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i-Governance for
Local Economic Development
i-LED
NAGA CITY, CAMSUR
JOHN G. BONGAT
Mayor, Naga City
Global Public Innovations Conference
October 4, 2013, Crowne Plaza Manila
Information Technology & e-Governance
General Theme
Application of computers and telecom equipment
to store, retrieve, transmit and manipulate data
(hardware & software)
IT
e-Gov
Application of ICT for delivering government
services in order to make them available to citizens
in a convenient, efficient and transparent
manner
i-LED Program of the City Government of Naga
Specific Theme
i-Governance for Local Economic Development
i-LED
LED
i-LED Program of the City Government of Naga
Specific Theme
Good
Governance
Making better decisions towards better services and
quality of life for all
LED
i-LED Program of the City Government of Naga
Specific Theme
i-Gov
Use of ICT tools for good governace particularly
thru 3 is:
i -nfo openness (transparency & accountability)
i -nteractive engagement or i -nclusive decision-
making (consultative dialogue)
i -nnovative management (responsiveness)
Started in 2001, institutionalized through Ordinance 2002-063
i-LED Program of the City Government of Naga
Specific Theme
i-GovLED
Building up economic capacity of an area to
improve the quality of life for all
Naga’s i-LED Vision-Mission Statement
A city that uses ICT as an effective tool to improve
the quality of life for all
Where we want to be
Consistent with the city’s philosophy of GROWTH
WITH EQUITY or inclusive development
Naga’s i-LED Vision-Mission Statement
ICT Tools 3 isInfo Access
Better Service
Delivery
Improved
Quality of Life
How to
get there
To develop user-friendly ICT tools that can
effectively and efficiently touch base with the
constituents who enjoy not only easy access to
information about government decisions/policies
but also greater opportunities for inclusion or
participation in decision-making processes towards
better services
1. Citizens’ Charter – a
guidebook on 140 key services
a. Steps, Response time,
Responsible Personnel (SRP)
b. Documentary Requirements (if
applicable)
c. Schedule of Fees (if applicable)
d. Location maps
New innovations:
e. Organizational Chart
f. Target-Result Table
g. Cost per Service (i-Serve
Ordinance as Budgeting,
Accounting and Procurement
Tool)
? 1st edition launched in 2001
? 2nd edition released in 2004
? 3rd edition, both analog and digital,
came out in 2009
? Reassessment underway towards 4th
edition to be released in 2014
i-nformation Openness Features
Info openness = transparency & accountability
a. Budget, finances, bidding and
procurement since 2001, way
before DILG required the same for
Seal of Good Housekeeping
b. Sanggunian Ordinances and
Resolutions
c. Naga City Official Gazette since
July 2010 to present (EOs, AOs,
Proclamations, Ordinances,
Resolutions)
d. Naga SMILES Magazine (chronicles
activities)
e. Naga SMILES FB Fan Page (15,365
followers as of October 2, 2013)
i-nformation Openness Features
Info openness = transparency & accountability
2. Posting in City Website (rebranded
as Naga SMILES website in January
2011)
a. Solicit comments on Agenda of SP
Session, committee and public hearings in
the new SP Facebook Fan Page
b. Engage local enterprises, institutions,
individuals and enthusiasts in developing
their own contents, and linking the same
to naga.gov.ph, being the topmost link in
any query about Naga
i-nteractive Engagement/i-nclusive Decision-
Making Features
1. Involves the use of social media to:
2. Additional Access Mechanisms
a. Cyberschools/Cyberbarangays
b. E-Skwela Centers in 12 brgys.
c. Resource Center for the Blind
d. Infoboard/SMS Services
e. Naga SMILES available on Android phones
Business One-Stop-
Shop
? Used to be 7 steps and 7 signatories
? Steps trimmed down to 5 – BPLS (required by DILG)
?then now down to 4 steps and 2 signatories due to E.O.
2012-017 (Business One-Stop Shop, dated 7/27/2013) and E.O.
