Data insights for ASI Complaints in 2024
- 2. 2 | COMPLAINTS COMPLAINTS IN 2024 44 Complaints submitted 32 about CABs 12 about ASI 8 rejected/withdrawn 11 accepted for investigation/DD 1 rejected/withdrawn 24 accepted for investigation
- 3. 3 | COMPLAINTS COUNTRIES IN WHICH COMPLAINTS WERE SUBMITTED 5 Ireland 4 Sweden 2 USA 1 Brazil 2 China 2 India 2 United Kingdom 3 Australia 1 Indonesia 2 Guatemala 1 South Africa 6 Denmark 4 Spain 1 Portugal 1 Zimbabwe 1 Estonia 1 Switzerland 1 Panama 1 Poland 1 Pakistan
- 4. 4 | COMPLAINTS COMPLAINTS ABOUT CABs PER CERTIFICATION SCHEME accepted for Investigations 2 4 withdrawn by Complainant 2 rejected after Initial Review 2 rejected after Appraisal 22 accepted for Investigation 30 RSPO FSC
- 5. 5 | COMPLAINTS COMPLAINT INVESTIGATION ABOUT CABs Topics of Complaints: CAB Complaint handling / investigation CAB failure to detect HCV damage CAB failure to detect labor issues CH disputing CAB-issued NCs Recommendations: NCs against the CAB Clarification on FSC normative requirements 8 closed 2 withdrawn 14 ongoing 8 reports recommended NCs
- 6. 6 | COMPLAINTS COMPLAINTS ABOUT ASI 11 accepted for investigation/DD 1 rejected Topics of Complaints: ASI not following own procedures ASI personnel behaviour Dispute of ASI normative interpretation. ASI not accepting languages other than English Recommendations: Competence training for Assessors Correction of ASI Assessment reports Changes to next version of Complaints procedure