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CHUNG Chee Keong (Alex)
Email: alex_chungck@yahoo.co.uk
Cellphone: (+60] 16 – 9640588
https://www.linkedin.com/in/alex-chung-814375b
Confidential
Professional profile
More than 20 years in the mobile telecommunication network systems
design, implementation, operation and maintenance, trouble-shooting,
customer care and training worldwide.
Highly skilled CS NSS Core Expert with management competencies.
Implemented and maintained mobile network systems globally in
Malaysia, China, Philippines, Brazil and Colombia.
Experienced in followingsystems:
- ATCA TAS, MSS and MGW
- DX MSS, HLR/HSS and IPAMGW (Release 4)
- AXE10(BYB202, BYB501)
- RBS883, RBS889 and RBS899M (ETACSCellular Mobile System)
Competencies
 In charge of mission critical (emergency) telecom network (2G, 3G and 4G/LTE) support,
customer care and prevention of code-red issues to ensure that service level agreements
are met/exceeded.
 Diagnosed and resolved networkcritical issues (including remote trouble-shooting and
providing workarounds) involvingthird-parties equipment, multi-vendor network
environment and billing center issues.
 Designed, implemented and managed projects for commissioning, integration of
hardware expansion and softwareupgrade of mobile system networks.
 Created accurate networkusage reports both for sales/marketing purposes and per
customer requirements.
 Integrated new systems with existing systems.
 Designed, developed and customized training courses for implementing and maintenance
of systems switching and radio base station.
 Delivered training for leading edge telecommunication technologies.
 Designed and implemented certificationprocess for system engineering trainers.
Relevant work experience
 May 2005 – July 2016: SeniorCoreCARE SpecialistConsultantforNokia / NSN
Colombia, roles evolvedwith the telecomproject (2G, 3G and 4G/LTE) from
commissioning and integration, software & hardware upgrade to system support for
customer care service.
 May 2004 – Mar. 2005: NetworkSwitchingSystem(NSS)Engineer/ Consultantfor
Nokia Networks Brazil. Networkdesign and software rolloutof upgrades, hardware
installation and subsequent customer care foroperations and maintenance.

Cellphone: (+60] 16 – 9640588
Confidential
 Oct.2001 – Mar. 2004: NetworkSwitchingSystem(NSS)Engineer/ Consultantand
FieldManager forNokia Investment Company, Chia. Networkdesign and software
rollout of upgrades, hardware installation tosupport customer care.
 Feb. 2000 – Sept. 2001: GSM (NSS)and TACS ConsultantforSMART Communication
Inc., Philippines. Consultant forETACS system (Ericssonequipment), GSM system (Nokia
equipment), and NSS divisions on network planning, implementation, optimization and
trouble-shooting & operation solutions. Conducted training for SMART engineers.
 Feb. 1997 – Feb. 2000: CourseDevelopmentProjectTeamLeaderandLearning
FacilitatorforEricsson Academy Malaysia, Malaysia. Developed and conducted TACS
courses and facilitated global customers.
 Mar. 1995 – Feb. 1997: NetworkSwitchingSystem(NSS)commissioningengineer for
Nokia (Malaysia), commissioning, operation and maintenance of GSM network elements.
 Mar. 1992 – Feb. 1995: Technical TrainingExecutive forPerwiraEricsson(Regional
Training Center), Malaysia. Conducted and facilitated courses for the global customers.
Professional achievement
 Customer PerceivedValue (CPV),2014/2015
 Top 3 CRCT/SLA/KPi performance for Customer CARE Support (Electra),2008 - 2010
Professional training
 PROP for Project Manager
 Situation Self-Leadership
 Exceeding the Customer Expectation
 Basic UNIX
 GSM & DX200, System and O&M Courses
 BSS System and O&M Course
 SMSC and VMS Introduction, O&M (VAS)
 Overview of GPRS and WAP
 AXE 10 (BYB 202 & 501) O&M Training for Mobile Networks (GSM and ETACS).
 RBS 883 & 884 O&M Training
Academic qualifications
 Certified Customer ServiceEngineer (CSE) and Emergency Engineer EME), 2013 - 2016
 Certified Nokia/NSN Contractor, 2010
 Certified Nokia/NSN SoftwareChange Management (SWCM), 2009
 Certified TechnicalTrainer (Ericsson),2000
 Bachelor of ElectricalEngineering, University of Newcastle,Australia, 1991
Languages
 English: fluent
 Bahasa Malaysia and Mandarin: conversational
 Spanish: basic

Cellphone: (+60] 16 – 9640588
Confidential
References:
 Mr. Luis Daniel Gonzalez,Nokia Colombia
Solution Manager / Care TechnicalManager (TelefonicaColombia)
Tel. (M): +57 – 316 303 9187
 Mr. Diego Tristancho,NokiaUS / Nokia Colombia
Care Engineer (Senior) / Care TechnicalManager (TelefonicaColombia)
Tel. (M): +1 – 972 400 6668
 Mr. Yap Hai Wai, Nokia(Malaysia) Sdn Bhd
Care Program Manager / Solution Manager (CMO APAC)
Tel. (O): +60 - 3 – 7952 5550
Tel. (M): +60 - 19 - 214 3692
 Mr. Nad A Opiana, SMART Communication Inc.
SE-Core NetworkManager
Tel. (M): +63 – 918 – 949 9287

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