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2. Ideas and tactics for engaging staff at the team level, such as making quality improvement feel meaningful, possible, valued, and providing skills/support.
3. The roles service users and carers can play in quality improvement projects, from being regularly consulted to acting as full members of project teams. Support structures to achieve service user/carer involvement across the organization are also outlined.
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3. His professional experience spans over 10 years working in human resources roles for the Ministry of Local Government and Rural Development, Office of the Auditor General, and Ministry of Health. His most recent role is as Deputy Manager of Human Resources for the Ministry of Local Government and Rural Development.
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Engaging staff and service users in Quality ImprovementAmarShahELFT
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This document describes engaging staff, service users, and carers in quality improvement. It discusses:
1. A framework for engaging people in quality improvement at all levels of a system, including staff, service users/carers, the organization, and beyond organizational boundaries.
2. Ideas and tactics for engaging staff at the team level, such as making quality improvement feel meaningful, possible, valued, and providing skills/support.
3. The roles service users and carers can play in quality improvement projects, from being regularly consulted to acting as full members of project teams. Support structures to achieve service user/carer involvement across the organization are also outlined.
Mustafe Faarah Miigane has over 9 years of experience managing programs in Somalia. He holds a Bachelor's degree in Business Administration and is pursuing a Master's degree in International Relations and Diplomacy. He is currently the Communication & Projects Specialist at Shaqodoon Organization, where he oversees 16 staff members and all communication strategies. Previously he has held roles as a Business Development Services Specialist, M&E Focal Point, Program Support Officer, Program Officer, Executive Director, and Capacity Building & Program Manager for various organizations focused on health, education, entrepreneurship, and HIV/AIDS programs in Somalia and Somaliland.
David Odhiambo Ochola is seeking a new position. He has over 12 years of experience in public health programs. He holds a Master's in Business Administration and a Bachelor's degree. His experience includes roles as a Sub County Coordinator and Community Focus Group Discussion Facilitator. He has strong skills in communication, leadership, and project management. He is motivated and dedicated with a proven track record of achieving targets.
Wael El-Sayed's resume summarizes his qualifications and extensive experience in education and community services. He has over 25 years of experience teaching and working with people with disabilities. He holds multiple degrees including a PhD in education and has worked in various roles in Australia, Qatar, Egypt, and elsewhere.
Darren Audy has over 20 years of experience in management, education, human resources, and community leadership. He has worked for both private and public sector organizations, including as Chief and Councilor for Wuskwi Sipihk First Nation. His experience includes developing training programs, managing budgets, negotiating with governments, and developing policies and procedures. He has also served on multiple boards and committees.
Abdi Ibrahim Adan has over 15 years of experience in security, administration, HIV/AIDS coordination, and capacity building roles. He holds a Bachelor's degree in development studies and certificates in computer studies and secondary education. His professional experience includes roles as a Security Officer for GRRN, Administration Officer for ADRA, Team Leader and Capacity Building Officer for World Vision, and HIV/AIDS Coordinator. He is proficient in Somali, English, and Kiswahili and resides in Baidoa, Somalia.
This curriculum vitae summarizes the qualifications and experience of Sweetness X Jonas. She holds an Advance Diploma in Business Project Management from UCT and is currently pursuing a BCOM in Human Resource Management from MANCOSA. Her work experience includes positions in human resource development and project management at non-profit and government organizations. She has skills in areas such as training, recruitment, financial management, and stakeholder engagement. The CV provides details of her educational background, computer skills, knowledge competencies, and work history spanning over a decade.
Anastazia Thomas is a Tanzanian citizen seeking a career as a Human Resource Specialist. She has a Bachelor's degree in Public Administration with a focus on human resource management from Mzumbe University. Her work experience includes positions as a Human Resource Manager, Program Manager, Associate Consultant, Telesales Agent, and Assistant Human Resource Officer. She is proficient in English and Swahili and has skills in communication, problem solving, supervision, management, planning and organizing.
Deidre Burger has over 25 years of experience in education, sales, operations and people management. She currently leads a team of 42 staff across 3 regions in South Africa for the National Lottery. She has a proven track record of strong leadership, analytical skills, and driving a high performance culture. Her career highlights include managing the sales and operations of 3 coastal regions for Gidani and serving as the Public Relations Manager for Shoprite Checkers in the Eastern Cape.
1. The document is a curriculum vitae for Mr. Tebogo Ramonna Lekgowe that outlines his personal and professional experience.
2. It details his educational background which includes a Bachelor's Degree in Public Administration and Political Sciences from the University of Botswana and ongoing studies toward a Master's in Public Administration.
