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CV-Phantanminhtien

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Tees Tees
Tees Tees

Phan Tấn Minh Tiến is a 29-year-old Operations Associate with experience in credit analysis, customer service, and issue resolution. He holds a Bachelor's degree in Economics and computer certifications. His work history includes positions at VPBank and Lazada, where he assisted customers and submitted reports. In his personal time, he enjoys volunteering with his church and participating in social activities.

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Full name: Phan Tấn Minh Tiến Date of Birth: 16/12/1992 Address: 100/41, 79 Street, Phước Long B Ward,9 District, Ho Chi Minh City Mobile: 0902528117 Email: phantanminhtien@gmail.com Job title present Operations Associate, Customer Service SWAT EDUCATION & QUALIFICATIONS  Economic Bachelor o Graduated in 05/2013 HCMC Industry & Trade College  Computer Certification - Level B WORKING EXPERIENCE  06/2013 – 05/2014: Credit Officer VPBank. o Receiving loans profile and credit profile necessary a loans from customers. o Submit profile for officer credit VPBank. o Update information on loans for customers, reject or receive loans.  06/2014 – 04/2016 : Associate CS SWAT Executive at Lazada.vn o Call center o Resolving customer complaints o Supporting related invoice issues between the customer and company o Researching a technical issue using our advice and guidance products
o Submit report: call center, backlog issue of customer peding long time, for manager and team leader. o Support issue customer service urgent from Business Process Outsourcing (BPO). SOCIAL ACTIVITIES  2009 – Currently: Catechist for 11-12 years old children at Hoa Hung Church.  2009 – 2015: Organized social activities at S.O.S village in Ho Chi Minh and some events from Church Association. PROFESSIONAL SKILLS & QUALIFICATIONS: o Communications Skills and Listen well. o Analytical and Research Skills. o Computer Skills ( PowerPoint, Excel, Word…) o Interpersonal Abilities. o Problem-Solving, Reasoning and Creativity. o Teamwork. o Honesty, flexibility, hard-working, loyalty, energy and self-confidence. FAVORITES o Watching films, reading books, dancing and listening to music o Playing sports: swimming, volleyball, foofball and rock climbing. REFERENCES Mr Pham Huynh Thien Phu, Manager of Customer Service | Lazada Vietnam. Tel: +84 933016015 ; Email: phu.pham@lazada.vn

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CV-Phantanminhtien

  • 1. Full name: Phan Tấn Minh Tiến Date of Birth: 16/12/1992 Address: 100/41, 79 Street, Phước Long B Ward,9 District, Ho Chi Minh City Mobile: 0902528117 Email: phantanminhtien@gmail.com Job title present Operations Associate, Customer Service SWAT EDUCATION & QUALIFICATIONS  Economic Bachelor o Graduated in 05/2013 HCMC Industry & Trade College  Computer Certification - Level B WORKING EXPERIENCE  06/2013 – 05/2014: Credit Officer VPBank. o Receiving loans profile and credit profile necessary a loans from customers. o Submit profile for officer credit VPBank. o Update information on loans for customers, reject or receive loans.  06/2014 – 04/2016 : Associate CS SWAT Executive at Lazada.vn o Call center o Resolving customer complaints o Supporting related invoice issues between the customer and company o Researching a technical issue using our advice and guidance products
  • 2. o Submit report: call center, backlog issue of customer peding long time, for manager and team leader. o Support issue customer service urgent from Business Process Outsourcing (BPO). SOCIAL ACTIVITIES  2009 – Currently: Catechist for 11-12 years old children at Hoa Hung Church.  2009 – 2015: Organized social activities at S.O.S village in Ho Chi Minh and some events from Church Association. PROFESSIONAL SKILLS & QUALIFICATIONS: o Communications Skills and Listen well. o Analytical and Research Skills. o Computer Skills ( PowerPoint, Excel, Word…) o Interpersonal Abilities. o Problem-Solving, Reasoning and Creativity. o Teamwork. o Honesty, flexibility, hard-working, loyalty, energy and self-confidence. FAVORITES o Watching films, reading books, dancing and listening to music o Playing sports: swimming, volleyball, foofball and rock climbing. REFERENCES Mr Pham Huynh Thien Phu, Manager of Customer Service | Lazada Vietnam. Tel: +84 933016015 ; Email: phu.pham@lazada.vn