILY My wife, herself an ex-hotelier is now our home-maker. Our daughter holds an MBA in Finance and is currently working with a leading private bank in Mumbai. We are permanent Residents of Thailand MY PERSONAL INTERESTS Travelling, Music, English Movies & Current affairs; Watching Soccer, Cricket, Formula 1, Golf, Tennis, certain English language TV Serials; Play Golf, current handicap 9; Cooking & Baking ACADEME 2016: Currently completing Advanced Certificate course in Financial Management & Human Resources Management from a leading Management Institute located in Mumbai 1984: Diploma in Hotel Management from the Oberoi School of Hotel Management, New Delhi 1982: Law LLB/BGL (Corporate & Contracts) Bombay University 1980: Bachelors Degree in Economics (Honors), Bombay University 1973: Indian School Certificate Examination (Conducted by Cambridge Board of Examinations)
- 6. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 6 GRAVISS HOTELS LIMITED(INDIA) OCTOBER2015TO DATE Executive Director Hospitality, Banquets, Catering, Restaurant and QSR Operations and Real Estate Development www.gravissgroup.com Graviss Hospitality Limited (listed on the Mumbai Stock Exchange) Report to Mr. Gaurav Ghai Vice Chairman Responsibility functions: CEO Hotel Operations (InterContinental Marine Drive Mumbai) CEO Zaffran restaurants COO Mayfair Banquets COO Zaffran Catering Operations Manager Meats and More Delis Design and Development Real Estate Job Responsibilities: Coordinate all Operations, Development and new businesses of Hotel, Restaurants, Delis, Banquets, Catering and QSR Spearhead all design, development, regulatory, legal, sales & marketing matters with the concerned designers, consultants & others for the Joint Development of the Goa Residential development with Acron India Initiate Master Planning for the 11 acre Shirdi plot of land owned by GHRL
- 7. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 7 LODHA GROUP: JUNE 2013 2015 Executive Vice President Hospitality Services, Handover & Facility Management www.lodhagroup.com The Lodha Group provides comprehensive residential and office space solutions across real estate categories and diverse consumer segments - from luxury residences in South Mumbai to large integrated townships in the suburbs, from thoughtfully designed office environments to private villa retreats. Developing in excess of 35 million sq. ft. of prime real estate, with over 30 projects in and around Mumbai, from Napean Sea Road to Dombivali. Luxury living with successful projects in Hyderabad and Pune in India & 2 prime projects in London Report to Abhishek Lodha. Managing Director, Lodha Group Job Responsibilities: Overall management&supervisionof the FacilityManagement department comprising Facility Managers, Customer Relationship personnel, Club Management personnel, Engineering & Technical personnel,all OutsourcedAgenciesprovidingHousekeeping,Security,F&BProduction & Service, Landscaping, comprehensive Maintenance Services & Management of leisure facilities viz. Golf course, Cricket grounds, Restaurants, etc. Overall supervisionof the Handoverdepartment takeover of Residences, Villas, Office space, Retail & Mall space, etc., from Projects/Construction, Snag & get ready for handover to Customers who have purchased these from the group Team responsible for the formation of Housing Society, Federation or MOFA Company, as applicable after Handover of individual units Responsible forthe negotiation&executionof all International &Local HospitalityAlliancesthat include Branded Residences (Ascott, Armani, Yo Jagger, Trump, etc.,), Spas (Six Senses, Loccitane, etc.,), Club facilities, etc. Overall management of the Customer (internal & external) experience in all Company Sales Offices, Show Apartments, Company offices, Malls & Commercial developments Working closely with the internal Strategy/Development team & IBM in the setup of City Strategy & Governance SMART CITY, for the Township development for Palava City BOMBAY REALTY MUMBAI: APRIL 2012 TO JUNE 2013 Vice President Hotels & Hospitality Business Development www.bombayrealty.in
