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Cv jorge miranda
- 1. JORGE MIRANDA 14 Friday Wood Green, Colchester, Essex, CO2 8XG Jorge Miranda Mobile No: 07504 922 659 Page 1 - 4 6 Putney Close, Suffolk, Ipswich IP1 4EY mirandajorge098@gmail.com; 07504 922 659 PERSONAL STATMENT Highly motivated, customer focused professional with extensive experience in key client development and retention. Skilled in creating and growing solid customer relationships, needs analysis, and account activity tracking. Experienced business development executive with a technical acumen and I have over 10 years experience in the sales/ business account management. Depth knowledge in all stages of the product life cycle, from sales/technical presentations to system and user acceptance testing, followed by the system implementation and user training. Extremely customer-focus, profit driven and a team player that strongly believes in promoting customer loyalty by ensuring that the customer fully utilises the value of the solutions and services provided. Specialise in providing exceptional customer service in fast-paced environments. Marketing Negotiating Dynamic Smart Personal Customer focused Sales orientated Key account management & retention Presentation, Communication and Training skills Strong closing skills Influencing skills Building relationships Selling creatively Up-Selling Decision making Needs assessment & Solution Selling Entrepreneurial spirit Increasing revenue growth Business Planning High energy level Writing reports Analytical & Conceptual Problem Solving Coming up with ideas Commercial judgment Analysing data Innovative Business sense Experience complex sales Customer Relationship Management Customer engagement Committed Able to resolve difficult situations Comfortable working in autonomous environment KEY COMPETENCIES Able to manage complex sales processes and negotiations to a successful conclusion Adept at identifying new business opportunities and implementing effective strategies Business Development Autonomous & Energetic Constantly looking at a way to improve performance, achieve set target and build company brand Leadership skills and capacity to work as a group and individually Works well under pressure, keeping attention to the detail Account Management CAREERS FIELD SALES ADVISOR August 2015-November 2015 Virgin Media UK Telecommunications Service Provider Responsible on organizing customer visit, presenting products and closing sales. Duties: AREAS OF EXPERTISE Identifying Business Opportunities Territory Sales Responsible for Colchester area sales Responsible on achieving monthly targets Experience on after sales support Responsible on identifying business opportunities and creating new sales
- 2. JORGE MIRANDA 14 Friday Wood Green, Colchester, Essex, CO2 8XG Jorge Miranda Mobile No: 07504 922 659 Page 2 - 4 6 Putney Close, Suffolk, Ipswich IP1 4EY mirandajorge098@gmail.com; 07504 922 659 REGIONAL SALES MANAGER & VIP ACCOUNT MANAGEMENT B2B Dez2012-July2015 NOS Telecomunicacoes, Portugal Telecommunications Service Provider Specialized Solutions B2B Responsible for managing a portfolio of key accounts, and for delivering client-focused solutions based on customer needs. Also in charge of maintaining a strong sales pipeline through effective relationship building, account management and lead generation. In charge of ensuring that existing customers and new customers relationships are strengthened to continue to grow, and the revenue and profit targets are achieved. Both office based and spending a considerable amount of time visiting sales teams in the field. Duties: AREAS OF EXPERTISE Team work Sales Management Business Planning Customer Service Territory Sales Identifying Business Opportunities Creating Brand Awareness Contract Negotiations Generating new business by leveraging existing relationships, prospects, conducting market analysis and launching campaigns Maximising sales performance through delivering exceptional customer service Identifying and developing sustainable relationships with key accounts at both strategic and tactical levels Driving and managing the entire sales process targeting key customers, identify client solutions, negotiating and closing Elaboration of quotes and proposals to customers Responsible to make sure all data is accurate, complete and current on CRM Responsible for meeting the sales targets of the organization through effective planning Analyse and resolve customer complaining situations Extensive experience on Complex Sales Extensive experience on Market Relations Knowledge on Operating Environment Planning and Decision Making Experienced on preparing sales reports and presentations and presenting at marketing/sales strategic meetings Experienced on elaborating quotes and sales proposals to customers Developing relationship with key decision makers and stakeholders Persistent and skilled at negotiating Able to manage time and projects effectively Ability to think through and solve problems methodically High degree of personal integrity and professionalism SALES MANAGER & VIP ACCOUNT MANAGEMENT B2B 2010-Nov 2012 PT Telecommunicacoes, Portugal Telecommunications Service Provider Specialized Solutions B2B Direct management of specific VIP Account Management. Responsible for the sustainment, development and performance of all the sales activities in the market. Ensures that all interactions with customers are open and based on trust. Key skills include; managing accounts at senior level, consistently winning new business, supporting brand campaigns, and effectively targeting marketing managers. Both office based and spending a considerable amount of time visiting sales teams in the field. Duties: AREAS OF EXPERTISE Customer Sales Support Targets Client Issues Analytical Mindset Results Orientated Entrepreneurial Spirit Relationship Development