3. His professional experience spans over 10 years working in human resources roles for the Ministry of Local Government and Rural Development, Office of the Auditor General, and Ministry of Health. His most recent role is as Deputy Manager of Human Resources for the Ministry of Local Government and Rural Development.
This document contains the resume of Tariq Wadood Khan. It summarizes his professional experience, education, strengths, and contact information. As the Project Manager for USAID's needs-based scholarship program at the Higher Education Commission, his responsibilities included monitoring and evaluating the program, preparing reports, developing the evaluation framework, and coordinating with partner universities. He has over 13 years of experience in marketing, project management, monitoring and evaluation, and has received training in those areas.
Coreen Taane has over 15 years of experience in administration, event coordination, and teaching. She currently works as a Programme Administrator at Sport Waikato where she provides administrative support across multiple teams and coordinates events. Previously, she worked as the Sports Coordinator and Administrator at KingsWay School, coordinating all internal and external sports events. She also has experience in banking and teaching. Coreen has strong skills in areas like administration, communication, customer service, and event management. She is highly organized, efficient, and dedicated to completing work to a high standard.
Maheswari Perera is a South African national with over 20 years of experience in customer service and debt collection roles. She holds qualifications in business, leadership, and supply chain management. Her most recent role was as Discount Division Chain Customers Services Manager at Edcon, where she oversaw customer experience across 681 stores. Prior to this, she held several roles with increasing responsibility in debt collection, customer service, and project management. She has a proven track record of managing teams and implementing strategies to improve service delivery.
The document is a curriculum vitae for Kim Miller, who has owned and operated a training consultancy called Global People Training for the past 10 years. She has provided training and development services to over 50 corporate and government organizations in South Africa and Africa. Prior to starting her own business, she held training roles at Insite Training and Investment Solutions, where she developed curricula, conducted training programs, and ensured compliance with skills development legislation.
Bhekisisa Oscar Ngomane has experience working in community development, monitoring and evaluation, and retail. He holds a BA Degree in Community Development and Leadership from the University of Johannesburg. He is proficient in project management, communication, research, teamwork, computer skills, and leadership. References are provided from mentors at the Department of Rural Development and Land Reform and Masibambisane Centre for Orphaned and Vulnerable Children, as well as a lecturer from the University of Johannesburg.
This document provides a profile and resume for Karen S Dunleavy. It summarizes her experience in governance and administrative roles over 14 years for Peterborough City Council, including organizing council meetings and elections. It lists her skills like organization, communication, and leadership. Her employment history details roles as a Democratic Services Officer and Governance Management Support Officer for Peterborough City Council, and she also held a secondment as a Procurement Assistant.
2. PERSONAL INFORMATION
SURNAME : Kitching
NAME : Maria Elizabeth (Mariza)
DATE OF BIRTH : 10 January 1970
AGE : 45
NATIONALITY : South African
IDENTITY NUMBER : 7001100241083
SEX : Female
RESIDENTIAL ADDRESS : 6 Tudor Grange
2 Somerset Way
AMANZIMTOTI
4125
POSTAL ADDRESS : Same as above
TELEPHONE NUMBERS : 082 462 8025 (Cell)
E-MAIL : mekitching66@gmail.com
DRIVERS LICENCE : Code 8
LANGUAGE & COMMUNICATION : Excellent verbal and written
communication skills in English and
Afrikaans
Computer literate: Microsoft office 2010,
Windows 7 & 8
PROFESSIONAL MEMBERSHIP : SA Council for Social Service Professions
Registration Number: 10-14670
NOTICE PERIOD : N/A
EDUCATIONAL QUALIFICATIONS
Highest Standard Passed : Kuswag High School
Amanzimtoti
Matric 1987
Aggregate Symbol - B
2
3. TERTIARY / HIGHER EDUCATION
Present University : University of KZN Howard College
Qualification to Obtain : In the process of completing an Inter-
Disciplinary Masters Degree in Child Care
and Protection (Law and Social work)
University Attended Previously : University of Pretoria (1988 -1991)
Degree Obtained : BA Honours Social Work Degree
Distinctions Obtained : Psychology and Social Work
Prizes and Awards : Received bursary for Academic
achievement in 1988 and 1990
Special Courses attended, Training received and Knowledge :
Communication and Therapeutic skills
Group facilitation
Family group conferencing
Training needs analysis and Developmental assessment
Subsidisation, funding applications, proposals, business plans and budgeting
Developmental site selections, income declarations, non-profit organisation
applications and conditional grants
Customer service principals and the Service commitment charter
