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David Harper CV - 2015
- 1. David Harper Curriculum Vitae Page 1 Curriculum Vitae: David Harper Contact Details: Mobile: 0401 990 308 Email: david.harper@tpg.com.au Career Summary & Goals An Information Technology (IT) Services Manager and engineering professional with 20+ years of experience. Roles have included resource management, architecture, engineering and support of computer systems across many technologies and industries in the corporate sector and recently small business. With exceptional coordination and communication skills I really enjoy the challenge of developing new business, building cohesive, productive and highly motivated teams. Team members have been from diverse cultural backgrounds, geographical locations and many have originated from the 20+ company mergers I have been involved with. Customers were of local, regional and global origins. With a well established career in management in the IT field including proven leadership in community-based sporting programs, I am seeking career development opportunities which encompass my talents in management, client relationship and business development for corporate, small to mid-sized businesses, not for profit and community organisations. With a passion for building cohesive and productive teams, ensuring a strong sense of collegiality and fostering relationships between clients and providers, I am able to make significant contributions to leadership/relationship roles in the corporate and community sectors. Skills & Competencies  Management Roles & Skills: Operations/Engineering & Development Teams, Service Delivery, Client Relationship, Resourcing, Company Mergers, Project, Team Building, ITIL, Quality Accreditation, OH&S, Networking/Collaboration, Financial/P&L, Pre-Sales (RFI/RFPs), Budget & Remuneration, Succession Planning, Interviewing & Hiring, Mentoring and Performance Reviews, Business Analysis, Change Management, Release Management, and Project Management Methodologies (Agile, PMBOK & PRINCE2) including Risk Management.  Computer Systems: Mainframe, Midrange & Desktop including Microsoft & Apple Products & OS, Networks, SAP Modules, Anti Virus, Firewall, Unix, VMWare, Citrix, VPN & CRM Systems.  Collaboration/Email Systems: Cloud Services including Office 365 administration, Lotus Notes, Microsoft Exchange, SharePoint, Web Publishing/Hosting with cPanel & Multiple Instant Messaging Systems including mobile and social media networks. Mobile devices including iPhone, Android, Windows and Blackberry.  Audio Visual / LED Display Technologies: Engineering & Deployment of Large LED Display solutions with multi-media devices to play client’s content P4, P5, P6, P10, & P12 LED Panel, LED Foldable, LED Awnings and LED Clear displays. LED Display brands included Luxon, Onumen & Unilumin Professional History IT Consultancy for small businesses Jun 13 – Current IT Manager Nov 13 – Sep 14 Fleetmark Group Supplied IT Management and Consultancy to all business arms of the Fleetmark Group. In this position I had two main roles, the first serving as the IT Manager overseeing the current, and, planning future, businesses IT systems, including managing the relationship between the business and their IT services provider. Solution milestones included fibre optic internet connection upgrade, wireless access points throughout the offices and factory, deployment of large industrial printers with ripping software and the introduction of a CRM system to replace spreadsheets. The second role was that of a Solutions Architect / Engineer for a new business venture involving LED display signage solutions. With my IT background I was required to architect and configure all hardware and software required for a complete solution of LED displays for purchase and hire.
- 2. David Harper Curriculum Vitae Page 2 IT Consultant & Business Development Manager Jun 13 – Sep 13 Telstra Business Centre Bayside & Bridged Networks Engaged as an IT Consultant for small business. In the role, I have assessed and supplied recommendations to the business structure of the IT Sales, Engineering & Operations Departments. Worked as a Service Delivery and Client Relationship Manager for new and existing clients which involved the governance for the day to day running of services and planning for the future. This also included creation of ITIL based structures from Pre Sales all the way through to delivery of projects and ongoing cloud services including ticketing via Telstra’s CRM Tool CommTrak. I also revised, created and documented SLAs, Policies & Procedures, Job Descriptions, Invoicing Process, Sales Process Workflow, Escalation & Resolution Process, Staff Creation, Modification & Termination Checklists and Staff Induction Manual. Data Centre Transformation Resource Manager Jun 11 – May 12 Program Model Office (Asia Pacific) - Hewlett Packard (Contractor) Hewlett Packard Enterprise Services (HPES), is a global business and information technology services company which is an arm of Hewlett Packard (HP). HP is the world’s largest IT company with annual revenues of more than $127 billion and 324,000 employees, doing business with over 2,000 clients in more than 170 countries. Responsibilities: HPES was tasked with transforming 32 data centres down to 4 in the Asia Pacific Region for all its major clients. My role included working with the architects and major stake holders to identify and implement over a 100 resources that were required over a 2-3 year period. In this role, I had to create job descriptions for roles varying from senior architects, engineers, project managers, schedulers and business analysts through to support staff. I was responsible for the external advertisement of these roles, conducting multi-stage interviews, hiring and on- boarding these new staff. Originally hired on a 6 month contract, I received a 6 month extension due to the ongoing requirement for further project consultancy and the management of the staff on this data centre consolidation project. Achievements:  Interviewed over 120 staff and hired 70 with 0% turnover in the first 6 months.  