Responsible for maintaining existing customer relationships, pursuing new business enquiries and prospecting for new business opportunities Responsible for the sales, territory planning, forecasting and reporting in accordance with company procedures and policies Responsible for meeting the sales targets of the organization through effective planning and budgeting Executing business plans to meet sales goals for assigned territory. Managing numerous accounts nation-wide Maintaining a network of account contacts at all levels Making sure that customers fully understand the services of the company Coordinating action plans to penetrate new markets Resolving any conflicts that may arise with client Presenting highly focused sales pitches, as well as, negotiations to senior executives Getting feedback from customers and then acting upon it Developing sector specific client networks
- 3. JORGE MIRANDA 14 Friday Wood Green, Colchester, Essex, CO2 8XG Jorge Miranda Mobile No: 07504 922 659 Page 3 - 4 6 Putney Close, Suffolk, Ipswich IP1 4EY mirandajorge098@gmail.com; 07504 922 659 Persuasive & Articulate Enthusiastic & Outgoing Self Motivated Excellent Communicator Problem Solving Processing can do attitude Good Business Sense Influencing Skills Exhausting all revenue stream opportunities Managing a range of customer projects at any one time Attending meetings with clients Responsible for the sales, territory planning, forecasting and reporting in accordance with company procedures and policies Responsible to make sure all data is accurate, complete and current on CRM Extensive experience on Complex Sales Extensive experience on Market Relations Knowledge on Operating Environment Planning and Decision Making Experienced on preparing sales reports and presentations and presenting at marketing/sales strategic meetings Experienced on elaborating quotes and sales proposals to customers ACCOUNT MANAGEMENT & TEAM LEADER B2B 2008-2010 Vodafone, Portugal Telecommunications Service Provider Specialized Solutions B2B Direct Management of a group of customers, increasing sales and customer support. Duties: AREAS OF EXPERTISE Ability to manage complex advertising campaigns for large direct clients Improving efficiencies of operations to maximise performance and thereby help to ensure that all sales targets are met Ability to manage complex advertising campaigns for large direct clients Responsible of monthly / annual sales analysis (profit vs loss) Improving efficiencies of operations to maximise performance and thereby help to ensure that all sales targets are met Develop commercial and strategic plans Extensive experience on Complex Sales Extensive experience on Market Relations Knowledge on Operating Environment Planning and Decision Making Experienced on preparing sales reports and presentations and presenting at marketing/sales strategic meetings Experienced on elaborating quotes and sales proposals to customers Passionate for Sales Management as a whole, an obsession which allows me to spot trends and develop best practise processes Develop commercial and strategic plans Orientate and accompanying sales and products specialists to customer visits PROJECT MANAGER 2005-2007 Event Coordinator, Portugal Stand Organizer for Publicity Campaigns, Events and Exhibitions Responsible for the production of events from conception through to completion. Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets) agreeing to, and managing a budget Duties: AREAS OF EXPERTISE Attention to Details Creativity Team Work Project Management Organising facilities for car parking, traffic control, security, first aid, hospitality and the media Planning room layouts and the entertainment programme, scheduling workshops and demonstrations Coordinating staffing requirements and staff briefings Liaising with marketing and PR colleagues to promote the event Liaising with clients and designers to create a brand for the event and organising the production of tickets, posters, catalogues and sales brochures, plus social media coverage
- 4. JORGE MIRANDA 14 Friday Wood Green, Colchester, Essex, CO2 8XG Jorge Miranda Mobile No: 07504 922 659 Page 4 - 4 6 Putney Close, Suffolk, Ipswich IP1 4EY mirandajorge098@gmail.com; 07504 922 659 Estate Agent Consultant 2004 2005 IMAUGI SERVIOS E CONSULTADORIA, LDA, Portugal Estate Agent Consultants, Buying and Selling Property Advisors Coordinate and manage sale teams focused on property/housing selling business Duties: AREAS OF EXPERTISE Management Finance Team Building Responsible on sales of financial projects Management Support directed to Managing Director Experienced on managing telecommunications networks distributions Managing Director Publicity & Marketing Marketing Service Provider 2002-2004 - JSM PUBLICIDADE E MARKETING, UNIPESSOAL LDA, Portugal Responsible for the production of events from conception through to completion. Events can include: exhibitions and fairs; festivals; conferences; promotions and product launches; fundraising and social events Duties: AREAS OF EXPERTISE Dealing with Buyers & Sellers Market Surveys & Project Planning Managing Budgets & Targets Responsible and experience for staff recruitment & Training Responsible and experience on managing Suppliers, Managing Information, Planning and Decision Making Responsible and experience in Marketing & Purchasing Responsible for the production of events from conception through to completion Events can include: exhibitions and fairs; festivals; conferences; promotions and product launches; fundraising and social events Experience in coordinating events PERSONAL ACHIEVEMENTS Having had my personal company of publicity and event organizer. PERSONNAL INTERESTS Cars, reading, music, sports PERSONAL INFORMATION DATE OF BIRTH: 21 st July 1977 NATIONALITY: Portuguese DRIVING LICENSE Full and clean REFERENCES Available upon request