CV Luke Wilson
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Luke Wilson has over 11 years of experience in electrical services and customer service roles for British Gas, starting in dispatching and progressing to national planning. He has strong communication, computer, and customer service skills developed through managing schedules, resolving issues, and ensuring high quality service. His career history details his role as a National Planner, where he coordinates resources and workload, identifies process improvements, and handles complex customer situations. He has a background in education through high school and sixth form college.
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Rachelle Markle is a customer relationship specialist based in Roseville, CA seeking a position that utilizes her 20 years of experience in customer service, account management, and project management in the healthcare and technology industries. She has a proven track record of reducing costs, streamlining processes, and building strong customer relationships. Her skills include contract administration, procurement, project management, strategic planning, and establishing long-term customer partnerships. She holds a BA in Business Administration and has received numerous performance awards throughout her career at Hewlett Packard Company.Samantha Cable CV 22-08-15
Samantha Cable CV 22-08-15Samantha Cable
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Samantha Cable has over 15 years of experience in business management, customer relations, and retail. She currently works as a Store Manager for Vodafone UK, where she oversees all aspects of running the store including recruitment, training, sales targets, and inventory management. Previously, she was a Business Owner and ran her own women's clothing shop for 4 years. She also has experience as a Concession Manager for Debenhams and has held roles in procurement, payroll administration, and document control for engineering and nuclear companies.Alexandra Norcross Resume Sept 28 2016
Alexandra Norcross Resume Sept 28 2016Alexandra Norcross
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Alexandra Norcross has over 20 years of experience in administrative and project coordination roles within Rogers Communications. She has a proven track record of managing complex projects, meeting all deadlines, and providing executive level administrative support. Her skills include proficiency with Microsoft Office, budget coordination, meeting coordination, and client relationship management. She is currently seeking an administrative professional role where she can provide high quality support and apply her extensive experience.Karen Cross CV 2016
Karen Cross CV 2016Karen Cross
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Karen Cross is a highly experienced manager with over 30 years of experience in leadership, team management, property management, and customer service. She has a track record of success leading teams to achieve strong outcomes. Her skills include communication, negotiation, budgeting, project management, and performance management. She is currently an Area Manager overseeing over 1,500 properties. Previously she held roles such as Administration Manager, Housing Service Officer, and Training Officer.Paul CV SEPTEMBER 2015
Paul CV SEPTEMBER 2015Paul Phillips
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Paul David Phillips has over 30 years of experience working directly with the public and clients in customer service, sales, and career guidance roles. He has strong interpersonal and communication skills as well as experience managing teams and operations. His most recent role involved selling health and safety training courses over the phone and facilitating bookings.CV Luke Wilson
- 1. Basic CV template by reed.co.uk Luke Wilson 4 Heath Street, Rowley Regis, West Midlands, B65 0DG Home - 0121 574 1953 • Mobile - 07876 500388 • Email - luke_wilson87@outlook.com Personal statement An experienced member of the Customer Excellence Centre with over 11 years in Electrical Services for an FCA regulated environment. Having started off working on the Out of Hours dispatching team, furthering my knowledge base by than moving into the In-day dispatch team and into the National Planning team, these roles required to develop and maintain a high level of customer service ranging from fulfilling promises made to the customer, ensuring workload to workforce balance is met and resource management is adjusted to give availability for booking in service visits. Key Skills  Understanding of what delivers great customer service.  Computer literacy in order to operate customer related information systems internal and external, and quick learning curve with using new systems.  Understand complaints escalation and resolution process.  Managing vehicle fleet and workload.  Excellent verbal and written communication skills.  Confidence and creditability with the ability to articulate in a clear and concise manner.  Strong geography knowledge within the UK.  Working towards targets. Employment History National Planner, British Gas, Homecare, Oldbury (November 2005 – Present all within same company and division over the last 11 years) Responsibilities within this employment: • Liase with both Area Operations and the field to ensure monthly rosters are compiled and aid in resolutions to exceptions raised. • Manage workload/manpower balance from national to individual patch level in line with agreed national and local workload strategy and identify any issues/anomalies and take the necessary actions to rectify. • Ensure that an effective handover of future day planning has occurred and any areas of concern/anomalies that would impact performance are highlighted. • Work with local area teams,both field and site based to ensure the planning application is utilised consistently.
- 2. Basic CV template by reed.co.uk • Also help identify opportunities for planning and forecasting processes,recommending solutions for improvement. • Operate and maintain the planning systems and processes to enable the effective delivery of great customer service. • Help ensure effective feedback mechanisms on planning and forecasting processes exist within each ASC covering site, management and field. • Communicate with customers and colleagues in complex or sensitive situations to ensure an appropriate resolution for both the customer and the business. • Take ownership for the resolution of complex / planning issues in a timely and effective manner. • Manual activities have been automated so that more time can be dedicated to pro-active planning and identifying & resolving issues before they occur making the planning process much smoother and efficient Education Heathfields Foundation Technology College 1999-2004 – High School 2004 – 2006 Sixth form College School prefect during year 11 and during stay at Sixth Form College was an Honour I had achieved whilst in education. 2004 – 9 GCSE’s between B and C grade  Tech Graphics, Art Graphics, Geography – B Grade  Maths, English, Science, I.T, History and French – C Grade 2006- Sixth Form  Art Graphics – B  Geography and Media Studies - C