Intermediary training
Mediation and Restorative Justice Practices
Domestic violence training
Assessment and Treatment of young sexual offenders
Community development programmes, family reunification and preservation
Home based supervision
Developmental policies on street children in conflict with the law
Training on community based safety and crime prevention as well as relevant
developmental programmes
Crime prevention and diversion programmes
Problem solving strategies and stress management
HIV/Aids education and training
Probation officer training
Human Resource management training for supervisors
Financial Management Training
Strategic Planning training
First Aid Training
Training on Developmental Quality Assurance Policy
Performance Evaluation systems and Quality Assurance
Project Management Training
3
4. Project Planning: Logical Framework Approach
Business Finance and Administration
Training in respect of relevant Legislation:-
Training on Minimum Standards of Service Delivery
Employment Equity Act of 1998
Labour Relations Act
Public Service Act and Regulations
Criminal Procedure Act, Act 51 of 1977, as amended, Act 122 of 1991
Domestic Violence Act, Act 116 of 1998
Child Care Act, Act 74 of 1983
Childrens Act 38 of 2005
Childrens Rights Charter
Child Justice Act 75 of 2008
Prevention and Treatment of Drug Dependency Act, Act 20 of 1992
Public Finance Management Act, 1999
Probation Services Act 116 of 1991
Correctional Services and Supervision, Act 122 of 1991
National Welfare Act, Act 107 of 1987
UN Convention on the Rights and Welfare of the Child 1989
African Charter on the Rights of the Child 1990
General Training
Finance for Directors - Institute of Directors
Finance, Accounts and Budgets for non-financial managers CBM Training
Accessing Corporate CSI Funding SAGI
Being a Director 1: Corporate Governance Institute of Directors
Being a Director 2: Boards role in risk and strategy - Institute of Directors
Being a Director 3: Boards role in sustainability, integrated reporting &
combined assurance - Institute of Directors
Being a Director 4: Increasing board effectiveness and adding value - Institute
of Directors
Computer Training 2001; through AST in respect of Microsoft Windows XP
Professional which include the following programmes:
Word
PowerPoint
Excel
Outlook
Internet Explorer
EMPLOYMENT HISTORY
4
5. RECENT EMPLOYMENT
Name of Organisation : Child Welfare Durban & District (NGO)
Address of the organisation : 20 Clarence Road
Morningside, DURBAN
Length of Service : 1 April 2012 30 June 2014
Post Held : Executive Director
Key Performance Areas:
Primary Objective:
Management of Child Welfare Durban & District, which includes 7
District Offices, 4 Child & Youth Care Facilities and 9 Community
Family Homes
Policy Making and Development of Services:
Study Community needs through surveys/discussions and liaison with
all section of the Community
Advise Board of Governors regarding the Organisations broad
forward planning programme by reporting at Executive meetings
Recommend lines of action to Board of Governors at Executive
meetings
Interpret Committee policy directives to Senior Managers by means of
meetings and memos and individual discussions
Plan the best course of action for the Organisation to enable it to
realise its objectives through discussions with Senior Managers and
outside agencies, in consultation with the Board of Governors
Bring to attention of the Board, issues requiring social advocacy on
behalf of the children and families
Management of personnel:
Appropriate analysis of the number and types of posts needed for the
Organisations optimum functioning
Ensured that effective and well-motivated personnel are recruited,
developed and maintained
All job functions and key performance areas are understood and
carried out effectively
All conditions of employment adhere to the relevant legal
requirements
Ensure that personnel have satisfactory service conditions, provided
within the constraints of the Organisation
5
6. An effective consultative service rendered to Senior Managers and
Managers
Evaluation of all personnel and their utilisation periodically using
evaluation procedures and performance appraisal techniques
Implementation of corrective action or incentive measures to enhance
job performance of staff
Approve all appointments and terminations of service
Determination of salary increments for all personnel in accordance
with Union negotiations
Effective monitoring of programmes and evaluations of results
achieved through monthly meetings with Senior Managers and
Managers
Budget, Expense and Targets:
The amount of money required for the realisation of the Organisations
objectives in short, medium and long term is determined through
compiling budgets, and through assessing long-term income
possibilities
Authorise all expenditure
Keep proper accounts of all the operations of the Organisation
Ensure preparation of accounts for audit, in time for the Annual
General Meeting
Annual budgets are managed and controlled through monitoring all
expenditure
Monitor the overall fundraising activities of the Organisations Income
Development Department
Supervision:
Review the Organisational structure in conjunction with Senior
Managers and make recommendations to the Board
Allocation of work and duties to Senior Managers and Managers
