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Data Collection Six Sigma Case Study

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Kevin Egan
Kevin Egan

Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987 Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network. Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net

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Detailed Data Collections GEAE Account Project Leader: Richard Burton SDL/GB Start Date: May 14, 2002 Master Black Belt: Steven Bonacorsi
Six Sigma in Action Deployment Data Collection Customer Profile – 18,000 seat Aircraft Engines Manufacturing & Service Company Business Problem & Impact Process Capability – Before Current tracking of GEAE end user data conversion details involves both the technicians & customer completing a full 0.16 page of handwritten notes that takes between 2 – 5 minutes of Sigma non-value added production time per call. Measure & Analyze Data Collection: Speed of recording data on all calls was measured. The existing process sigma was 1.5 Root Causes: Antiquated collection methods & the qty of details recorded. Process Capability – After Improve & Control Script used as part of the data backup process, now collects all the critical fields automated, then e-mails details to both 7.0 Sigma customer and support staff. Results/Benefits After the 3 month project, the customer saved US$15.6K, with now zero labor hours applied in the collection of deploy details A savings of US$15.6K in 2002!

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Data Collection Six Sigma Case Study

  • 1. Detailed Data Collections GEAE Account Project Leader: Richard Burton SDL/GB Start Date: May 14, 2002 Master Black Belt: Steven Bonacorsi
  • 2. Six Sigma in Action Deployment Data Collection Customer Profile – 18,000 seat Aircraft Engines Manufacturing & Service Company Business Problem & Impact Process Capability – Before Current tracking of GEAE end user data conversion details involves both the technicians & customer completing a full 0.16 page of handwritten notes that takes between 2 – 5 minutes of Sigma non-value added production time per call. Measure & Analyze Data Collection: Speed of recording data on all calls was measured. The existing process sigma was 1.5 Root Causes: Antiquated collection methods & the qty of details recorded. Process Capability – After Improve & Control Script used as part of the data backup process, now collects all the critical fields automated, then e-mails details to both 7.0 Sigma customer and support staff. Results/Benefits After the 3 month project, the customer saved US$15.6K, with now zero labor hours applied in the collection of deploy details A savings of US$15.6K in 2002!