Resource Management of these 70 staff including production of work utilisation reports and forecasting workload.  Created workflow systems for recruitment that included job descriptions, secure areas for staff’s CVs, interviewing reports for successful candidates and a repository of those CVs of candidates that might be suitable for other areas of business within HP. Engineering & Messaging Manager – Asia Pacific Feb 04 – Mar 10 EDS Australia (Feb 04 – Nov 09) / Hewlett Packard (Nov 09 – Mar 10) Electronic Data Systems (EDS), that defined the IT outsourcing business when it was established in 1962 and was a global business and technology services company. In 2009 HP acquired EDS for $13.9 billion USD. As of 2009, EDS employed 139,000 people in 64 countries. Responsibilities: I managed multiple teams, each constituting up to 30 staff that engineered and supported server platforms on Windows, VMWare, Unix, Citrix and Email / Collaborative Systems (Microsoft Exchange, Lotus Notes and Sharepoint) throughout Asia Pacific. I thrived upon the challenge of building cohesive and high achieving units with members from diverse cultural and technical backgrounds. I was the driving force behind the implementation of, and adherence to, Quality Management Systems for engineering teams which resulted in ISO9001 accreditation
- 3. David Harper Curriculum Vitae Page 3 across Australia. The clients my teams supported spanned across many industries including GM, Fonterra, Kraft, Bank of Queensland, CBA, Westpac, GMAC, Bristol Myers Squibb, Tabcorp, Australian Taxation Office, Vic Roads, DAFF (Department of Agriculture, Fisheries and Forestry), Customs, Shell & the Singapore Government. I learnt a great deal with regard to the strategies and challenges of merging staff in large corporations, playing a significant role in the restructure of EDS and HP Engineering Teams in the Asia Pacific region. Specifically, I managed the transition of over 200 staff from EDS to HP which included consolidation and relocation of computer systems, real estate and staff. I found my involvement in the downsizing of staff across different geographical locations and my role as the OH&S Manager of 750 staff of EDS in Victoria, Australia extremely challenging and further emphasised the value of being intuitive and compassionate with regard to employees’ requirements and desires. All of these challenges were surpassed due to my superior project management and coordination skills. Achievements:  Recruited, trained and established a high performing Asia-Pacific messaging team that included email, instant messaging and collaborative technologies across multiple platforms.  Major involvement in the setup and running of many best shore teams throughout Asia Pacific including India, China, Malaysia and New Zealand.  Instigated, project managed and coordinated the delivery of additional projects to existing accounts generating revenue in excess of $4 million  Implemented $200k of cost savings for telephony charges for EDS Australia  Continually worked on and supplied staff for new bids which included successful account start ups ranging from $150 million to over $1 billon accounts.  Created a workflow system to inform senior management of staff’s utilisation of work hours vs contractual deliverables. 80% staff utilisation expected but had team continually delivering at over 100% utilisation. Client Delivery Manager and Solutions Architect Oct 00 – Feb 04 General Motors Asia-Pacific Account - EDS Australia Responsibilities: Based upon the expertise I gained in EDS Europe, I was promoted to a Solutions Architect for EDS Australia on the General Motors Holden (GMH) account. My directive was to introduce the latest technologies to GMH, a task which I found both testing and rewarding. In consultation with my counterparts at GMH, I continually provided proposals to supply solutions as per GMH’s request. The largest of which resulted in the management and coordination of consolidating messaging and database delivery of Lotus Notes/Domino Services and Internet Web Browsing Services for clients in over 10 countries throughout Asia Pacific. I managed over 25 staff, over a 3 year period, to implement the solution successfully in various stages and I took great pride in the achievements of my team and overall success of the project. I also played a significant role in the transition of the Korean car manufacturer Daewoo into GMH. Achievements:  Designed and implemented modification of email and collaboration systems, including consolidation of hardware and resources throughout the Asia Pacific Region to be inline with US and European standards. This included consolidating over 100 servers to 15 servers allowing for growth of up to 10,000 users.  Designed solutions to integrate Daewoo’s computer systems and data into GMH’s computer systems over a 3 year period. This involved many systems including Network, Messaging & Collaboration and File and Print systems.  Designed and implemented Web promotion systems for many of Holden’s departments and businesses.  All achievements were met due to my superior coordination and project management skills.
