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Sherif Helmy

Sherif Magd Eldin Ahmed Helmy is seeking a customer service or sales role in banking. He has a BSc in Chemical Engineering from Cairo University and experience in customer service roles at HSBC and as a telesales representative. He is proficient in English and Arabic and has strong communication, analytical, and teamwork skills.

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Sherif Magd Eldin Ahmed Helmy Objective: Customer Service and Sales, Banking. Personal Details - Address: 14 Al Ansar Street, Dokki, Giza, Egypt. - Mobile: 01003828773 - Email: Sherifx1@gmail.com - Date of Birth: 01/01/1989 - Military Status: Exempted - Notice Period: One Month Education 09/2006 – 11/2014 Chemical Engineering, Cairo University, Cairo, Egypt. - BSc. In Chemical Engineering, Faculty of Engineering, Cairo University, Cumulative graduation grade: Pass. - Graduation project: The Use of Waste Ceramic Sludge In The Manufacture of Clay Bricks. (Grade: Very Good) 09/2004 – 06/2006 General Certificate of Secondary Education (G.C.S.E), La Rose De Lisieux Language School. Work Experience Currently: Customer Service Executive – Regional Call Center – HSBC GSC, Smart Village, 6 th of October, Egypt. ( Joined 1 st October 2015 ) Job Description: - To continuously provide high quality over the phone processing service to achieve maximum customer satisfaction within the specified Service Level Agreements. - Serve UAE Personal Banking, Advance and Premier customers by building rapport and showing empathy to customers in line with HSBC’s CS quality targets. - Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
Back office Assignments: 1. One month full time assignment supporting HSBC UAE Account Opening department, checking and rectifying scanned account opening documents by branch staff and verifying CRS (common reporting standards) document sent by customers for Tax reporting, and reporting back to front line staff if discrepancies were found in the paper work. 2. Two weeks part time assignment supporting HSBC Egypt Account Servicing department, acted as checker for KYC form submitted by customer and matching information on form with information put on system by makers, and to work with makers to rectify wrong information on system or communicate to branch if any required information related to the customer is missing. 03/2013 – 03/2014 Telesales Representative, Qtopia Contact Center, Cairo, Egypt. Participated in a number of sales and marketing campaigns for a number of companies in USA, Canada & Australia, to promote wide range of consumer products like GE, ADT & Energy Australia. Language Proficiency - English (Full Professional Proficiency) - Arabic (Native or Bilingual Proficiency) - French (Elementary Proficiency) Computer Skills - AutoCAD Plant (3D plant layout design) - Microsoft Office (Word, Excel, PowerPoint) Personal Qualities - Flexibility to work in different fields, environments and working conditions. - Ability to work under pressure and within team work. - Strong analytical skills. - Strong communication and interpersonal skills. - Ability to acquire new skills and learn new sciences & technologies.

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Cv sherif

  • 1. Sherif Magd Eldin Ahmed Helmy Objective: Customer Service and Sales, Banking. Personal Details - Address: 14 Al Ansar Street, Dokki, Giza, Egypt. - Mobile: 01003828773 - Email: Sherifx1@gmail.com - Date of Birth: 01/01/1989 - Military Status: Exempted - Notice Period: One Month Education 09/2006 – 11/2014 Chemical Engineering, Cairo University, Cairo, Egypt. - BSc. In Chemical Engineering, Faculty of Engineering, Cairo University, Cumulative graduation grade: Pass. - Graduation project: The Use of Waste Ceramic Sludge In The Manufacture of Clay Bricks. (Grade: Very Good) 09/2004 – 06/2006 General Certificate of Secondary Education (G.C.S.E), La Rose De Lisieux Language School. Work Experience Currently: Customer Service Executive – Regional Call Center – HSBC GSC, Smart Village, 6 th of October, Egypt. ( Joined 1 st October 2015 ) Job Description: - To continuously provide high quality over the phone processing service to achieve maximum customer satisfaction within the specified Service Level Agreements. - Serve UAE Personal Banking, Advance and Premier customers by building rapport and showing empathy to customers in line with HSBC’s CS quality targets. - Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
  • 2. Back office Assignments: 1. One month full time assignment supporting HSBC UAE Account Opening department, checking and rectifying scanned account opening documents by branch staff and verifying CRS (common reporting standards) document sent by customers for Tax reporting, and reporting back to front line staff if discrepancies were found in the paper work. 2. Two weeks part time assignment supporting HSBC Egypt Account Servicing department, acted as checker for KYC form submitted by customer and matching information on form with information put on system by makers, and to work with makers to rectify wrong information on system or communicate to branch if any required information related to the customer is missing. 03/2013 – 03/2014 Telesales Representative, Qtopia Contact Center, Cairo, Egypt. Participated in a number of sales and marketing campaigns for a number of companies in USA, Canada & Australia, to promote wide range of consumer products like GE, ADT & Energy Australia. Language Proficiency - English (Full Professional Proficiency) - Arabic (Native or Bilingual Proficiency) - French (Elementary Proficiency) Computer Skills - AutoCAD Plant (3D plant layout design) - Microsoft Office (Word, Excel, PowerPoint) Personal Qualities - Flexibility to work in different fields, environments and working conditions. - Ability to work under pressure and within team work. - Strong analytical skills. - Strong communication and interpersonal skills. - Ability to acquire new skills and learn new sciences & technologies.