- 8. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 8 Bombay Realty, wholly owned subsidiary of Bombay Dyeing (listed on the Mumbai Stock Exchange) is part of the Wadia Group of Companies established in 1736. The Group also owns Britannia Industries, Bombay Burmah, Go Air, etc. Report to Jeh Wadia. Managing Director & the EXCOM reporting to the Chairman Job Responsibilities: Set up Hospitality Operations/Management processes in the Organization Negotiate &execute MOUstoManagementAgreementswithInternationalHotel Operatorsfor the Island City Center (ICC) & the Wadia International Center (WIC) Projects Work closelywiththe Design&DevelopmentTeams(internal &external) toputinplace the FSI requirements (in accordance with Mumbai DCR), Design, etc., for the project Contact & secure RFPs& TendersforvariousDesign,PMC & QS related work scopes. Visit sites to evaluate works being carried out & make recommendations to the EXCOMfor selection of the required Designers & Consultants Establish Project Cost Estimates, Cash Flow, etc. Establish10-YearROI analysisbasedon Operating projections, assumed Debt to Equity Ratios, etc. Coordinate all Hospitality activities internally & with select International Brand Operators Closely involved in the design, construction coordination & leasing of luxury spaces & F&B spaces at The Plaza development at WIC Worli Working closely with international F&B Brands/Cuisines & India investors to establish new cuisine offerings at The Plaza Workingwiththe MD inthe developmentof aBusinessPlan&InvestmentProposaltowardsthe setup of a E&C Company in venture with the BROAD Group China towards alternate building technology & sustainable building machinery & equipment Developing a Business & Investment Plan towards the setup of a Hospitality Management, Gastronomy& CulinaryManagementInstituteinMumbai with a leading International Institute GRAVISS HOSPITALITY LIMITED (INDIA) DECEMBER 2010 TO MARCH 2012 Chief Executive Officer Graviss Hospitality Limited, Bombay www.gravissgroup.com Graviss Hospitality Limited (listed on the Mumbai Stock Exchange) was established approximately 60 years prior by Mr. Ravi Ghai. The then privately held company was listed & private equity introduced thru Temasek Holdings Limited Singapore Report to Gaurav Ghai Vice Chairman & Managing Director with dottedline to Mr. Ravi Ghai Chairman GHL The company owns/operates; InterContinental Marine Drive Mumbai a 60 room boutique hotel under brand franchise from IHG
- 9. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 9 Mayfair Banquets in Mumbai & Pune Mayfair Banquets NCR Projectsincluded:120-room 5* Hotel inJaipur(Crowne Plaza), 120-room 5* Hotel in Goa (Holiday Inn), 35-room 5* Nature Cure RetreatinAlibagh. Additional projects under Master Planning include Shirdi and Banquets in Gurgaon, Bangalore, Navi Mumbai, North Mumbai, Jaipur DUSIT BIRD HOTELS (INDIA) PRIVATE LIMITED A JVC OF DUSIT INTERNATIONAL JUNE 2009 TO NOVEMBER 2010 Regional Vice President (India) Dusit Bird Hotels Private Limited, New Delhi www.dusit.com Dusit International operates (owns &/or manages) Hotels & Serviced Apartments in Thailand, Philippines,UAE,Egyptwithongoingprojectsinseveral countriesDusitInternational iswhollyownedby the Dusit Thani Public Company Limited; registered on the Stock Exchange of Thailand. Report to: Chanin Donovanik CEO Dusit International & Ankur Bhatia Executive Director Bird Group The hospitality brands operated by Dusit International are: Dusit Devarana Hotels Dusit Thani Hotels dusit D2 Hotels Dusit Princes Hotels Dusit Residences Serviced Apartments The India venture comprises the set-up in India of a Joint Venture Company (Dusit Bird Hotels Private Limited) betweenDusitInternational&the BirdGroup, a large conglomerate inIndia. Inaddition,the JV was entrusted with the objective to setup Hospitality Institutes in India aimed to cater to the growing Hospitality, Airline & Banking industries GLOBAL INDIAN FOUNDATION (GIF) MARCH 2007 DECEMBER 2008 Country Director (Administration) GIF & GIIS International Schools. Thailand www.globalindian.org.sg/ A non-profitorganization,registeredinSingapore,GIFoperatesInternational Schools(CBSEcurriculum), Culture Centers & Mahatma Gandhi Centers in Singapore, Japan, New Zealand, Australia, Malaysia, Thailand, Vietnam & India. It currently enrolls in excess of 15,000 students & employs over 2,000 personnel
