Many companies (especially DC-based orgs) are still heavily reliant on antiquated methods of market research. While some value can still be gained from paper surveys, this presentation explains how new technologies allow for unprecedented access into consumer behavior. The presentation draws from two case studies: (1) Cabella's captures feedback at almost every digital interaction and (2) Whirlpool uses market research to inform advertising, marketing and product design.
The presentation was given by Daniel Russell (the Digital Marketing Manager at Go Fish Digital) during the DC Marketing Tech Talks event in May 2016.
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