through verbal/written interventions and the allocation of authority to
enable them to finalise tasks within their level of competence
Control and manage the entire staff of the Organisation
Co-ordinate activities of the different departments through regular
meetings with Senior Managers and Managers
Determination of Procedures and Methods:
Determined broad work procedures and methods
Update and on-going evaluation of effectiveness of policies and
procedures
Control and Evaluation:
6
7. Ensure that legal provisions and policy governing or affecting the
Organisation, are observed through monitoring all activities on a
regular basis ,in consultation with the Organisations legal advisors
Maintain standards set, monitor objectives and ensure accountability
of Senior Managers and Managers
Evaluate the overall performance of the Organisation through
monitoring of the overall objectives, both short, medium and long term
and take steps that are necessary to improve the effectiveness and
efficiency of the Organisation
Accountability to the Board of Governors through provisioning of
information as is necessary for control purposes
External Relations:
Establish and maintain relationships with other organisations,
Government Departments, Community leaders and Clients in the best
interest of the Organisation
Ensure that the Organisation develops a positive public image for
community involvement and support through monitoring and initiating
promotional and media activities
Stimulate interest in the Organisations work through public appeals,
publicity, lectures, talks and interviews with Press, Radio and
Television
PREVIOUS WORK EXPERIENCE
Name of Employer (1) : Khulisa Social Solutions (NGO)
Address of the organisation : Suite 3
45 Sunnyside Lane, PINETOWN
Length of Service : 1 April 2007 31 March 2012
Post Held : Community Programme / Project Manager:
Durban & ILembe Regions
Duties include:
Development, design, set-up and implementation of
programmes
Facilitation and development of strategic and annual operation
plans
Identification of staff training needs and implementation of training
programmes to address the need
Facilitation of programmes
On-going identification of resources
Donor management
Writing and evaluation of business plans to generate funding
7
8. Preparation of budgets/time scales/expected deadlines
Plan, organise, review and evaluate the work done by area-
coordinators, facilitators and programme admin staff
Represent the relevant programme and the organisation at
conferences, workshops, community meetings
Foster collaborative working relationships with all stakeholders
Programme administration which include :
Development and oversight of Implementation
Plans; attention to planning, project evaluation including
staffing and operational needs
Maintenance of all records and compilation and
management of statistical information
Compilation, approval, payment and reconciliation of
budgets
Overseeing and management of court reports, monthly
reports, statistical reports and weekly progress reports
submitted by professional programme staff
The compilation and submission of programme monthly,
quarterly, annual and final reports to donors/funders
Strategic programme development and
intervention
Implementation and monitoring of problem
solving
strategies
Charing of regular strategic planning and de-briefing
sessions with programme staff
Regular case conferencing sessions with programme staff and
relevant stakeholders
Staff supervision and performance review
Continuous liaison, correspondence and meetings with
stakeholders, resources and donors.
Project Management of all programme components including
workshops, programme sessions, restorative justice processes
and support groups
Presentations on programmes and the organisation to individuals,
groups and stakeholders
_______________________________________________________________________
Name of Employer (2) : Kwa-Zulu Natal Provincial Administration
Department of Social Development
Address of employer : Durban Magistrate Court
Somtseu Road
DURBAN
8
9. Length of Service : 01 August 1993 31 March 2007
Post Held : Chief Social worker (Probation Officer) and
Supervisor at the Probation Unit based at
Durban Magistrates Court
(1 February 2003 31 March 2007)
Duties included:
Compiling of pre-sentence reports for Durban Magistrates
Court, High Court and outlying courts in respect of adult
and youth offenders
Conducting of interviews dissemination of information,
rendering of supervision and guidance as well as
counselling
Counselling and guidance to offenders, who are involved in
violent, economic or drug related offences and guidance
and counselling of their families as well as the victims of
crime. As well as offender mediation and restorative justice
Therapeutic and reunification services to street children in
conflict with the law as well as Aids orphans and children
from child headed households
In depth knowledge and research in respect of all different
crimes and their impact on society and companies where
offenders were employed
Networking with SAPS and the Department of Justice
within
a multi-disciplinary team, to address crime prevention
programmes and policies
Liaising and networking with schools, welfare
organizations, treatment centres, human resource
departments, unions and NGOs such as NICRO, SANCA,
FAMSA, KHULISA and Child line etc.