- 10. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 10 Report to: The Chairman of the Board for GIF matters & the Director General for School Operations matters OAKWOOD ASIA PACIFIC, SINGAPORE APRIL 1999 MARCH 2007 DIVISION OF OAKWOOD INTERNATIONAL, USA General Manager, Oakwood City Residence Bangkok www.oakwood.com Oakwood City Residence is the largest Serviced Apartment development in S.E. Asia & 2nd largest worldwide. The property comprises of: 560 Serviced Apartments, Seven towers, Genesis Business Services, Club One Health Club, Oakleaf Restaurant & Bar, The Oak Lounge lobby lounge, Green Leaf Spa, Launderette & Childrens Club House besides a 7,000 sqm of Retail area housing an International School, Mini-marts, Travel Agency, Childrens Gym, Cr竪che Report to: Managing Director Oakwood Asia Pacific Job Responsibilities: Executinghighlysuccessfulandsmoothoperationsof the Serviced Apartments & Retail through a professional & motivated management team. Expanding the based by significantly collaborating with service benefactors for periodic reporting functions to the CRPF Unit Holders & CRSS Shareholders. Developing an effective legal, commercial & administrative affair of the 2 entities, City Residence Property Fund & City Residence Services Co. Ltd. Assisting Oakwood in the negotiations & finalization of the Management Agreements for Oakwood Premier Soi 16, Oakwood Residence Soi 24 & Oakwood Residence Soi 55. Supporting Oakwood in establishing operating equipment budgets, pre-opening budgets, operating budgets, design inputs, etc. for these 3 new properties in Bangkok Supporting Oakwood in establishing corporate & commercial processes for the Oakwood Premier, Jakarta Supporting Oakwood (& the Stakeholders) in achieving conformance for SOX Standards ASCOTT INTERNATIONAL MANAGEMENT, JUNE 1993 MARCH 1999 General Manager. The Ascott Jakarta www.theascottgroup.com The Ascott Jakarta serviced residences & Ascott Towers Condominiums (www.theascottjakarta.com). The Propertycomprisesthe following:198 Serviced residences (The Ascott Jakarta) & 78 Condominium units (Ascott Towers). Benchmark serviced offices, Club Sentosa (Health Club & Fitness facility), The Armada restaurant & bar, TGI Fridays & Mini-mart
- 11. Harsh Varma Mobile:+9191 6719 0770 Email:hvarma@csloxinfo.com 11 Report to: Director of Global Operations Job Responsibilities: Extendingprofessional business support for the over all operation execution of the property with a professional & motivated management team. Maintainingregularrecordsandsystemize reportingfunctionsforthe Shareholders(of PT. Bumi Perkasa Andhika) & to Ascott International Management, Singapore. Coordinating all pre-opening activities for Condominium sales (25 unsold) responsibility was thrust upon me as an additional challenge in May 1996. Ministeringthe cash flow management and liaison with Shareholders & Bank Facility agents. Presidingthe Finance,Legal &administrative affairsof the local management company, i.e., PT. Kelola Primagraha Enduringsupportto the Shareholders,asa teammember,inFacilityre-structuring negotiations with the Banks. PALM COURTT BANGKOK, NOVEMBER 1993 MAY 1995 General Manager www.sirisathorn.com The Property comprisesthe following 110 Serviced residences with Business Services serviced offices, Health Club & Fitness facility, Restaurant & bar, Launderette Report to: Vice President Operations OBEROI HOTELS INTERNATIONAL, JULY 1984 OCTOBER 1993 www.oberoihotels.com Executive Assistant Manager, The Oberoi Towers, Mumbai (India) Executive Assistant Manager, The Oberoi, New Delhi. (India) Room Division Manager, The Oberoi Towers, Mumbai General Manager, Oberoi Flights Services / Oberoi Airport Services, Mumbai Executive Assistant to Vice President, Oberoi Hotels, Mumbai Senior Duty Manager, The Oberoi, Mumbai