2012-016 (Joint Inspectorate Team, dated 7/20/2013)
Business Registration
Zoning, Building, Fire, Sanitary
Print Bill
i-nnovative Management Features
Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
Business One-Stop-
Shop
? Generated 13% more revenues compared to same
period (January 2-20) last year (P153M in 2013 and 135M
in 2012)
Business Registration
Zoning, Building, Fire, Sanitary
Print Bill
i-nnovative Management Features
Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
? Service quality application
that records, monitors and
evaluates the delivery of
basic services to the
“poorest of the poor”
? 32,000 on record,
integrates with DILG’s
CBMS
? Led to more services for
the underprivileged
i-nnovative Management Features
Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
i-Serve
GIS for Health
Monitoring
? Grew from the city’s use of GIS for land use
planning and disaster mitigation
? Allows targeted health interventions during
outbreaks
Dengue Cases
May 2012
196 cases
June 50%
July 12%
August (25%)
September (72%)
i-nnovative Management Features
Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
Central Communications
Center/Helpline 3000
? Peace and order and public safety initiative that includes
the city government, PNP, BFP, barangays and government
and private health service/emergency response providers
? Receives communications thru land and mobile lines, SMS
and radio messages regarding potential emergencies
? Monitors incidents through CCTV cameras
? Conducts radio netting, every 9PM, together with
the police and barangays to monitor public safety
situation
? Resulted to a 5 to 10 minute response time to
emergencies by a composite team
i-nnovative Management Features
Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
? Tracks possible disasters (Typhoon2000 and
Project NOAH) and broadcasts messages
(including SMS) resulting in zero casualty during
disasters
? Also receives requests for and comments on
services; and forwards them to the relevant
offices in no more than 24 hours towards a
time-bound interactive complaint-response
tracking system
Central Communications
Center/Helpline 3000
Innovative Management Features
Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
As part of engagement to spur local economic
development and enhance service delivery, makes
databases available online
? Business permits and downloadable forms
? Real property information
? Library Catalog
? GIS health information
? Traffic advisories
? New feature: online payment (initially real
property & business taxes by 2014)
Online
Databases
i-nnovative Management Features
Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
Library Catalogue
Business Tax Assessment
Real Estate Tax Assessment
RESULTS
2012 MOST COMPETITIVE
CITIES IN THE PHILIPPINES
#1 IN INFRASTRUCTURE
ADJUDGED BY THE NATIONAL
COMPETITIVENESS COUNCIL
OF THE PHILIPPINES
RESULTS
2012 BEST CITY IN eGOV
CUSTOMER EMPOWERMENT
ADJUDGED BY THE DEPARTMENT OF THE
INTERIOR AND LOCAL GOVERNMENT & THE
NATIONAL ICT CONFEDERATION
OF THE PHILIPPINES
MUCH IMPROVED FISCAL INDEPENDENCE
(least dependence on IRA)
2010 – 19th among provincial cities nationwide
2011 – 9th out of 127 provincial cities nationwide
1st BPO EXPANSION SITE
OUTSIDE OF NCR
2012-2013
NEXT WAVE CITIES
OPERATION WILL COMMENCE
THIS OCTOBER 2013; TO EMPLOY
5,000 PERSONNEL BY 2015
AS ADJUDGED BY THE DOST &
BUSINESS PROCESS ASSOCIATION OF
THE PHILS.
RESULTS
RESULTS
DIOS MABALOS!
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i-LED (i-Governance for Local Economic Development) Naga City

  • 1. i-Governance for Local Economic Development i-LED NAGA CITY, CAMSUR JOHN G. BONGAT Mayor, Naga City Global Public Innovations Conference October 4, 2013, Crowne Plaza Manila
  • 2. Information Technology & e-Governance General Theme Application of computers and telecom equipment to store, retrieve, transmit and manipulate data (hardware & software) IT e-Gov Application of ICT for delivering government services in order to make them available to citizens in a convenient, efficient and transparent manner
  • 3. i-LED Program of the City Government of Naga Specific Theme i-Governance for Local Economic Development i-LED LED
  • 4. i-LED Program of the City Government of Naga Specific Theme Good Governance Making better decisions towards better services and quality of life for all LED
  • 5. i-LED Program of the City Government of Naga Specific Theme i-Gov Use of ICT tools for good governace particularly thru 3 is: i -nfo openness (transparency & accountability) i -nteractive engagement or i -nclusive decision- making (consultative dialogue) i -nnovative management (responsiveness) Started in 2001, institutionalized through Ordinance 2002-063
  • 6. i-LED Program of the City Government of Naga Specific Theme i-GovLED Building up economic capacity of an area to improve the quality of life for all
  • 7. Naga’s i-LED Vision-Mission Statement A city that uses ICT as an effective tool to improve the quality of life for all Where we want to be Consistent with the city’s philosophy of GROWTH WITH EQUITY or inclusive development
  • 8. Naga’s i-LED Vision-Mission Statement ICT Tools 3 isInfo Access Better Service Delivery Improved Quality of Life How to get there To develop user-friendly ICT tools that can effectively and efficiently touch base with the constituents who enjoy not only easy access to information about government decisions/policies but also greater opportunities for inclusion or participation in decision-making processes towards better services
