CV Jo Shea 2016
- 1. Joanne Shea Basingstoke, Hampshire, RG21 3DB 07810 305020 j.shea@sky.com I have unashamedly high expectations of myself and others, offering support and encouragement to help achieve full potential. I look at new challenges as a positive, learning and adapting quickly. I am a confident team leader and I am a professional, enthusiastic and caring individual. SKILLS Reflective practitioner, responding well to changes Excellent communication skills Organised Taking initiative Excellent customer service skills Proficient use of Microsoft Office Creative CAREER EXPERIENCE Nov 2015 April 2016 Age Concern Hampshire Volunteer Support Coordinator (Temporary Contract) My responsibilities included; Liaising with the volunteers and other organisations in the Basingstoke Area Office management and coordination Coordination and administration of activities Ensuring Church Cottage Caf辿 is staffed and liaising with visiting speakers and performers 6 local Social Groups to oversee Yoga & IT Classes coordinated Information Roadshows arranged Providing support and advice to members of the public aged 50 and over 2007- July 2015 - Basingstoke College of Technology Full time Co-ordinating lecturer for Travel & Tourism & Aviation Operations My responsibilities included; Course development and recruitment Taking responsibility for the planning of the courses Teaching Full Time on Level 2, Level 3 and HND students Personal Tutor Creating a safe and enjoyable working environment for students Creating lessons and assignments from unit specifications Working with and co-ordinating other members of the team Being organised and structured in my work Administrative duties, with a good working knowledge of Microsoft Office Keeping up to date with industry news and regulations, CPD Responding to changes in the working environment Organising and leading trips and residential trips to New York for the students
- 2. 1997-2007 - Thomas Cook, Basingstoke Worldwide Travel Consultant My responsibilities included; Long-haul and cruise specialist Arranging tailor made holidays for customers with an emphasis on exceptional customer service Arranging overseas weddings Dealing with customers who have specific requirements on an appointments basis Experiencing tour operators products on educational trips High level of accuracy in paperwork and holiday arrangements made Dealing with large quantities of money Teamwork and pride in the workplace 1995-1997 Church Grange Doctors Surgery Evening Receptionist My responsibilities included; Making appointments for patients Providing appropriate records for the doctors Keeping files organised Keeping sensitive information confidential Keeping calm in a crisis, or when dealing with angry/distressed patients Working a switchboard and links with hospital IT 1991-1995 Family Break 1987-1991 Charis Office Manager Managed production of a builders guide to new planning applications across the South of England working to a weekly deadline 1983-1987 Oxoide (1986-1987) PA to Distribution Manager (1983-1986) Shipping Clerk arranging distribution of Pharmaceutical products to worldwide subsidiaries via air, sea, road, courier and mail Education and Qualifications 2016 Sage Bookkeeping Stage 1 & 2 2008-2010 Basingstoke College of Technology/Winchester University Diploma in Teaching in the Lifelong Learning Sector (L5) 2008-2009 Basingstoke College of Technology BTEC National Award in Aviation Operations (L3) 2007-2008 Basingstoke College of Technology Preparation for Teaching 1978-1982 Richard Aldworth Secondary School O Levels - 3 CSE - 3 Interests and Activities Travelling Creative projects Photography