- 4. David Harper Curriculum Vitae Page 4 Operations Manager July 98 – Oct 00 E.Solutions Messaging & Collaboration Services - EDS Europe (UK, Belgium & Germany) Responsibilities: In 1998, I took up an Expat position in EDS Europe and thus moved from Australia to the UK. I initially worked in a team to design, consolidate and deliver a new messaging & database system in Lotus Notes/Domino for EDS Europe internally. Over 12 countries, 200 servers and 45,000 staff’s mail files had to be deployed throughout Europe. With exceptional communication skills and an ability to motivate and galvanise teams, I was promoted to Operations Manager of 30 staff located in the UK, Belgium & Germany and travelled within Europe on a weekly basis. My team of 30 then worked closely with 2 other teams to form 1 collaborative team of 100 strong engineers. I thoroughly enjoyed the challenge of bringing together this somewhat dysfunctional unit and transgressing the cultural and geographical barriers that were evident. I gained valuable insight into international processes and business directive and the experience was enriching. Customers included BP, Vauxhall, Opel, Coca Cola, SKF, GMAC & MATEV. Achievements:  Established a cohesive and highly productive European Messaging Team comprising members from culturally and geographically diverse backgrounds  Improved the email infrastructure in Europe to reduce delivery times from 5 hrs to 5 mins  EDS Excellent Service Award in recognition of work with the BP account Team Leader & Systems Engineer May 94 – Jul 98 Ongoing Services, Asia Pacific Collaborative Services and Technology Team – EDS Australia Responsibilities: After 5 years as a Lead Computer Operator, I was asked by my management to complete the 3 year Systems Engineer Development Program which involved an intensive 4 month training component in the US. Whilst both demanding and challenging, such an experience instilled confidence in my abilities and a desire to enter into a management role. Upon returning to Australia, I was appointed as a Team Leader for engineers supporting and developing email systems for Holden, SAAB, ABN AMRO, GMAC, Isuzu and Reckitt & Colman clients. Achievements:  Graduated from the EDS Internal Systems Engineer Development Program in Michigan, US  Successful deployment of Lotus Notes services and systems for Reckitt & Colman where I spent many months working in India, Singapore, Thailand, Hong Kong, Malaysia New Zealand and Australia as the only deployment engineer. Lead Scheduler and Computer Operator Apr 89 - May 94 Production Control Group – EDS Australia  UCC7 / CA-7 / Control M Lead Scheduler and Computer operator on JES2/3 including TSO using JCL Professional Development & Training Leadership Foundations & Management Essentials - EDS 2007 Senior Leadership Assessment Course - EDS 2005 Project Management & Leadership Excellence - EDS 2000 Lotus Notes/Domino Sys Admin & App Dev Course I + II - Com Tech 1997 Systems Engineer Development Program, EDS Michigan USA 1994 - 1997
- 5. David Harper Curriculum Vitae Page 5 Referees - supplied upon request Volunteer History Centre Coordinator & Coach– AFL Auskick Oct 08 – Oct 14 Parkdale Auskick Most recently I have been a volunteer for the AFL Auskick program where I coordinate 30 adult volunteers that supply coaching, events and sponsorship activities for the running of clinics for over 280 children. I find this type of volunteer work very rewarding and thoroughly enjoy the community involvement and seeing our children gain a love of sport, grow in confidence, form new friendships and, most importantly, have fun. Responsibilities:  Manage a team of 30+ volunteers which includes Year Level Coordinators & Coaching Staff, Events & Sponsorship Committee, Safety Manager and First Aid Officers  Responsible for 280+ children from the ages of 4 – 12  Creation of a Training Program for 16 clinics  Working with Local Senior Football clubs to arrange for ½ time grid games each month  Creation and Ongoing Management/Support of AFL Registration / Sporting Pulse Website, Parkdale Auskick Website, News Letters, weekly email and Twitter  Management of Financials and Equipment  Management of visits for Auskickers to play on MCG or Etihad Stadium each year  Management of Super Clinics for Collingwood and St.Kilda FCs for age group training with AFL players  Working with Local Council and Local Junior Football Club for the use of club rooms and amenities.  Arranging and organising committee club meetings for pre, mid and post season. Achievements:  AFL Auskick Regional Coordinator of the Year Award Winner in 2009  AFL Auskick Regional Volunteer of the Year Award Winner in 2012  AFL Auskick Regional Centre of the Year Award Winner in 2013  Successfully organised an Auskick Super Clinic for the St.Kilda Football Club in 2009 with players and 600+ children and for the Collingwood Football Club in 2010 & 2011 with players and over 800+ children.  Successfully organised an Auskick Grid Game for 60 children at the MCG in 2012, 56 children at the MCG in 2011, 44 children at Etihad Stadium in 2010 and 24 children at the MCG in 2009  Arrange delivery of 280+ Auskick Registration packs, participation certificates and medals every year.  Raised over $15k in 2010 - 2012 via sponsorship, donations, raffles and fund raisers, this has been increased from $2k in 2009.  Recognised by the Kingston Council for my voluntary services in the local community and invited to the 2010 & 2011 Mayoral Appreciation Evening at the Kingston City Hall.  Worked on initiatives with AFL Victoria and the National Auskick Program on a range of subjects from sponsorship/fundraising activities, Website enhancements, kindergarten initiatives, reporting and spreadsheet templates for coordinators.  Worked with AFL Victoria staff on training 45 SEDA students for AFL Coaching accreditation in 2011. Junior Sports Coach & Committee Member Jan 13 – Present  Mordialloc Braeside Junior Football Club & Mordialloc Junior Cricket Club