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CV Muhammad A. Omer
- 1. CCUURRRRIICCUULLUUMM VVIITTAAEE Muhammad Abdul Omer Address: House # A-84 Block 8 F.B Area Karachi, Pakistan Contact: +923002491449 Email: umeralis@hotmail.com OBJECTIVE: To pursue a challenging & career oriented position in a reputed organization, which offers immense opportunities based on skills & professional expertise, achieving the targets & to cope with the challenges through dedication & commitment. ACADEMIC QUALIFICATION: MBA in Banking & Finance from Institute of Business & Technology (Thesis in Progress). (Session=2013-2015) Bachelor from Karachi University Pakistan. (Session=2007-2009) JOB EXPERIENCE: Currently working as a Senior Settlement & Recon Officer OG-II for Credit/Debit Products, Branchless Banking & ADC Operations in MCB Bank Limited (One of the Top leading Banks in Pakistan) from October 2011 to Date. Worked as an Inward Clearing Officer in HSBC Bank Pakistan Account Services Dept. from January 2011 till April 2011. Worked as a Maintenance & Payment Officer in HSBC Bank Pakistan ItemProcessing Dept. from December 2007 till December 2010. Worked as a Courier Correspondence Officer in MCB Bank Limited Mail Management Unit from March 2007 till November 2007. Worked as a Data Entry Supervisor in MCB Bank Limited Data Entry Dept. from October 2006 till February 2007. Worked as an Online Store Manager in Ashrafi International Inc. Online Market Research Dept. from October 2004 till September 2006. Worked as a Relationship Officer in Citibank N.A Visa Card Sales Dept. from August 2003 till September 2004. MCB BANK LIMITED October 2011 to Date CURRENT JOB RESPONSIBILITIES: Supervising/Monitoring Settlement & Reconciliation operational procedure for MCB Lite Card Product that includes ATM, POS, Inter Bank Fund Transfer, Fund Transfer, Utility Bill Payment, and Mobile TopUps. Supervising/Monitoring Settlement & Reconciliation operational procedure for MCB Remote Banking Channels that includes ATM, IVR Call Centre, Mobile Banking, Internet/ Virtual Banking. Involved in launching Agent Network for Branchless Banking.
- 2. Preparing Visa Card Settlement. Preparing product wise MIS for Visa Edit Package. Preparing Visa Integrated Billing. Process re-engineering for transactions performed through MCB Remote Banking & MCB Lite Card Product on various channels to offer better financial services to the customers. Responsible for undertaking such controls & keeping records for scrutiny and improve standards. Implementing control processes to ensure that all elements of operational risk e.g. fraud; follow up Audit recommendations are managed effectively within Reconciliations. Contributing to support recommendations on changes in operational procedures that relate to Reconciliations functions. Ensuring that escalation limits and reporting lines are established. Ensuring that the correct reconciliations environment is in place in all sites conducting reconciliations (i.e. three levels of control has been established). Centralization of Settlement & Reconciliation, Disputes & Chargeback and Vendor Payments process & Commission Income. Maintaining MIS of Remote Banking & MCB Lite on daily basis of unsettle/ rejected transactions & monitoring reversals are processed within the TAT. Reviewing & monitoring the monthly aged analysis report, to ensure corrective action is being taken to resolve exception items. Identifying reconciliation hot spot formulate and apply resolutions, and monitor to ensure the solution is effective. Co-ordination with the Item Processing Unit for re-posting of rejected transactions. Reconciliation of entries which are outstanding at branch/HO and to respond to them by coordinating with the Branches & finance department. Monitoring all the G/Ls & resolving all the issues regarding Reconciliations. Booking of Accruals & Commission against respective vendor. Assisting Transaction Dispute Unit & Vendors regarding customers complaints. Assisting in Reconciliation of various Card Brands. Monitoring Electronic Fund Transfer B/W MCB card Holders. Assisting Business & Technology in Reference to Customers Satisfaction Regarding Various MCB Branchless Banking Products to ensure Best Financial Services. Maintaining healthy relationship within Banking sectors & partners/vendors. COMPETENCIES / COMPUTER SKILLS: Excellent planner & organizational Skills for single/ Multiple Projects. Excellent time management skills. Fast learner, motivated, ability to Work under pressure hard worker & Smart Worker. Good communication, analytical & interpersonal skills. MS Windows 98, XP, Windows7. MS Office (Efficient use of MS Excel & Typing speed 52 words per minute). Efficient Use of Internet. (Emailing, Browsing & Searching etc.). One year Diploma in Information Technology from New Institute of Data Processing June 2000 July 2001.
- 3. PERSONAL INFORMATION: Marital Status: Single Date of Birth: 25 December 1984 Nationality: Pakistani PROFESSIONAL ACHIEVEMENTS: Quarterly Best Performer Award in Appreciation of Outstanding Quality Service & Customer Satisfaction by MCB Bank Limited Consumer Banking Group in 2007. Assisted Business & Technology for making MCB Bank Consumer Credit Card Data Entry Module & Launched Successfully in 2007. Service Team of the Quarter Oct-Dec 2009 Presented to Card Maintenance Unit HSBC Bank in Appreciation of Outstanding Commitment to Quality Service & Customer Satisfaction. Service Team of The Quarter Oct-Dec '2013 Presented to Settlement & Recon Department in Appreciation of Outstanding Commitment to Quality Service & Customer Satisfaction. Service Team of The Quarter Jan-Mar '2013 Presented to Settlement & Recon Department in Appreciation of Outstanding Commitment to Quality Service & Customer Satisfaction. Assisted Business & Technology in Launching of MCB Lite Card Product as Operational Team Member & Launched Successfully. PROFESSIONAL TRAININGS: Attended One Day Program of IT Security Awareness organized at HSBC Bank Pakistan Head Office. Attended Three Days Program of Banking Operations, Risk Management, Anti Money Laundering & Consumer Product Launch frame work Awareness organized at HSBC Bank Pakistan Head Office. Attended One Day Program of Team Building organized at HSBC Bank Head Office. Attended One Day Program of Alternate Delivery Channel Awareness organized at MCB Staff College. Attend One Day Program of Inter-Personal Communication organized at MCB Staff College. Attend One Day Program of Creativity the Contagious & Right Think organized at MCB Staff College. Appeared in CKAS Test conduct by MCB Bank Limited. Appeared in KYC Test as per State Bank Requirement conduct by MCB Bank Limited. BANKING SYSTEM EXPERTISE: CTL, Prime Report Manager, AS/400, Symbols, HUB Posting system, TEST SYSTEM (UAT) MCB Lite Card, Fundamo, MCB Remote Banking, Credit Card Data Entry Module. REFERENCE: Will be furnished upon request.