  • 9. 1. Citizens’ Charter – a guidebook on 140 key services a. Steps, Response time, Responsible Personnel (SRP) b. Documentary Requirements (if applicable) c. Schedule of Fees (if applicable) d. Location maps New innovations: e. Organizational Chart f. Target-Result Table g. Cost per Service (i-Serve Ordinance as Budgeting, Accounting and Procurement Tool) ? 1st edition launched in 2001 ? 2nd edition released in 2004 ? 3rd edition, both analog and digital, came out in 2009 ? Reassessment underway towards 4th edition to be released in 2014 i-nformation Openness Features Info openness = transparency & accountability
  • 10. a. Budget, finances, bidding and procurement since 2001, way before DILG required the same for Seal of Good Housekeeping b. Sanggunian Ordinances and Resolutions c. Naga City Official Gazette since July 2010 to present (EOs, AOs, Proclamations, Ordinances, Resolutions) d. Naga SMILES Magazine (chronicles activities) e. Naga SMILES FB Fan Page (15,365 followers as of October 2, 2013) i-nformation Openness Features Info openness = transparency & accountability 2. Posting in City Website (rebranded as Naga SMILES website in January 2011)
  • 11. a. Solicit comments on Agenda of SP Session, committee and public hearings in the new SP Facebook Fan Page b. Engage local enterprises, institutions, individuals and enthusiasts in developing their own contents, and linking the same to naga.gov.ph, being the topmost link in any query about Naga i-nteractive Engagement/i-nclusive Decision- Making Features 1. Involves the use of social media to: 2. Additional Access Mechanisms a. Cyberschools/Cyberbarangays b. E-Skwela Centers in 12 brgys. c. Resource Center for the Blind d. Infoboard/SMS Services e. Naga SMILES available on Android phones
  • 12. Business One-Stop- Shop ? Used to be 7 steps and 7 signatories ? Steps trimmed down to 5 – BPLS (required by DILG) ?then now down to 4 steps and 2 signatories due to E.O. 2012-017 (Business One-Stop Shop, dated 7/27/2013) and E.O. 2012-016 (Joint Inspectorate Team, dated 7/20/2013) Business Registration Zoning, Building, Fire, Sanitary Print Bill i-nnovative Management Features Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
  • 13. Business One-Stop- Shop ? Generated 13% more revenues compared to same period (January 2-20) last year (P153M in 2013 and 135M in 2012) Business Registration Zoning, Building, Fire, Sanitary Print Bill i-nnovative Management Features Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
  • 14. ? Service quality application that records, monitors and evaluates the delivery of basic services to the “poorest of the poor” ? 32,000 on record, integrates with DILG’s CBMS ? Led to more services for the underprivileged i-nnovative Management Features Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services i-Serve
  • 15. GIS for Health Monitoring ? Grew from the city’s use of GIS for land use planning and disaster mitigation ? Allows targeted health interventions during outbreaks Dengue Cases May 2012 196 cases June 50% July 12% August (25%) September (72%) i-nnovative Management Features Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
  • 16. Central Communications Center/Helpline 3000 ? Peace and order and public safety initiative that includes the city government, PNP, BFP, barangays and government and private health service/emergency response providers ? Receives communications thru land and mobile lines, SMS and radio messages regarding potential emergencies ? Monitors incidents through CCTV cameras ? Conducts radio netting, every 9PM, together with the police and barangays to monitor public safety situation ? Resulted to a 5 to 10 minute response time to emergencies by a composite team i-nnovative Management Features Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
  • 17. ? Tracks possible disasters (Typhoon2000 and Project NOAH) and broadcasts messages (including SMS) resulting in zero casualty during disasters ? Also receives requests for and comments on services; and forwards them to the relevant offices in no more than 24 hours towards a time-bound interactive complaint-response tracking system Central Communications Center/Helpline 3000 Innovative Management Features Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services
  • 18. As part of engagement to spur local economic development and enhance service delivery, makes databases available online ? Business permits and downloadable forms ? Real property information ? Library Catalog ? GIS health information ? Traffic advisories ? New feature: online payment (initially real property & business taxes by 2014) Online Databases i-nnovative Management Features Innovative Management = Convenient & Efficient Business Licensing & Access to Other Services Library Catalogue Business Tax Assessment Real Estate Tax Assessment
  • 20. 2012 MOST COMPETITIVE CITIES IN THE PHILIPPINES #1 IN INFRASTRUCTURE ADJUDGED BY THE NATIONAL COMPETITIVENESS COUNCIL OF THE PHILIPPINES RESULTS 2012 BEST CITY IN eGOV CUSTOMER EMPOWERMENT ADJUDGED BY THE DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT & THE NATIONAL ICT CONFEDERATION OF THE PHILIPPINES MUCH IMPROVED FISCAL INDEPENDENCE (least dependence on IRA) 2010 – 19th among provincial cities nationwide 2011 – 9th out of 127 provincial cities nationwide
  • 21. 1st BPO EXPANSION SITE OUTSIDE OF NCR 2012-2013 NEXT WAVE CITIES OPERATION WILL COMMENCE THIS OCTOBER 2013; TO EMPLOY 5,000 PERSONNEL BY 2015 AS ADJUDGED BY THE DOST & BUSINESS PROCESS ASSOCIATION OF THE PHILS. RESULTS