CV - Louise Notnagel
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Louise Notnagel has over 20 years of experience in customer service roles across various industries including healthcare, banking, and media. She currently works as a medical secretary for QCOS Orthopaedics, where her responsibilities include scheduling appointments, handling billing and accounts, and transcribing medical reports. Notnagel has a proven track record of providing exceptional customer service and supporting healthcare professionals through administrative duties.
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Resume 2016Irene Wessels
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Irene Wessels is seeking a rewarding career providing quality of life and has experience as a medical assistant, donor specialist, deli associate, intern, home health aide, and crew member. She has skills in phlebotomy, vital signs, medication administration, mobility assistance, CPR, organization, communication, customer service, sales, management, and medical assisting. Wessels has a medical assistant certificate from Lincoln Technical Institute and experience at Rhode Island Blood Center, Hannafords Supermarket, Wound Management Services, and as a home health aide.Resume
ResumeLaTosha Estell
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Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal computer.
Transcribed recorded messages and practitioner's diagnosis and recommendations into patient's medical
record. Transmitted correspondence and medical records by mail, e-mail, and fax. Greeted visitors,
ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as
laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Maintained
medical records and correspondence files. Prepared and transmitted patients' bills. Scheduled patient
diagnostic appointments and medical consultations. Took dictation in shorthand.CV - Louise Notnagel
- 1. Louise Notnagel Unit 27 150-166 Rosehill Drive, Burpengary, Qld, 4505 Mobile: 0435 417 326 Email: snoet221@hotmail.com A well presented, articulate and confident individual with a proven ability to provide exceptional customer service. Equipped with an outgoing personality, good interpersonal skills and the ability to work in a team or independently. WORK EXPERIENCE July 2012 - Present Medical Secretary - QCOS Orthopaedics Supports orthopaedic surgeon by screening and sorting mail, documents and telephone calls, scheduling patients’ appointments and arranging referrals, billing patients and third-party payers, controlling accounts receivables, transcribing dictation, preparing medical reports, patient histories, operation notes, manuscripts and correspondence. Enhances physician’s office reputation by accepting ownership for accomplishing new and different requests, updates job knowledge by participating in education opportunities, serves and protects the health care community by adhering to professional standards and strict confidentiality. January 2011 - June 2012 Call Centre Operator - Brisbane Private Hospital Provided an exceptional level of service to patients, answering incoming calls from patients, inquiries and questions, handled complaints, troubleshot problems and provide information Duties Answer calls and respond to emails, enter new patients information into system, route calls to appropriate departments, process orders, forms and applications, handle customers inquiries both telephonically and by e-mail October 2009 - December 2011 Ward Clerk - Brisbane Private Hospital Performed administrative duties within a hospital setting, answered phones, retrieved and filed patient medical records, was empathetic and tactful when dealing with patients who were nervous or upset. Collaborated with nursing staff and promoted excellent customer service, maintained clinical files in accordance with policies, where appropriate responded to all relevant correspondence, provided organisational support.
- 2. February 2006 - September 2009 Office Manager - Hayley Media, Auckland New Zealand Maintained office operations and procedures, prepared payroll, controlled correspondence, designed filing systems, reviewed supply requisitions, assigned and monitored clerical functions Maintained office efficiency by planning and implementing office systems, designed and implemented office policies by establishing standards, contributed to team efforts by accomplishing results. May 2002 - January 2006 Customer service Officer - National Bank, Auckland Provided information regarding the bank's products and services to its customers, handling any inquiries and resolving customers complaints, helped to avoid loss of customers and negative reviews. Provided splendid customer service in a friendly and courteous manner, ensured I was sufficiently knowledgeable about the banking products and services and responded to all enquiries. March 1990 - 2001 Medical assessor - Major Medical Companies, Johannesburg South Africa Managed medical insurance claims, analysed and processed claims, checking for validity reviewed claims to ensure that there was no incomplete information, keeping a meticulous record of all claims and followed up on lapsed cases. QUALIFICATIONS 2009-2010 Cabin Crew e-learning diploma 2008-2009 X-tra Mile learning ICL computer 2000 Debt pack Advance Edition, introduction to legal 1990 Medical assessor certificate, basic products knowledge, logging 1987 Matriculated-Stilfontein High School, South Africa REFEREES Tracy Firth Practice Manager Mobile: 0430 511 480 Bursa Sevimli QCOS Orthopaedics Mobile: 0415 500 962