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Daviker - Cloud Contact Centre

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Nigel James Solutions to Rely On

Cloud Contact Centre (CCC) is a true cloud-based multi-channel contact centre solution that provides advanced features, resilience, and voice quality without requiring any on-site hardware. CCC offers flexibility to scale the number of agents up and down as needed, easy implementation within days, and 99.999% availability through co-location within BT's core network. For a single, competitive monthly fee per agent, businesses gain access to all CCC features and capabilities with no large upfront capital costs.

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Contact centres increasingly need the commercial and operational agility that cloud software delivers but you also need the advanced features, resilience and voice quality associated with traditional on premise solutions. Our Cloud Contact Centre (CCC) is true cloud - meaning that you have no hardware on site and you have no limitations of capacity. It blends advanced cloud contact centre innovation and features with the resilience and scalability of BTs core network; giving you the flexibility and peace of mind you need. Cloud Contact Centre will improve your contact centre by giving you access to features our competitors would charge you heartily for. With advanced features, no capex, and a single integrated, highly competitive licence price, CCC is perfect for any business running a contact centre. Cloud Contact Centre. The multi-channel contact centre solution. Daviker.co.uk 0800 458 22 22 Quick & Easy Implementation. Unrivalled Resilience. We can deliver CCC in days, not months. Our solution is quick and easy to implement thanks to its Cloud nature and our friendly and intuitive user interface. In the time it takes to arrange a demonstration of a traditional on premise solution, we can have delivered your first calls. CCC is co-located within BTs core network and interconnects directly with the BT internet backbone. CCC is delivered from two UK based nodes each offering high availability with geo resilience and no single point of failure. What does all that mean? It means we can deliver 99.999% availability. Key Benefits: Clear and Simple Pricing. You have no hardware on site and you have no limitations of capacity. CCC scales with your requirements allowing you to have 10 agents on Tuesday and 25 on Wednesday and back to 10 on Thursday, youll only be billed for what you use. All your staff need is an internet connection and a web browser and they can access Cloud Contact Centre from home, at work or at remote offices. CCC is True Cloud. We charge a fixed price per agent per month plus the cost of your phone calls. Its as simple as that. We have a single price that includes all our features providing you with complete financial clarity and no hidden extras. CCC allows you to get a feature rich contact centre solution with no capital outlay and low monthly costs. All this for one monthly fee, based on the actual number of agents you used. 99.999% 贈X.XX BT
How we will support your investment. At Daviker we believe our customers need support whilst using technology, rather than the other way round. Thats why we only have a customer support team, staffed by friendly technical people with a keen customer service focus. Were proud of our customer support team and the way they help Daviker customers 24/7. Daviker.co.uk 0800 458 22 22 Features: Multi-channel contact centre solution handling voice, email, SMS and chat. True cloud system - no hardware on site and no limitations of capacity. Only billed for what you use. Lives inside the BT Cloud, no need to worry about back-ups or resilience. No installation of software and no equipment on site. Hit our URL and everything will be there waiting for you. A PC, IP phone or a landline number is all you need. Can handle practically unlimited calls and users. Can be set up quickly and into your contact centre NOW - not in a week or months time. Advanced IVR features such as - Golden Ticket, comfort messages and position in queue. PCI compliant and IVR payment gateway. Real time dashboard and historical reporting suite. Single Solution. CCC delivers all the features you need to run an Inbound or Outbound Contact Centre under one highly competitive licence price. Contact Centres receive financial clarity and wont pay anything extra for communication channels, reports, change requests or service costs. Quick Simple Installation. CCC is implemented in hours so your customers quickly start realising the value of new features, new channels to market and new mcommercial terms. Everything runs from the cloud, so no new hardware is required and all features are accessed via a secure, easy to use web portal. 24/7 support - 93.9% of calls answered in under 10 seconds Web-based training Product updates Face-to-face account management Performance and compliance reviews Workshops 贈0 Offer Your Customers More: Can your Contact Centre scale from 1 - 100 within minutes? I can have as many agents as I need, anywhere I want them. CCC gives me total flexibility.

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Daviker - Cloud Contact Centre

  • 1. Contact centres increasingly need the commercial and operational agility that cloud software delivers but you also need the advanced features, resilience and voice quality associated with traditional on premise solutions. Our Cloud Contact Centre (CCC) is true cloud - meaning that you have no hardware on site and you have no limitations of capacity. It blends advanced cloud contact centre innovation and features with the resilience and scalability of BTs core network; giving you the flexibility and peace of mind you need. Cloud Contact Centre will improve your contact centre by giving you access to features our competitors would charge you heartily for. With advanced features, no capex, and a single integrated, highly competitive licence price, CCC is perfect for any business running a contact centre. Cloud Contact Centre. The multi-channel contact centre solution. Daviker.co.uk 0800 458 22 22 Quick & Easy Implementation. Unrivalled Resilience. We can deliver CCC in days, not months. Our solution is quick and easy to implement thanks to its Cloud nature and our friendly and intuitive user interface. In the time it takes to arrange a demonstration of a traditional on premise solution, we can have delivered your first calls. CCC is co-located within BTs core network and interconnects directly with the BT internet backbone. CCC is delivered from two UK based nodes each offering high availability with geo resilience and no single point of failure. What does all that mean? It means we can deliver 99.999% availability. Key Benefits: Clear and Simple Pricing. You have no hardware on site and you have no limitations of capacity. CCC scales with your requirements allowing you to have 10 agents on Tuesday and 25 on Wednesday and back to 10 on Thursday, youll only be billed for what you use. All your staff need is an internet connection and a web browser and they can access Cloud Contact Centre from home, at work or at remote offices. CCC is True Cloud. We charge a fixed price per agent per month plus the cost of your phone calls. Its as simple as that. We have a single price that includes all our features providing you with complete financial clarity and no hidden extras. CCC allows you to get a feature rich contact centre solution with no capital outlay and low monthly costs. All this for one monthly fee, based on the actual number of agents you used. 99.999% 贈X.XX BT
  • 2. How we will support your investment. At Daviker we believe our customers need support whilst using technology, rather than the other way round. Thats why we only have a customer support team, staffed by friendly technical people with a keen customer service focus. Were proud of our customer support team and the way they help Daviker customers 24/7. Daviker.co.uk 0800 458 22 22 Features: Multi-channel contact centre solution handling voice, email, SMS and chat. True cloud system - no hardware on site and no limitations of capacity. Only billed for what you use. Lives inside the BT Cloud, no need to worry about back-ups or resilience. No installation of software and no equipment on site. Hit our URL and everything will be there waiting for you. A PC, IP phone or a landline number is all you need. Can handle practically unlimited calls and users. Can be set up quickly and into your contact centre NOW - not in a week or months time. Advanced IVR features such as - Golden Ticket, comfort messages and position in queue. PCI compliant and IVR payment gateway. Real time dashboard and historical reporting suite. Single Solution. CCC delivers all the features you need to run an Inbound or Outbound Contact Centre under one highly competitive licence price. Contact Centres receive financial clarity and wont pay anything extra for communication channels, reports, change requests or service costs. Quick Simple Installation. CCC is implemented in hours so your customers quickly start realising the value of new features, new channels to market and new mcommercial terms. Everything runs from the cloud, so no new hardware is required and all features are accessed via a secure, easy to use web portal. 24/7 support - 93.9% of calls answered in under 10 seconds Web-based training Product updates Face-to-face account management Performance and compliance reviews Workshops 贈0 Offer Your Customers More: Can your Contact Centre scale from 1 - 100 within minutes? I can have as many agents as I need, anywhere I want them. CCC gives me total flexibility.