Presenting evidence in court, as an expert witness
Engaging in administrative tasks such as administrative
recordings, typing of reports for submission to court,
compilation of daily, weekly and monthly statistics
The formulation of performance evaluations,
operational plans, annual reports, procurement plans,
Batho Pele reports and feedback in respect of policies
related to Welfare, Justice and SAPS
The design, implementation, presentation and
maintenance of skills related, preventative and
developmental programmes
Assisting with orientation and training of newly
appointed staff members
Provision of workshops and acting as a training consultant
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10. Implementing intervention strategies, according to
needs, as required by co-workers and managers
Monitor and evaluate work performance
Facilitate leadership development
Facilitate and co-ordinate functional learning
Provide support in respect of special learning programmes
1 August 1993 31 January 2003 : Employed by Kwa-Zulu Natal Provincial
Administration. Department of Social Development appointed to work with a generic
caseload in various Durban Magisterial District areas. The officer was also responsible
for the management of specialised cr竪che work in the Durban magisterial district which
included the registration, evaluation and monitoring of day care and aftercare facilities.
Methods of intervention included casework, group work and community development.
Main Job Functions:
Development of treatment plans for individuals, families and communities
Work involved performance under pressure and the meeting of deadlines
Acting as a training officer where training needs were identified and training
sessions were conducted to strengthen staff developmental skills
Aids training and risk management
Service delivery included:
Alcohol/Drug abuse by adults and youth Rehabilitation, supervision services,
voluntary admissions and committals through court and rendering of programmes
Assessments, investigations, and intervention of challenges between parents and
their children, which included child abuse, neglect, problematic/uncontrollable
behaviour, educational challenges, HIV/Aids counselling and support and
guidance to communities, parents, families and individuals
Drawing up of business plans
Placement of children in foster care, childrens home of school of industry, via
Childrens Court
Management of foster care grants, child support grants, cr竪che subsidies and
assessment of disability grants
Mediation in divorce matters and counselling for custody of children
Cr竪che developmental work, registration and inspection of these facilities
Counselling and placement of street children
Reunification services to street children, orphans and neglected or abused
children.
Counselling of adults and children within scope of work
______________________________________________________________________
Name of Employer (3) : TAFTA
(The Association for the Aged)
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11. Length of Service : 01 February 1992 31 July 1993
Post Held : Social Worker
Main Job Functions : - Crisis Intervention
- Budgeting
- Pension Administration
- Curatorship
- Accommodation placement
- Retirement counselling and
- Financial planning
KNOWLEDGE, SKILLS AND EXPERIENCE POSSESSED BY CANDIDATE:
Extensive experience in the field of human management
Outstanding admin, planning, organisational and people management skills
Strategic and operational planning and project management skills
Excellent communication skills which include assertive communication and the
ability to communicate at all levels
Strong administration skills (verbal and written)
Interviewing and assessment skills
Excellent interpersonal relationships
Negotiation, networking and facilitation skills
Training, presentation and developmental skills at all levels with different cultural
groups
Problem solving and conflict management skills
Computer Literacy
Sound knowledge and first hand experience of the statutory process with regards
to Criminal and Family court procedures
Knowledge and participation in selection, recruitment and induction of skilled staff
and the application of disciplinary procedures
Managerial and leadership skills
Financial management skills
Practising of customer relations principles
Strong conceptual/ analytical skills
Team building skills
Ability to render advice and guidance in an objective, yet dedicated manner
Ability to manage under rapidly changing and pressurised circumstances
Ability to persuade and influence
Ability to lead and direct teams of professionals and service providers
Ability to multi-task and delegate
GENERAL ATTRIBUTES POSSESSED BY CANDIDATE
Perseverance, persistence, drive and decisiveness
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12. Sense of humour
Insight, discernment, initiative
Tact and diplomacy skills
Sense of responsibility, dedication and integrity
Customer and business service focussed
Self confidence
The ability to make things happen
Creative and progressive mindset
Concise and pro-active planner
Ability to work in a multi-disciplinary team and motivate, inspire, mobilize and
support staff
REFERENCES
Kathy Nyide
Human Resource Manager & Board Member
Child Welfare Durban & District
Tel: (031) 312 9313
Cell: 083 298 4126
E-Mail: human.resources@cwdd.org.za
donne.kathy@gmail.com
Riana van der Westhuizen
The Office of the Family Advocate
Tel: (031) 310-6500
Cell: 083 234 7514
E-Mail: RiVdWesthuizen@justice.gov.za
Mrs Rajeshree Moodley
Funding Stakeholder
Department of Social Development
Regional Office - Durban
Tel: (031) 336 8783
Cell: 084 910 8369
E-Mail: r.moodley@xsinet.co.za
Dr Thami E Nxumalo
Ex-Director & KZN Regional Manager
Khulisa Crime Prevention Initiative
Johannesburg
Cell: 072 601 3720
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