More Related Content
What's hot (20)
Viewers also liked (8)
Similar to David Holder Resume 2016 (20)
David Holder Resume 2016
- 1. D A V I D H O L D E R 1713 Ashley Downs Dr Apex, North Carolina , United States 336-963-1579 dholder1006@gmail.com P R O F E S S I O N A L E X P E R I E N C E NetApp RTP Commercial Enterprise and Federal Sales Support Representative/SoftwareLicense Technician July 2015 – Current  Work directly with NetApp’s Named Account Teams helping assist on larger deals and driving smaller deals end to end  Effectively manage the West Coast pipeline, accurate forecasting, high attention to quality, and driving customer satisfaction  Involved in NetApp Global Solutions, Quote to Invoice Operations, and Sales Operations to improve the overall experience of Sales and Support across NetApp  Drive Sales growth within a Territory by working directly with NetApp’s Account Teams, Customers, and Business Partners  Upsell existing opportunities by selling Multi Year, higher levels of Support, and cross sell product lines  Create and edit Quotes in quoting interface (SFDC)  Meet and Exceed sales and close rate quotas each quarter  Successfully manage customer escalations and drive NetApp’s Customer Retention program by offering a superior level of service  Manage the entire pipeline of the software license entity of the business (35-40 request daily)  Ensure all requests are met prior to or by the 7-10 day completion expectation (averaged a 2-3 day return)  Utilized tools to research and assist in the conversion of one mode to another (eBI,ORACLE, Equalizer Tool)  Partner with System Engineers to correct hardware and software issues on customer site  Train and assist new team members on the software license technician role BJ'S MEMBERSHIP CLUB, BURLINGTON, NORTH CAROLINA UNITED STATES Sr. Operations Manager, Jun 2012 – May 2015  Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.  Analyze financial statements, sales reports, and other performance data to measure productivity in order to goal sales achievement and to determine areas needing cost reduction and sales program improvement.
- 2.  Manage staff productivity and prepare work schedules for staff of 100+ employees.  Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase cost efficiency.  Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, such as Regional Director, VP of sales and staff members as necessary.  Determine staffing requirements, interview, hire and train new employees, and oversee personnel processes.  Plan and direct activities such as sales promotions, marketing coordinating with Regional Marketing Director and other department heads as required.  Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.  Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.  Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.  Customer follow-up calls for customer and or store complaints.  Warm call for follow-up on potential memberships and non-renewal memberships. FOOD LION, RALEIGH, NORTH CAROLINA UNITED STATES Store Manager, Apr 2005 – Jun 2012  Oversee activities directly related to making products or providing services.  Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.  Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.  Manage staff, preparing work schedules and assigning specific duties.  Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.  Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.  Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.  Plan and direct activities such as sales promotions, coordinating with other department heads as required.  Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.  Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.  Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- 3.  Direct non-merchandising departments of businesses, such as advertising or purchasing.  Plan store layouts or design displays. LOWE'S HOME IMPROVMENT, ASHEBORO, NORTH CAROLINA UNITED STATES Sales Manager, Jan 2002 – Apr 2005  Resolve customer complaints regarding sales and service.  Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.  Determine price schedules and discount rates.  Review operational records and reports to project sales and determine profitability.  Monitor customer preferences to determine focus of sales efforts.  Prepare budgets and approve budget expenditures.  Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.  Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. E D U C A T I O N EASTERN RANDOLPH,, NORTH CAROLINA UNITED STATES High School Diploma, May 1994 A D D I T I O N A L S K I L L S  SFDC  SAP  eBI  ORACLE  Microsoft Excel  Microsoft Word  Time Management  Training and Delegating  Proficient in Productivity  Detailed Oriented and Organized  Cost Efficiency and Streamlining  Expert Verbal and Written Communication