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- 1. Richard Boulton 38 St Bernards Close, Broughton, North Lincolnshire DN20 0HS Email: Boultonrik@gmail.com Tel : 07792663132 Linked In : https://uk.linkedin.com/in/boulton-richard-34959396 S U M M A R Y CUSTOMER SERVICE, SALES & COMMERCIAL MANAGER Mar 2016 to Nov 2016 Corrboard UK. My key responsibilities were to manage and develop the internal sales and commercial team, ensuring they achieved both team and individual objectives. To ensure the function was effective & efficient by balancing price, mix, capacity and cost, whilst analysing workmix and order patterns, to maximise throughput contribution. I was the primary contact for both internal and external customers, making sure every customer enquiry was dealt with efficiently and to their satisfaction. I very quickly developed strong working relationships both internally and externally. My responsibilities included managing specific stockholding arrangements & systems whilst supporting both manufacturing & logistics teams. Key Accountabilities:-  Lead the Customer Service department.  To Introduce and maintain measurement and control systems for the sales and commercial process.  Monitor loading capacity in conjunction with production scheduler to ensure volumes were moved to balance production and delivery requirements.  Control the sales admin aspect of the complaints system.  Maintain customer pricing systems in line with actual and standard costs.  Set & Control pricing strategy and influence plant efficiency & utilisation.  Proactively seek out and implement improvements to methods, sytems and procedures.  Carry out team appraisals, development and implement potential training requirements.  Innovation,continuous improvement and customer focus. I Recently obtained my Alcumus Certificate of QMS Internal Auditing. – October 2016, whilst earlier in the year I passed my Nebosh – Health & Safety general certificate – Credit – August 2016. My experience includes, but is not limited to, Customer Service, Production Planning & Scheduling, Transport & Logistics planning, order administration, product movement with warehousing & stocking schemes, stock management schemes, internal QA systems, a sound knowledge of Microsoft packages including excel formula creation & use, pivot tables and access database linking. I recently managed a team of 3 people. Included in my responsibilities for this team were monthly Health & Safety conversations and reporting, absenteeism & return to work procedures, time keeping, rotas and holiday requests, annual and mid-term appraisals. I am a passionate and motivated worker with effective and accurate written and verbal communication skills and excellent attention to detail, complimented by my polite and professional approach to both work and my colleagues.
- 2. In January 2015 I took up running and in August completed my first ever 10k run in York. This year I completed my first half marathon, I also enjoy swimming in my free time. W O R K E X P E R I E N C E WORK EXPERIENCE Senior Steel Scheduler Tata Steel (2013 – March 2016 ) Planning and coordinating steel make schedules based on stock replenishment and order intake requirements for the Scunthorpe, Dalzell and Clydebridge rolling mills. Through data analysis, I calculate and construct weekly production schedules for the mills to execute and ensure customer order fulfilment, whilst optimising internal process schedules. Provision of daily and weekly logistics transport plans for slab movements to both the onsite mill and offsite mills in Scotland via rail and road. Supply Chain Area Manager Tata Steel (2011 – 2013) To oversee the prioritisation co-ordinators, ensuring available resource was focused on the correct priorities to achieve the highest possible levels of customer service. Liaise with both internal and external customers. To ensure stocks of processed, finished and despatched un-invoiced material was managed to optimum levels. Calculate and issue weekly reports for mill Delivery On Time In Full (DOTIF). Create and present slide shows and cockpit reports for monthly review meetings for the mill manager. Conduct customer visits, mill tours and safety inductions. Chair weekly commercial meetings. Update and maintain a designated area as part of a bi-monthly safety audit. Control of import/export documentation. Prioritisation Co-Ordinator Tata Steel (2010 – 2011) To co-ordinate the cutting and supply of slab from the semi finished products area to the plate mill slab receiving bay. To provide mill rolling schedules and prioritise plate manufacture through the finishing end processes, ready for despatch to both U.K. and overseas customers. Schedule the processing end of the mill, to maximise customer satisfaction and maintain stock control through a 24 hour daily forward plan. Liaise with customer services and commercial management teams to ensure customer requirements were understood and met. Meet daily with commercial, logistics and manufacturing teams in order to identify and implement production amendments to the daily schedule and confirm resources were in place to meet requirements. Ensure adequate outbound logistics resource was in place to support current daily and weekly order load. Earlier roles within the company – Details supplied upon request. British Steel / Corus / Tata Steel (1985 – 2010)
- 3. E D U C A T I O N A N D T R A I N I N G North Lindsey Technical College (2016) IOSH Managing Safely – Jan 2016 NEBOSH Health & Safety genral certificate (credit) – Aug 2016 North Lindsey Technical College (1994) Hot Rolling of Plates, (Distinction) North Lindsey Technical College (1985) (YTS) Electric and Electronic Engineering Further Maths Technical Drawing Frederick Gough Comprehensive School - 1984 O-Level Mathematics (B) O-Level Further Mathematics (B) O-Level English Literature (B) O-Level English Language (C) O-Level Chemistry (C). S K I L L S R E F E R E N C E S  Supply Chain management  Planning & Scheduling  Stock Management & Rationalisation schemes  Customer Service  Transport & Logistics  Database linking / Query creation / Macro writing ( Office / Excel )  Data analysis Mark Cunningham, LPB Operations Manager, Scunthorpe Plate Mill : 01724 404040 Mark.Cunningham@longssteel.com Ross Griffin, Managing Director, Swanline Paper & Board. Ross@swanline-pb.co.uk